Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,281 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,281 reviews
October 14, 2019
Great staff! Had a lot of car trouble and Stephen was able to help me out and find me a new car that I’m in love with! I highly recommend him. Since I have purchas Had a lot of car trouble and Stephen was able to help me out and find me a new car that I’m in love with! I highly recommend him. Since I have purchased my car, he has continued to reach out to make sure I’m still loving my car. Most sales people stop after they’ve sold you what they want but Stephen has gone above and beyond. I can’t thank him enough for all he has done for me! More
by OliverFell
Employees Worked With
Stephen Farrar
October 11, 2019
Great Service with Hunter Great service. Hunter did an excellent job ensuring I had updates on the status of the work being done with my truck. One it was finished, he walked Great service. Hunter did an excellent job ensuring I had updates on the status of the work being done with my truck. One it was finished, he walked through all the different items that were addressed and ensured I was happy with the outcome. I would recommend Ford of Franklin service to anyone looking for quality work. Ask for Hunter. More
by BC
Employees Worked With
Hunter Rose
October 11, 2019
Quick and friendly service Extremely friendly and fast service! With me being out of state and having to communicate with Ford Lincoln of Franklin to repair my daughter's car, I Extremely friendly and fast service! With me being out of state and having to communicate with Ford Lincoln of Franklin to repair my daughter's car, I didn't know how easy this would be. It turned out Hunter and his team were great communicators and got the job done efficiently. I would highly recommend! More
by Jroy
Employees Worked With
Hunter
October 10, 2019
Great Job Hunter! Hunter was very engaging and assuring. Personable and fun. Great job at making the customer feel comfortable! Low pressure and attentive to custome Hunter was very engaging and assuring. Personable and fun. Great job at making the customer feel comfortable! Low pressure and attentive to customer needs. I'll be back! More
by RonW
Employees Worked With
Hunter
October 05, 2019
Hunter was a lot of help. Funny, professional, and accurate in his service time-frame. Exceptional customer service, five stars! Made my experience at Ford of Franklin hassle free, I’ll be back! accurate in his service time-frame. Exceptional customer service, five stars! Made my experience at Ford of Franklin hassle free, I’ll be back! More
by Christian Killeffer
Employees Worked With
Hunter Rose
October 02, 2019
Another good service check! I recently had my regular service check on my car and all went well. Josh Thomas was my service consultant. He was very professional, knowledgeable I recently had my regular service check on my car and all went well. Josh Thomas was my service consultant. He was very professional, knowledgeable and courteous. I was very pleased with the outcome. Thank you for the good customer service. More
by lala
Employees Worked With
Josh Thomas
September 30, 2019
I have never been as angry and insulted as I was on Saturday at this dealership. I have purchased 2 cars there in the past 7 years, the last (and I do mean LAST) being a 2016 Escape (new) a few years a Saturday at this dealership. I have purchased 2 cars there in the past 7 years, the last (and I do mean LAST) being a 2016 Escape (new) a few years ago. Since, I’ve received a few emails from the dealership saying they have a huge demand for used Escapes and want to offer me this amazing deal on a new one. The most recent, supposedly from the owner, arrived on 9/18 and read in part: “We have a surplus of new vehicles but a HUGE demand for pre-owned vehicles! We will do WHATEVER IT TAKES to sell these new vehicles and acquire specific makes and models that are in high demand as trades! Are you still driving your 2016 Ford Escape? Lets make a deal we both can't refuse!” The deal was up to 28% off MSRP on a new vehicle and $3,500 over the KBB instant offer on my trade. I emailed them back and said I was in if I could get what I wanted for the monthly payments I was comfortable with and a little cash back on my trade. Someone supposedly ran the numbers and said they had options for me and asking when I could go down (I live over a 1/2 hour away). I agreed to go Saturday despite construction/traffic issues in the area. I got down there around noon only to find out the vehicle they had for me wouldn’t be there until 5:00 (my appointment was at 1:00). Strike one. They brought me a copy of the window sticker and it was a little more basic than I wanted but it was new with 0 miles on it, so I was willing to at least look at it if we could get the numbers to match up. They brought me the first offer, and I honestly should’ve just walked out then. The price was way over what I expected (closer to 15% off than 28%), the trade-in offer wasn’t anywhere near what my KBB instant offer was when I filled it out online, and the payments were more than I already told them multiple times I wanted to spend. He went back and tried again. We finally got the numbers closer but the trade-in value was still coming back about $1400 lower than my offer. I agreed to think about it and said I would go back when the new vehicle arrived. I was given the key to my current vehicle back, but it was nowhere to be found. It took forever to find my sales guy and then another forever to actually get my car pulled back out front (what were they doing with it?!). We got the call a couple hours later and went back over to see what could possibly be my new car. But no. It was a freaking DEMO vehicle with 3200 miles on it, stains on the seats, and smelled like a rental car rather than a new car. There was never any mention that the car they were going to show me was a demo - in fact, the paperwork they showed me specially said 0 miles. I was, and am done. They have lost a loyal customer and I will be sure to dissuade everyone I know and those I don’t from going there! More
by RobinC715
Employees Worked With
Rick Quarles
September 29, 2019
Looking for a car for my daughter We have been looking for a car for my 16-year-old daughter. Nothing too extravagant but safe and affordable. Niki one of the employees at Franklin Fo We have been looking for a car for my 16-year-old daughter. Nothing too extravagant but safe and affordable. Niki one of the employees at Franklin Ford called me did some research and found the perfect car for my daughter. She was extremely helpful warm accommodating and everything that you want when you go buy a car. No hassles! This is the third car that we purchased from Franklin and Ford . More
by Toni
Employees Worked With
Jay Chapman
September 28, 2019
MKX Service There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and ver There was no waiting when I dropped off my 2018 MKX. CJ the service manager called for a “ Lyft” and I was driven home. No charge! Friendly and very clean dealership. More
by Hokie78
Employees Worked With
CJ Harrison, Justin Bailey Bailey
