Ford of Columbia - Service Center

Great people and service. Clean, prompt and very nice waiting area with free WiFi and coffee Clean, prompt and very nice waiting area with free WiFi and coffee More

Was treated well met when I drove in with an engine on light. Problem was diagnosed quickly. Required a new catalitic converter which required a wait of several days. Only request is when a text update is light. Problem was diagnosed quickly. Required a new catalitic converter which required a wait of several days. Only request is when a text update is given that a phone call is also sent. More

Travis took real good care of us. I brought our truck into 3 other Ford dealerships for the Cam Phaser recall over a two year period and the other dealerships chose not to complete t I brought our truck into 3 other Ford dealerships for the Cam Phaser recall over a two year period and the other dealerships chose not to complete the recall repair for whatever reason. We had been to a 4th dealership where they actually heard the horrible sound on startup and told us to take it to our local dealer for the repair. As soon as we brought it to Ford of Columbia they took our complaint serious, and acted immediately. The repair went quickly and I was kept informed as to the progress. The truck was delivered to us as promised in less than 48 hours. We had a few additional repairs take place at the same time as the recall and the truck pushing 65,000 miles feels new again. I can't thank Travis enough for the great service we received from him and the dealership. It feels nice to be trusted. The Bicknell's. More

I have used this dealership for several years, howver, the service department did not do a quality check on my vehicle before it was released to me. It required me to make a second trip to the dealership the service department did not do a quality check on my vehicle before it was released to me. It required me to make a second trip to the dealership to get the service that I paid for completed. This is the first time that this has happened to me. In addition, we has to go a different service center to re-check the tire pressure and filled to Ford specification.. More

Bought a 2017 Ford Lariat, first day we drove it noticed the heat in the driver's seat did not work so we took it back to the dealership, they ordered the parts and told us to bring it in , they kept the tr the heat in the driver's seat did not work so we took it back to the dealership, they ordered the parts and told us to bring it in , they kept the truck for almost 2 weeks, Now we are under a recall for Cam phasers, We took our truck in in September and they reprogrammed it but it didn't work so they told us that they would have to go inside the motor and they would order all the parts and they would then schedule an appointment to fix it, went back in October and they said they had them all except 1 gasket, They would call, never heard from them so we went back from them, went back they assured us that it would be fixed before Thanksgiving, That date came and went, called again was told that they had a certain guy that did this kind of recall and he quit but. After the first of the year he would call us to schedule, So we have gone back many times .The last excuse is that the were moving and just as soon as the shop was set up our truck would be the first in to be fixed. Well never happened, Went up again and the Service Manager set up an appointment . Told me a 5 day job. Should have got it back yesterday but went and looked last night and it is still sitting in the back lot. Called this morning and talked to a guy who I don't tell we knew it wasn't in the service bay and he said they were having a problem getting some bolts out , That it would be a little longer, Going Monday to speak to the General Manager and then to hire a lawyer. The people are a joke, and can't tell the truth, More

Was very pleased with the work that was performed on my F150 thank you Flo F150 thank you Flo More

They are quick and on the ball regarding selling a vehicle however when it comes to service after the purchase, they need to up their game and be proactive in how to make things happen instead of all vehicle however when it comes to service after the purchase, they need to up their game and be proactive in how to make things happen instead of all the excuses. It’s easy to come up with reasons why you can’t do something but much more customer supportive when you can find solutions. Very disappointed in the maintenance service I have received thus far. First time owning a Ford, probably the last. More

I have a very low rating of this dealership. After 3 days in the service department I got my F150 pickup back without it being repaired. When I brought it back, it somehow became my problem and not the days in the service department I got my F150 pickup back without it being repaired. When I brought it back, it somehow became my problem and not the mechanic's. They clamed it was fixed, but less than one mile down the road it started to misfire again. I turned around and brought it back. Service claimed I would have to leave it again and there would be more costs. I left and found a good local auto service business that fixed the problem at about 75% of the cost from Ford Of Columbia. They will never get my business again. More

Great service and friendly staff. Would definitely recommend to any friend or family in need of service. recommend to any friend or family in need of service. More