Flow Honda of Charlottesville

I purchased a vehicle from Leslee Parsons, the most knowledgable and professional vehicle salesperson that I have ever encountered. Leslee listened carefully to my needs,then took me out to see the Toy knowledgable and professional vehicle salesperson that I have ever encountered. Leslee listened carefully to my needs,then took me out to see the Toyoto Sienna and explained all of the features. Leslee had me out test driving the vehicle within about 15 minutes of meeting with her. I told her of my interest in both the Odyssey and Sienna, and Leslee strongly encouraged me to test drive both vehicles back-to-back, so that I would have a clear feel and comparison for each vehicle. Leslee is located at the Brown Toyota dealership in Pantops, but is able to cross-sell other Brown vehicles. With her encouragement, I drove the Toyota over to the Honda dealership on Rt 29 and test drove both the 2010 and 2011 Odyssey, which had just arrived the day before. Leslee was so knowledgable about all aspects of all three of these cars. I was so impressed with the detailed knowledge from how the engine works... to how to set the customized driver features. She definitely takes her job seriously and spends time learning about the vehicles. She told me that she loves machines and it shows. I was especially impressed because she typically sells Toyota vehicles, but she knew more than any salesperson I have ever dealt with about all of the cars. I had already stopped at the Honda dealership the previous day and told the salesman that I was interested in looking at the Sienna as well. This particular salesman told me that I had to go across town to find out about the Toyota. The salesman proceeded to tell me that the Honda van was the one to get. He was not listening to my needs and letting me make up my own mind. Well, I later learned that this salesperson could have sold me a Toyota, but wasn't interested. When I originally left the Honda dealership, I was on the telephone dealing with Rule Honda in Staunton because I was not impressed with my initial visit. I had purchased my last vehicle at Rule because of the same type of impression when I made an initial visit. Fortunately, I ended up visiting Brown Toyota on Pantops and meeting Leslee who spent the better part of the next two days patiently, kindly, professionally,and knowledgably dealing with me on the sale. Leslee truly wanted me to make the right decision for me, and she was not opionated about either car...she just shared the facts and let me discover was suited me best. I am thrilled with my purchase and would HIGHLY, HIGHLY recommend Leslee Parsons for your Brown vehicle purchases. I have never felt the desire to recommend any vehicle salesperson that I have dealt with and I usually don't post on these forums, but this vehicle transaction was so remarkably different than any other car buying experience that I have had that I wanted to share this experience. More

James, the car porter, greeted us and was extremely friendly and walked us down to meet Kim David Cross, the salesman, and was so helpful. Kim was very friendly and was very helpful throughout the pro friendly and walked us down to meet Kim David Cross, the salesman, and was so helpful. Kim was very friendly and was very helpful throughout the process, from selecting a car, negotiating the price, and finalizing the deal. The car we wanted was on their lot, and if it hadn't been, Kim was going to get one from another dealer. In the end, we were very pleased with our whole experience at Brown's Honda and will highly recommend it to our friends, especially to do business with Kim David Cross. More

As soon as I arrived at the showroom, I said I would not be purchasing that day, and I was thrilled that there was absolutely no pressure from anyone. The rest of the purchasing experience followed this tre be purchasing that day, and I was thrilled that there was absolutely no pressure from anyone. The rest of the purchasing experience followed this trend: excellent, timely follow-up, both before the purchase and after; very informative about financing; salesman knew which models were immediately available; they were willing to negotiate price. I brought the car back a couple of weeks later to have splash guards and xylon (sp?) applied, and the service people were excellent - polite, friendly, quick. I'd had previous unpleasant interactions with their service department, and was very pleasantly surprised that my experience with all facets of this dealership have been very good this time around. More

Salesman Kim Cross was excellent, he assited us in getting two leases, turning two cars, and assisted on paying off a third.A very complicated deal. This was done in a matter of 3 days, honestly and p getting two leases, turning two cars, and assisted on paying off a third.A very complicated deal. This was done in a matter of 3 days, honestly and professionaly. I would highly recomend Brown Honda and Mr. Kim Cross. More

Brown Honda deserves the highest rating for customer satisfaction. In 2007, I bought my Honda Accord there. I'm very happy with the car. And very pleased with their service. They exceeded my expe satisfaction. In 2007, I bought my Honda Accord there. I'm very happy with the car. And very pleased with their service. They exceeded my expectations in three instances. The first time, about 8 months ago, though I was several months behind in my service plan, Brown Honda never took back its good will. They welcomed me back into their "Tires for Life" program. They serviced my car and gave me four new tires for free. I was astonished! The second time, on a busy Saturday, I saw when I started the car that my rear tire had caught a nail and was going flat. I stopped at a local gas station, put some air in the tire; then I called Brown Honda service and they urged me to bring the car in immediately. They fixed the flat tire--the job done in 20 minutes. Again, I was very pleased. In the third instance, on Sunday, my original car battery, after three years, went dead. AAA replaced the battery, but in order for the radio to work, I needed a special code to be noted in the car's computer. When I called Brown Honda, Michelle, the customer service rep., said if we were able enter the code by phone instruction, there would be no charge, but if I brought the car in for service, Brown would have to charge me $27. We couldn't put it in by phone. I full expected to pay the $27 fee--no big deal. But again Brown exceeded my expectations. When I brought the car to Brown, Tina Smith, the Customer Service Rep., realized that I was in a big hurry to get to work. She quickly got Anthony, a mechanic at Brown, with a very professional and pleasant demeanor, to help. In minutes he put the code in my car's computer--without a $27 fee-- and I was on my way to work with enough time left to stop for a coffee. Really great service. Many thanks to you all! More

This is my second car bought through Brown Honda. Kim was very responsive to each of my phone calls and questions. Not pushy. Very factual. Was looking at 2 different cars. Discussed pros and cons. D was very responsive to each of my phone calls and questions. Not pushy. Very factual. Was looking at 2 different cars. Discussed pros and cons. Decided to go with the less expensive one and was not pressured to reconsider. More

I was looking for a new car and a colleague of mine suggested a Kim Cross at Brown Honda in Charlottesville. She stated that she had bought several cars off him and had been extremely happy in each ins suggested a Kim Cross at Brown Honda in Charlottesville. She stated that she had bought several cars off him and had been extremely happy in each instance. I met with Mr. Cross and found him to be an excellent salesperson - incredibly honest and up front. He's actually refreshing in the world of sales. I highly suggest he be asked for when shopping at Brown Honda. More

Great group of folks. You would have to go a long way to beat this dealer in quality, service and price. This is my second car with this dealer. I would highly recommend to others. The sales staff is outs beat this dealer in quality, service and price. This is my second car with this dealer. I would highly recommend to others. The sales staff is outstanding in their knowledge of each vehicle they sell. More