Flow Honda of Charlottesville

This was by far the best car-buying experience I have ever had. First, all the other dealers I contacted within a 50+ mile radius told me the Honda Fit Sport manual transmission was impossible to find. B ever had. First, all the other dealers I contacted within a 50+ mile radius told me the Honda Fit Sport manual transmission was impossible to find. Brandon Snow at Brown found it for me in a week. The car was in beautiful condition, Brandon explained all the features (especially safety) to me. He acted as though he had no other customers besides me while I was there - 100% attentive. Customer service went beyond my expectations - water when we arrived (very hot day) and he sat with me in my new car going over everything in his long-sleeved shirt and tie and I never felt he was rushing to get inside into air conditioning. I never had to "haggle" over anything - I got more than I ever anticipated. Mr. Wicks was wonderful to work with as well regarding financing. Financing was always the worst part of the purchasing experiences I've had, and this was nothing short of pleasant. Not only would I recommend to everyone I know to go to Brandon at Brown, but I will be taking my daughter there when she purchases her car in a few weeks. I'm happy for her that she will start her car-buying experience in such a positive way. I cannot say enough positive things about Brandon, Lesley, Katy, and everyone at Brown. I'm proud to have the license plate holder and sticker on my new car! More

Brandon: Knowledgeable, polite and trusted. Good job. "I'll be back!" Showroom is well let and clean. Very Organized. Very pleasant experience. Thanks very much. "I'll be back!" Showroom is well let and clean. Very Organized. Very pleasant experience. Thanks very much. More

I always have a mixed reaction to this dealership. It seems as if they are always trying to blind side the customer and drive up their profits no matter what. Brandon was my salesperson and was very prof seems as if they are always trying to blind side the customer and drive up their profits no matter what. Brandon was my salesperson and was very professional throughout the whole exchange. It is the managers who keep holding out to see if they are going to get the offer that they are looking for. After test driving the insight, we sat down and discussed pricing. They appraised my CRV at $500 less than the people over at Carmax and when I brought this to their attention, they quickly matched the offer. However, they weren't willing to come down in their pricing offer on the insight. They were adamant about how for this one car, they had 15 prospective customers. It took my wife walking out the door and me on my way out before they agreed to a price that I offered. As much as I disliked the whole process I would recommend that you give Brown Honda a shot as they have a very small town feel and have almost every make/model. Just make sure you do your homework beforehand and show up knowledgeable. I also recommend that you deal with Brandon Snow. He will make sure that your needs are being met. More

I brought my honda fit in for some recall work on the VTEC engine. When I got the car back it was sluggish, ran rough at idle, and even stalled a couple of times. I brought it back to them and they did f VTEC engine. When I got the car back it was sluggish, ran rough at idle, and even stalled a couple of times. I brought it back to them and they did fix the problem. I don't expect anyone to get it 100% right 100% of the time, so consider this a positive review. They were willing to listen to what I said about the car not running correctly and they did fix the problem free of charge. More

This was the easiest transaction I have every encountered. Our salesman was knowledgeable, friendly and excellent to work with. In no time at all I traded in my leased Subaru for a Honda CRV an encountered. Our salesman was knowledgeable, friendly and excellent to work with. In no time at all I traded in my leased Subaru for a Honda CRV and I love it. Thank you Kim and staff for an excellent experience. More

Leslee Parsons was the sales rep that I worked with at Brown Honda and she was fantastic! I couldn't have asked for better service. Everyone at the dealership was extremely helpful. Leslee went over all t Brown Honda and she was fantastic! I couldn't have asked for better service. Everyone at the dealership was extremely helpful. Leslee went over all the details of my new vehicle and made everything go smoothly with the purchase. I would definitely buy another car from Leslee Parsons. This is my 3rd vehicle from Brown Honda. Thanks so much Leslee! More

Leslee did a tremendous job through the entire sales process. She helped us compare the Toyota Yaris and Honda Fit in a side-by-side manner, which made the buying process *much* simpler. Leslee did process. She helped us compare the Toyota Yaris and Honda Fit in a side-by-side manner, which made the buying process *much* simpler. Leslee did a great job finding us the exact car and options that we were looking for. She kept in contact with us at the various stages to give us status updates on the entire process. We would not hesitate to buy another car from her again and we will certainly recommend her to our friends. More

Mr. Kim Cross is a great sales person. If you buy a Brown Dealership car in the Charlottesville area, make sure you buy it from Mr. Kim Cross. It was a thoroughly enjoyable experience. I know I got th Brown Dealership car in the Charlottesville area, make sure you buy it from Mr. Kim Cross. It was a thoroughly enjoyable experience. I know I got the best price and customer service possible. Thanks Kim More

Everything went great except the length of time waiting. We were at the dealership for five hours. The sales person we delt with at the dealership was a great guy. Good attitude and very friendly. He did wh We were at the dealership for five hours. The sales person we delt with at the dealership was a great guy. Good attitude and very friendly. He did what he had to to get us into a Honda Accord. He showed us two different vehicles, let us drive them and make our decisions. We walked away with a new Honda Accord Lease. More

I had done my homework prior to going to dealer. Knew what I was interested in, a "FIT". I met Kim Cross and he showed me the car and then I test drove it. I had researched cost on internet and told Kim what I was interested in, a "FIT". I met Kim Cross and he showed me the car and then I test drove it. I had researched cost on internet and told Kim that was what I wanted to pay. Agreement took took two minutes. I had my deal and the car I wanted. No haggling. None! Good experience. More