Flow Honda of Charlottesville

Its great to work with a dealership that provides great timely service. On every visit the team has been great to take care of my car. timely service. On every visit the team has been great to take care of my car. More

The dealership was able to perform the service requested on the day I asked and were very friendly and efficient. They were also able to grant me a rain check on an exterior wash which I did not have time on the day I asked and were very friendly and efficient. They were also able to grant me a rain check on an exterior wash which I did not have time for during this visit. More

I've been a happy and satisfied customer for 25 years due primarily to service manager, David Sloan! I trust him with my vehicle implicitly, because he treats it like it was his own. primarily to service manager, David Sloan! I trust him with my vehicle implicitly, because he treats it like it was his own. More

Two days were wasted thanks to Umansky Honda. In their rudeness and lack of basic training in customer service, they vowed never to do business with the company again. I booked Umansky online for a tire rudeness and lack of basic training in customer service, they vowed never to do business with the company again. I booked Umansky online for a tire change and left it two days ago, but only two hours later I said I had no tires in stock and asked him to come back the next day. The next day I went back to Umansky Honda and left the car, and three hours later, the news I received was as follows. Now the wrong tire came and I had to wait for another day. I was so angry that I told the staff that I wanted to talk to the manager. I got a call from the manager. But they're just going to give me a rental car for the day they wait without considering my two-day-long wasted time. The problem is that they wasted my precious time and caused inconvenience to customers because they couldn't handle things properly, only to hear the absurd response that they didn't do it on purpose. To be able to operate with just this level of service is to look down on customers and will be of no help to customers using this company. More

Steve Young was wonderful. He was most helpful in explaining my options in choosing a model while still remaining low pressure. He took a very long (and patient) time showing the numerous features of explaining my options in choosing a model while still remaining low pressure. He took a very long (and patient) time showing the numerous features of my new car. If this is indicative of the service I can expect here, I anticipate a long happy relationship at Umansky. More

Superior leadership and product knowledge (Kim Cross), a true asset to the entire operation. Professional mannerisms and kind words that provided a wise purchase event. true asset to the entire operation. Professional mannerisms and kind words that provided a wise purchase event. More

My wait time for an oil change was minimal and the staff were pleasant and didn't push me to do other services. I will continue to use there services. were pleasant and didn't push me to do other services. I will continue to use there services. More

I had an outstanding experience with Michael Barbour in the sales department when buying my used car! He was willing to come in on his day off for my second look at the cars and was a no pressure salesman the sales department when buying my used car! He was willing to come in on his day off for my second look at the cars and was a no pressure salesman which I really appreciated! He also arranged to have some touch up paint done for me and had everything ready for me as promised. Highly recommend both him and this dealership. More

Coming from out of town, I appreciated the ability to get and an appointment when I wanted it. On arrival, I found that I could wait in an almost empty waiting room with one other person. After a reasonabl and an appointment when I wanted it. On arrival, I found that I could wait in an almost empty waiting room with one other person. After a reasonable time period Frank came in to advise me that the Service was almost complete and only my air filter needed replacement. He returned a short time later to inform me my car was ready. Before leaving Frank did advise of a possible future problem with my tires. (I liked the heads up) More

I have a positive experience. My car needs new valve spurge and battery. The employees were polite, efficient, and practiced social distancing/wore masks. Dave did a good job of updating me about my car spurge and battery. The employees were polite, efficient, and practiced social distancing/wore masks. Dave did a good job of updating me about my car. More