Ford of Franklin

Hunter Rose, was professional, kind, and helpful On Saturday, Oct 12, I had brought my vehicle into Franklin Ford/Lincoln Dealership for an oil change, tire rotation/ balance. Unfortunately, there wa On Saturday, Oct 12, I had brought my vehicle into Franklin Ford/Lincoln Dealership for an oil change, tire rotation/ balance. Unfortunately, there was an issue with starting my vehicle after this service and it was determined that I needed a new battery. Although unexpected, the repair was completed efficiently, and I was able to go on my way. The following dayI was on my way to a family function when my Engine Indicator Light started to flash and a message advised to stop. I pulled into a parking lot, where my car stalled. I had my vehicle towed into the Dealership and received help with obtaining an Enterprise rental vehicle (with the help of Stephen Farrar). I was advised on Monday that they were unable to start work on my vehicle but was assured that they would inspect it as soon as possible. On Tuesday, Hunter Rose/Service Adviser kept me informed of progress and then thoroughly reviewed their findings and repair recommendations. He also offered a loner vehicle since I had concerns regarding cost of having a rental car for a week in addition to the repair cost. His kindness and thoroughness helped to make a frustrating situation more tolerable. More

Helpful and informative end to end experience Thank you Patrick for sharing your time and experience Thank you Stephen for checking in on me a few times after the purchase! That touch base service Thank you Patrick for sharing your time and experience Thank you Stephen for checking in on me a few times after the purchase! That touch base service makes me want to recommend this dealership over others. More

Thank you! Purchased a car last night and am so happy with it! Everyone I worked with was very nice, knowledgeable, and patient with us. Thank you! Purchased a car last night and am so happy with it! Everyone I worked with was very nice, knowledgeable, and patient with us. Thank you! More

Thanks! THIS IS THE SECOND VEHICLE I'VE PURCHASED FROM STEPHEN FARRAR and both times everything went well and couldn't be happier with the experiences. THIS IS THE SECOND VEHICLE I'VE PURCHASED FROM STEPHEN FARRAR and both times everything went well and couldn't be happier with the experiences. More

Service Lincoln Service Advisor Eric Jones is the absolute best! I’ve been to several dealerships across many car brands and he is the best service advisor I Lincoln Service Advisor Eric Jones is the absolute best! I’ve been to several dealerships across many car brands and he is the best service advisor I’ve come across yet. More

My F250 Purchase I found the truck I purchased at Franklin Lincoln Ford. I was delayed a week getting to the dealership to see the truck and Steven was more than kind I found the truck I purchased at Franklin Lincoln Ford. I was delayed a week getting to the dealership to see the truck and Steven was more than kind in sending detailed photos and all the information he could obtain on the vehicle. As soon as I returned from my daughter’s wedding in Key West he text me and we were able to meet. I found him to a very kind and straight forward person. He did everything I asked for on the truck and went over and above to make sure we were happy with the vehicle. We appreciate the kindness and effort he exerted to make the buying experience as pleasant and smooth as I’ve ever had I will always be a customer of Franklin Lincoln Ford because of the way we were treated and the quality truck we have Thank you Stephen Farrar More

Best Customer Service Jay was knowledgeable about all vehicles and did not make us feel pressured. He is honest and I am very happy to have worked with him Jay was knowledgeable about all vehicles and did not make us feel pressured. He is honest and I am very happy to have worked with him More

Received excellent service. I received outstanding service on my visit last week. CJ was very courteous and professional. He explained the services I needed and went over them wi I received outstanding service on my visit last week. CJ was very courteous and professional. He explained the services I needed and went over them with me at completion. More

Excellent Personnel! Excellent Service! Stephen, “the guy with the purple pen”, was a great help on Sunday and today. CJ in service also very helpful. Can’t praise enough! Stephen, “the guy with the purple pen”, was a great help on Sunday and today. CJ in service also very helpful. Can’t praise enough! More