Fletcher Jones Motorcars of Fremont

Had a very good car buying experience here. Luis Rodriguez and sales manager, Ike Khan very professional and very helpful! Luis Rodriguez and sales manager, Ike Khan very professional and very helpful! More

Dody Abshir welcomed us to browse the vehicles at our leisure. He was available to answer questions and take us on test drives. We appreciated his kindness, professionalism and vast knowledge of Mercede leisure. He was available to answer questions and take us on test drives. We appreciated his kindness, professionalism and vast knowledge of Mercedes Benz vehicles. We ended up purchasing a Certified Pre-owned C300. We were extremely satisfied with the entire experience. More

Marvin Ledesma at Fletcher Jones was amazing, He was very knowledgeable, fair, transparent and low key. I really appreciated how he explained things very clearly and worked with me to achieve a fair deal. I knowledgeable, fair, transparent and low key. I really appreciated how he explained things very clearly and worked with me to achieve a fair deal. I would highly recommend him! More

Marvin Ledesma at Fletcher. -Jones was outstanding to work with!! We are so happy with our EQE350. Marvin was polite, very professional, patient and accommodating before, during -Jones was outstanding to work with!! We are so happy with our EQE350. Marvin was polite, very professional, patient and accommodating before, during and after our purchase!! He made the transaction seemless. I highly recommend him if you are considering a purchase at Fletcher-Jones!! More

The sales people I spoke with were very good. They had the exact car I was looking for but it was sold earlier in the morning. They were very understanding and would let me know if they came acr They had the exact car I was looking for but it was sold earlier in the morning. They were very understanding and would let me know if they came across a similar car in the future.. More

This guys are amazing sales and their customer service is 10 of 10 the way have the explain all information I need give me the best deal Samir and Michael they give the best deal and well done customer care 10 of 10 the way have the explain all information I need give me the best deal Samir and Michael they give the best deal and well done customer care and I will definitely recommend this specific dealer ship of Mersedes Benz in the Bay Area they are the best very professional a lot off option very nice atmosphere great people and they value their customers very highly thank you Fletcher John's of Fremont. More

The manager [Michael] was extremely professional and accommodating. They addressed all my concerns and made the negotiation process fair and transparent. The finance team [AK] was efficient, explaining accommodating. They addressed all my concerns and made the negotiation process fair and transparent. The finance team [AK] was efficient, explaining all options clearly. Overall, top-notch service from both the manager and finance department. More

They can't seem to answer the phone today; when they do, they put me on hold and then hang upafter 5 minutes. This is not the kind of service i expect they put me on hold and then hang upafter 5 minutes. This is not the kind of service i expect More

Marvin Ledesma is the epitome of customer care, service and sales all rolled into one. He is gracious and understands what taking care of a customer means. You never feel pressured and he strives to meet y and sales all rolled into one. He is gracious and understands what taking care of a customer means. You never feel pressured and he strives to meet your needs/requests. This was the most fun experience for me in buying a car. Fernando is also an awesome service rep and patiently set up my spanking new EV with me. Such professionalism from these two gentlemen will make me come back and be repeat customers of Fletcher Jones. More

Worst customer service I have ever seen in my life ! ! Luis Rodriquez place two hard pull of my credit report, one by the dealer the other one by the bank and after he got me the approval for the car I ! Luis Rodriquez place two hard pull of my credit report, one by the dealer the other one by the bank and after he got me the approval for the car I wanted to purchase C300 2020 , he told me someone from finance going to call me so we can finalize the deal and sign the documents via notary since I live in orange county ... all of the sudden disappeared and never answered my call or text again ! ! look like they sold the car to other customer. So unprofessional Fletcher Jones I have all the communications happened between us in my phone such a shame and stupidity. Never bother to call and apologize for the mess and credit score damage. I don't know if his superior aware of that or it is Fletcher jones business style ? !! I'm planning to call DMV inspector and file complaint with department of consumer affairs, I will send a detailed email to Mercedes benz USA executive corporate office. Fair Credit Reporting act violation !! I wasn't only treated with unprofessionalism but also with disrespect . Future customers be aware !Sal More