Ford of Franklin

I had a great experience there they were able to get me in quick and were very polite and took the time to explain things in quick and were very polite and took the time to explain things More

Great Salesman I made my 2nd purchase within 2 years at the Dealership of Ford Lincoln of Franklin. This time Jordan Kelly was my sales person and he was excellent. I made my 2nd purchase within 2 years at the Dealership of Ford Lincoln of Franklin. This time Jordan Kelly was my sales person and he was excellent. Went out of his way to help me get my Vehicle Title sent to the correct address and also helped get my Gap Insurance refunded to me- -both items after the sale of the vehicle. He is thoughtful and caring and will go far in anything he tries. Thanks again, Jordan !!!!! Rich Knight More

Change Oil and Check-Up Fast efficient service and the staff makes you feel very appreciated and keeps you informed on the progress of the requested service that was identifi Fast efficient service and the staff makes you feel very appreciated and keeps you informed on the progress of the requested service that was identified. . More

Great service... got me in quickly, took care of two recalls, had my truck back by lunch and kept me in the loop on everything. Chaz was terrific. recalls, had my truck back by lunch and kept me in the loop on everything. Chaz was terrific. More

Love our new Nautilus! Thanks to Jeff Dawson and Ford Lincoln of Franklin for a great car-buying experience. Jeff found us a beautiful Nautilus, and we are loving it. Thanks to Jeff Dawson and Ford Lincoln of Franklin for a great car-buying experience. Jeff found us a beautiful Nautilus, and we are loving it. More

Top Quality Service Justin Bailey and the dealership did a great job. Justin was friendly, professional, thorough, kept me completely informed and up to date on the proc Justin Bailey and the dealership did a great job. Justin was friendly, professional, thorough, kept me completely informed and up to date on the process, and my car was done earlier than expected. It's very commendable when a service department goes to the trouble to build trust and make you comfortable leaving one of your biggest assets with them. Keep up the good work! More

So glad I chose Ford Lincoln of Franklin. I found just the car I was looking for at Ford Lincoln. Could not have been more pleased with the professionalism, courtesy, and friendliness of the s I found just the car I was looking for at Ford Lincoln. Could not have been more pleased with the professionalism, courtesy, and friendliness of the staff. No high pressure, just honest, straightforward dealing. Drove away very pleased with my purchase and the more than satisfactory experience. More

exceptional service in a timely manner I wish to especially thank Chris Eisenhower for his special attention to my Ford F250 problem. I am from Slidell Louisiana and a breakdown out of town I wish to especially thank Chris Eisenhower for his special attention to my Ford F250 problem. I am from Slidell Louisiana and a breakdown out of town was even more concerning. but Chris diagnosed my problem over the phone. I had the vehicle towed to the dealer ship which began servicing the vehicle on arrival and I was able to pick up the vehicle the next day. Thank you Chris for your expertise and compassionate attention. More

Great service experience Brought my truck in for a service light. I was on a tight schedule and needed it for work the next day. Hunter, the Service rep did an awesome job a Brought my truck in for a service light. I was on a tight schedule and needed it for work the next day. Hunter, the Service rep did an awesome job at communicating with me and make sure it was ready in time.. More

Ray Taylor--the BEST Ray Taylor is the most professional car salesman I have even dealt with. After agreeing to my online offer I received a quick response and complete th Ray Taylor is the most professional car salesman I have even dealt with. After agreeing to my online offer I received a quick response and complete the test drive and paperwork within an hour! Zero high pressure for extra services! After buying the car on an as is basis I discovered a faulty center console cover and asked his help in trying to get the dealership to repair it at their cost. While the used car manager initially refused Ray went back and got approval for the job to be done on a parts cost only with no labor charge. While not thrilled about the manager not approving the entire repair reported within an hour of picking up the car Ray was outstanding in his cooperation and effort to assist with the issue. I would definitely urge anyone buying from Ford Lincoln of Franklin to ask for Ray. More