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Flow Honda of Charlottesville
Charlottesville, VA
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 540 reviews
March 02, 2013
It was with some hesitancy that I even considered Brown Honda. I had submitted a request to USAA and Brown was not one of the three dealers I was referred to, even though two of them were a greater distanc Honda. I had submitted a request to USAA and Brown was not one of the three dealers I was referred to, even though two of them were a greater distance from me than Brown. So I had to ponder why they had a falling out with USAA. Couple that with the fact that some of the reviews here are not exactly glowing... In any case, though I'm in a fringe listening area for Charlottesville, I frequently listen to a CHO radio station, so I've been exposed to many Brown commercials. After receiving the three quotes, I found the same vehicle online at Brown and requested the internet price, stating that I had three USAA price quotes. The response I received, while not the lowest, was competitive. At that point, due to some external factors, I had to park this for about three weeks. In the ensuing time, I received many communications from all four dealers. And I have to say that I was most impressed by the ones from Robert Fones. So when the dust settled around me and I was ready to proceed, I decided to start with Brown and give the 'local' company a chance. When I arrived at the dealer, I was greeted by Stephen Young. My antennae instantly sprung to red alert because I had not communicated at all with him. But it was explained that Mr. Fones did the internet solicitations, and then passed prospects onto sales. I thought that a bit odd. In any case, we got down to business. I knew this was not going to be an easy deal to consummate, because I was trading in a car for the first time in years (1984 to be exact, I normally pass on cars to my progenies or sell them). I had a 2012 Civic that I could not comfortably fit in & drive after a two-level ACDF - and I wasn't going to give away a new car to my children! Anyway, after some preliminary paperwork we went out to the Accord, while my Civic was 'inspected'. I was quite happy with the way the Accord drove (it was a coupe w/ manual transmission, so it was very much like my Civic only bigger). So the 'fun' started. As I predicted, it wasn't easy. But I have to say that I believe Mr. Young made it as bearable as possible without all the silly games that are sometimes played. Eventually we reached a deal, I signed some more paperwork and made arrangements to pick up the car the next day. The next day my car was ready & prepared exactly as promised by Mr. Young. He is definitely a detail-oriented person. I was passed onto Rachel Schley for the paperwork, something I always dread. Somehow, by keeping up a light banter, Ms. Schley managed to plow through all the paperwork without the process being onerous. Then It was back to Mr. Young, who took me out to the car & very patiently spent a significant amount of time running through all the features that were new to 2013. I'm very satisfied with my dealing with Brown Honda and their employees. I have no hesitancy in recommending them. I will certainly start with Brown Auto for future needs. More
by lloydsw
Employees Worked With
Robert Fones, Stephen Young & Rachel Schley
January 20, 2013
Terry was very knowledgeable, courteous, and patient with my wife and I during the sales transaction. We greatly appreciated the expeditious service we received from the staff at Brown Honda. Our only comp my wife and I during the sales transaction. We greatly appreciated the expeditious service we received from the staff at Brown Honda. Our only complaint was with the business office. Their representative in that area very nearly cost them a sale, and possibly a loyal customer. No means no so let it go! p.s. Terry was also quite knowledgeable about where to dine. GO BIG BLUE More
by grouch69
Employees Worked With
Terry Gibbons, Robert Fones
January 06, 2013
Because the sales individual was refreshingly non-stereotype and quite pleasant. The F&I gentleman was quick and thorough. I had better offers but stayed with Brown Honda non-stereotype and quite pleasant. The F&I gentleman was quick and thorough. I had better offers but stayed with Brown Honda More
by Dick Clore
Employees Worked With
Kristen Laluna
December 29, 2012
I received a phone call to test drive a Honda Civic. I went and the person who called me was not there. Shawn O'connell came out. I did the test drive. I liked the car. He kept telling how much refund I went and the person who called me was not there. Shawn O'connell came out. I did the test drive. I liked the car. He kept telling how much refund I would get and lower monthly payments. I was not told a word about upside down and the bank I ws getting my new car loan through does not do refinancing. I lost my job two months after getting the car. I have tried every means possible to get a lower monthly payment. I cannot afford my car. I lost my health insurance. I was told "sorry" we cannot help you. I don't want this to happen to anyone else. Inform customers before all the paper- work is done. I was told oh, the information on being upside down is in your paperwork. Too LATE!!!! Also I was not told what I was loosing from my last car. Oh, you will have lower monthly payments. I am hurt and disappointed. Is business always done like this? I had to get a loan because of this. I had no choice. More
by sis2935
Employees Worked With
Shawn O'connell and Micheal Rawlings
December 17, 2012
Watch out for their pricing! When I asked Scott and Lewis, their Sales Manager, to cut straight to their very best "Internet" price on a new Odyssey, they quoted $2000 above other dealers in VA. Disapp Lewis, their Sales Manager, to cut straight to their very best "Internet" price on a new Odyssey, they quoted $2000 above other dealers in VA. Disappointing, considering I was a past customer who had puchased two cars from them. Rather than waste my time dickering, I took my business over to Valley Honda in Staunton where they worked with me in straight-up way and we hammered out a GREAT deal ($4000 under MSRP). I won't be going back to Brown. More
by CALdad
Employees Worked With
Scott and Lewis
October 28, 2012
I would like to thank Salesman Joey LockHart for his I would like to thank Salesman Joey LockHart for his knowledge, time, and patience he always gives me. He always gives me a very pleasant and fun e I would like to thank Salesman Joey LockHart for his knowledge, time, and patience he always gives me. He always gives me a very pleasant and fun experience purchasing a new car. Mr LockHart and the staff are always very welcoming and I appreciate your friendliness and professionalism. I will always recommend you and Brown Auto Honda to my family and friends. Many thanks to you (Joey) and the staff of Brown Honda! :) More
by polaroc41
Employees Worked With
Mr Joey LockHart
October 05, 2012
GREAT project knowledge! Easy to talk with. EXTREMELY accomodating during new car delivery. Took a grat deal of time to make sure we understood everything, demonstrated the computer system, helped us le accomodating during new car delivery. Took a grat deal of time to make sure we understood everything, demonstrated the computer system, helped us learn to sync our phone and set the radio presets. A graet experience! More
by tauchter
Employees Worked With
Vince Ostrowski
October 02, 2012
Gave over $2000 off new vehicle, got 1.9% financing for up to 60 months when credit union offered me 7.9%, handled up front with complete price total before i even got to dealership, my initial online inqu up to 60 months when credit union offered me 7.9%, handled up front with complete price total before i even got to dealership, my initial online inquiry from home to driving away in new car was less than 3 hours! Perfect service! Extremely low pressure! More
by Rpleshay
Employees Worked With
Michael barbour
September 27, 2012
Michael was a very easy and kind salesperson to work with. He allowed us to take our time making decisions and took the time to really understand what we were looking for. I would recommend him for anyo with. He allowed us to take our time making decisions and took the time to really understand what we were looking for. I would recommend him for anyone looking for a patient salesperson. More
by scott
Employees Worked With
Michael Shields
