Flow Honda of Charlottesville

Business evaluations during a pandemic cannot be considered fundamentally reliable. There are two many extraneous factors in play affecting performance. That said, Umansky in Charlottesville seems t considered fundamentally reliable. There are two many extraneous factors in play affecting performance. That said, Umansky in Charlottesville seems to be somewhat haphazardly managed, particularly if you are a new customer. My maintenance service today, first time for a leased CR-V, went reasonably well, but I had the impression that my questions about procedures and services were being unintentionally, perhaps, and certainly politely dismissed as all too obvious. Maybe that's true for the Umansky employees who have heard it all before, but some recognition that a new customer might need some special recognition and assistance at the dealership would have made for a superior experience. More

I always can find an appointment, staff is friendly and honest and helpful. They always give good advice! honest and helpful. They always give good advice! More

Easy professional service Timely and easy to do business Easy professional service Timely and easy to do business with Dave was excellent and informative Easy professional service Timely and easy to do business with Dave was excellent and informative More

FAST: Was told the wait would be 1 hour. My wait was 30 minutes. Terrific. COURTEOUS: Contact was friendly and helpful USEFUL: The service advisor thoroughly reviewed the work. SUGGESTION: More seat minutes. Terrific. COURTEOUS: Contact was friendly and helpful USEFUL: The service advisor thoroughly reviewed the work. SUGGESTION: More seating space in the customer lounge. More

Sales rep was very helpful without being pushy. I was able to find the car I wanted and come back the next day to purchase it. The process took less than an hour. able to find the car I wanted and come back the next day to purchase it. The process took less than an hour. More

reminded me of car inspection due in December. Scheduled me promptly. Replaced the burned out light bulbs in my rear light and I left with my inspection sticker. me promptly. Replaced the burned out light bulbs in my rear light and I left with my inspection sticker. More

Very conscientious attention to detail on the oil change and fluids check. I'll be back for the next oil change. and fluids check. I'll be back for the next oil change. More

The work was explained clearly, done well, and on schedule. The shuttle service (Alana) was excellent. schedule. The shuttle service (Alana) was excellent. More

Every service was performed in a marvelous and efficient manner successfully completing all tasks in a timely and professional way. manner successfully completing all tasks in a timely and professional way. More

Excellent service. Was able to schedule appointment online and my vehicle was ready when promised. online and my vehicle was ready when promised. More