Flow Honda of Charlottesville

No sales response I've sent more than five inquiries to Umansky and received no replies. None. Zero. Every other Honda dealer I've written has responded within hours, e I've sent more than five inquiries to Umansky and received no replies. None. Zero. Every other Honda dealer I've written has responded within hours, except this dealership. If they're this lame about helping an interested customer, think how horrible they'll be after they get your money. With so many other Honda dealers in the area, there's absolutely no reason to give your business to this one. More

Horrible post sale experience Bought a certified pre-owned Honda less than a year ago and having starter issues. Was told that even though it is less than a year the mileage made Bought a certified pre-owned Honda less than a year ago and having starter issues. Was told that even though it is less than a year the mileage made it out of warranty. Was hoping they would work with me and it should be noted I was not asking for a freebie, but just some help because of the the short time I have had it. Someone named Pete became very rude and told me it felt like I was trying to extort him. Completely unprofessional and rude...I will never go back to Umansky again even if they offered a free vehicle. More

New car sales Great service sales rep is honest and nice to work with he made the process of buying s new car easy and even fun would highly recommend Great service sales rep is honest and nice to work with he made the process of buying s new car easy and even fun would highly recommend More

Awesome experience Truly one of the best car buying experiences I have ever had. The salesman was extremely knowledgeable with the cars we wanted to test drive and was Truly one of the best car buying experiences I have ever had. The salesman was extremely knowledgeable with the cars we wanted to test drive and was very patient with us as we made our decision. I will definitely do business with this team in the future as a need arises for another car for my family. More

Never had such fun spending so much money Just bought a new SUV and guys at Honda dealer in Charlottesville could not have been better. Michael was completely organized, extremely professional Just bought a new SUV and guys at Honda dealer in Charlottesville could not have been better. Michael was completely organized, extremely professional, easy going, fair and was able to explain in detail all of the fancy technology doodads on my new car. Plus he made me laugh. Same with Brandon; personable, professional, efficient, and made us feel like family. More

Good dependable service Dave Sloan is the service rep I always go to. His kindness and integrity make me feel secure and that I will be taken care of with the best possible Dave Sloan is the service rep I always go to. His kindness and integrity make me feel secure and that I will be taken care of with the best possible service. More

If you take your Honda for maintenance 1- Make sure to have a second opinion out of Honda system. Honda charges you supper expensive and replaces parts which are almost new. 2- Their esti 1- Make sure to have a second opinion out of Honda system. Honda charges you supper expensive and replaces parts which are almost new. 2- Their estimate price is half of what they charge you at the end. It was my first, and for sure the last Honda EVER! I have a Honda CR-V, which I bought brand new from Honda dealer in 2014. After almost five years, the mileage is 36K. It is very well-maintained, parked in roofed garage. I have not taken it for any long trip; it has been basically used in city for daily routines. I have never had any issue with it, just regular maintenance. Recently it started to make an extra noise when I drove it before warming it up in the morning, but if I warmed it up for five–ten minutes, it wouldn’t make any noise. As a woman, I did not want to be stuck in the road so I brought it to a Honda dealer. At first they said they do not see anything wrong with the car. As I insisted to find the source of the noise, they said they found the problem and it will cost me $1250 to change the bearings and the wheel plus labor. It didn’t sound right to have this problem at such a low mileage. I should have walked out and asked for a second opinion. Anyway, they charged me $621.45 for the parts and the next week I took the car again for labor. They came back with an additional charge of $1519.79! I didn’t even realized when they had convinced me to change the tires! At what millage should tires be changed? Mine didn’t look old at all. I left Honda dealer in fury. Ever since, I have talked to different people – especially men – about my experience, and they all agree that this maintenance was not necessary at this mileage. Brown Honda replaced all four tires, even though the treads were not worn. They were original tires of Honda at the mileage of 36000. If there is one good point to mention, it is that ‘the car wash was free’!! More

10+ years of using service center and never disappointed. . Mark Lipstein, Stephanie and the rest of the crew are always helpful, straightforward, and keep our cars running and in good shape. . Mark Lipstein, Stephanie and the rest of the crew are always helpful, straightforward, and keep our cars running and in good shape. More

Service Great experience,highly professional and very kind. Great customer service and always goes above and beyond to make it work with my schedule. I would Great experience,highly professional and very kind. Great customer service and always goes above and beyond to make it work with my schedule. I would definitely recommend. More

Good but quite expensive I needed to get my starter replaced. The service was great and the job done (so far as I can tell) looks good. My concern is with the price. The origi I needed to get my starter replaced. The service was great and the job done (so far as I can tell) looks good. My concern is with the price. The original price was close to $1000 for a repair that on average costs around $520 per Repairpal.com. I talked to David, and he was able to reduce the price 10%, but I still ended up paying $400 more than what nearby mechanics charge. The labor costs alone were about 350% more than what other mechanics charge. To be fair these are Honda trained technicians, but does that really justify a 350% mark up? That just seems excessive to me. I want to continue taking my car here as the service and quality of the work is great, but i just worry that these prices are becoming prohibitive. More