Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,281 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,281 reviews
September 27, 2019
Excellent service experience I recently had to drop my F – 150 truck off at the dealership for some work that was due to recalls. The process of scheduling the service was seamles I recently had to drop my F – 150 truck off at the dealership for some work that was due to recalls. The process of scheduling the service was seamless. The date that I arrived, they were prepared and did not waste my time. I was quickly on my way. They kept me in the loop throughout the day. My vehicle was ready before the time promised. The customer service team, including Hunter, were exceptional. More
by Tyson
Employees Worked With
Hunter
September 26, 2019
Awesome first experience! Jordan was my salesman during my time at Ford. This was my first time purchasing a vehicle and he made extremely smooth and was beyond helpful. I woul Jordan was my salesman during my time at Ford. This was my first time purchasing a vehicle and he made extremely smooth and was beyond helpful. I would recommend Jordan to anyone looking to purchase a vehicle. He makes you feel comfortable and does not pressure you at all! Couldn’t have asked for a better salesman or better 1st experience. Thanks Jordan! More
by Austin P.
Employees Worked With
September 25, 2019
Service and Wheel Alignment CJ Harrison was a great service representative to deal with he ensured my car was serviced, wheel alignment completed, and washed before returning the CJ Harrison was a great service representative to deal with he ensured my car was serviced, wheel alignment completed, and washed before returning the vehicle to me. The overall wait time was great seeing the extent of work I was waiting on being completed. More
by Randy Bruno
Employees Worked With
CJ Harrison
September 25, 2019
Great customer service Chaz was very helpful and accommodating. I would definitely take my car back for service. Great customer service and communication regarding my car. T Chaz was very helpful and accommodating. I would definitely take my car back for service. Great customer service and communication regarding my car. Thank you. More
by Saltlife
Employees Worked With
Chaz Covington
September 24, 2019
Great customer service!! Ford Lincoln of Franklin is a great place to purchase a vehicle. They are extremely nice and always helpful with my car maintenance. They even provide Ford Lincoln of Franklin is a great place to purchase a vehicle. They are extremely nice and always helpful with my car maintenance. They even provide a complimentary wash when my MKZ needs to go in for maintenance or oil change. I love the fact that they pick up my car at work bring me a car to drive while mine is being serviced. More
by Terra
Employees Worked With
Eric Jones; Doug
September 20, 2019
Quick, efficient oil change The service was an awesome experience. The staff were friendly and made my service a priority. They took good care of my vehicle and were very hospita The service was an awesome experience. The staff were friendly and made my service a priority. They took good care of my vehicle and were very hospitable. More
by rawood0017
Employees Worked With
Other Employees :
Krista Way, Alexis Grassi, Chris Eisenhauer, CJ Harrison, Justin Bailey Bailey
September 18, 2019
Shocks,Struts, and Tires Hunter Rose in Service at Ford Lincoln Franklin got us great information and diagnostics. We discussed many options and followed through with a plan t Hunter Rose in Service at Ford Lincoln Franklin got us great information and diagnostics. We discussed many options and followed through with a plan that solved our suspension problems. Great experience. More
by MTaylor
Employees Worked With
Hunter Rose
September 16, 2019
Salesman Says He Didn’t Need My Business I recently found a used truck online at this dealership and wanted to take a look at it. I went in knowing what I could afford and what I could do. Bu I recently found a used truck online at this dealership and wanted to take a look at it. I went in knowing what I could afford and what I could do. But the salesman I dealt with was nothing but a bully and a liar. Please be sure if you shop here that you do not deal with Patrick Cox. He told me in our first meeting that he didn’t need my business, that he could sale that truck tomorrow (it’s still on the lot after 2 weeks), and he tried to tell me that I wasn’t serious about making a purchase. He lied about multiple items, and when I called him on one he turned right back to me and called me a liar. From the start I never felt like my business was wanted. There were 2 managers that did help, and were more pleasant to deal with. Although, one did have angry look on his face when I told him I wasn’t making a deal at that time. They did work very hard to get me more on my trade-in to make a deal happen, and that was greatly appreciated. But in the end, this salesman is the reason I will never shop at Ford Lincoln of Franklin. More
by Mopar or No Car
Employees Worked With
Patrick Cox, Ish Saddler, Tremayne Townsend
September 11, 2019
Throttle body repair Justin was fantastic and the service was performed and completed before the estimated timeframe. Everyone was professional and helpful. I’d recommend Justin was fantastic and the service was performed and completed before the estimated timeframe. Everyone was professional and helpful. I’d recommend Franklin Ford. Thanks. More
by Jrhomey
Employees Worked With
Justin Bailey Bailey
September 10, 2019
Oil Change & Tire Rotation The concierge service was an amazing experience. I scheduled my oil change & tire rotation through my Lincoln app. They picked my car up from my work, The concierge service was an amazing experience. I scheduled my oil change & tire rotation through my Lincoln app. They picked my car up from my work, left me a loaner vehicle (just in case), and delivered my car back to me. It was convenient and hassle free. More
by ltrapp74
Employees Worked With
I cannot remember the mans name that picked up and dropped off my vehicle, but he was truly amazing!
