Flagship Motorcars of Lynnfield

Let me start with I never do surveys! But, after the service we got I knew I had to complete this one. I felt so welcomed from the minute I stepped into the dealership. My sales person made herself avai service we got I knew I had to complete this one. I felt so welcomed from the minute I stepped into the dealership. My sales person made herself available to me at all times, including her days off and during vacation! The finance department stayed late and didn't rush me, answered all questions about the available extras. Darnel has stayed in touch with me making sure I happy with my vehicle. I am very happy with my decision to buy a mercedes from the service I got right down to the price I paid! I would highly recommend Darnell and the whole Flagship dealership to my family and friends! More

After a very negative experience at a Toyota dealership in Peabody, my husband and I barely make our appointment at Flagship Motorcars. The difference in service was noticeable immediately! We were greet in Peabody, my husband and I barely make our appointment at Flagship Motorcars. The difference in service was noticeable immediately! We were greeted by the receptionist, then offered cold drinks or coffee by Sharona before she went to get Nick. We were greeted in a friendly manner by all employees we walked past, as Nick led us to the smartcar showroom. He did not pressure us, interrogate us, or make us feel uncomfortable, as we had felt at Toyota. We expressed our desire to test drive the smartcar and in minutes we were taking turns behind the wheel, with Nick as our happy passenger. We decided to buy the brand new Passion Cabriolet on the showroom floor and set up arrangements to pay for the car and pick it up. While we were going over paperwork, etc, I mentioned that I was hungry and seconds later, Nick pulled out a wonderful snack from his desk and shared with my husband and me. Really, he could not have been any nicer. We wanted an alarm put on the car, and Nick managed to have it put in the next business day! Nick took the time to explain every feature of the car, and then, when I picked it up, he took the time to review the manual and the car's specific features. He even patiently waited while I set the clock! Mark made the paperwork easy as could be and was friendly and cordial to work with. He managed to chat with me while he printed out the necessary paperwork. Such a nice man! Nick saw to it that my trade-in was taken care of, and that my car was inspected and insured, all in a very short time. I even made it home in time to pick up my daughter from school. Overall, I would highly recommend Flagship Motorcars to anyone seeking an excellent car-buying experience. And, I LOVE my smartcar! More

What started out as a "typical" car buying experience, and I mean "typical" in a poor way, ended on a pleasant and satisfying note. The savior was Darnell Caruso in sales, she picked up where experience, and I mean "typical" in a poor way, ended on a pleasant and satisfying note. The savior was Darnell Caruso in sales, she picked up where a previous sales person failed miserably. Thankfully, Darnell is not cut from the common cloth of car sales representatives and does not seem interested in wasting anyone’s time with “sales pitch conversation”. She is succinct but knowledgeable and understands how valuable time is. Darnell seems to care more about being an honest than simply selling a car. Honesty is what would bring me back, not simply buying a car. If and when I need a new car I would not hesitate to call Darnell. Buying a new car can be a daunting task and to have someone like Darnell as your representative is comforting. I am sure that she will continue to make the "car buying experience" a pleasurable one. More

This Dealership is well organized and runs smoothly. This Dealership is well organized and runs smoothly. Everyone from the first person I spoke with on the phone Jennilee Danielson (who emailing info This Dealership is well organized and runs smoothly. Everyone from the first person I spoke with on the phone Jennilee Danielson (who emailing information to me that I had requested promptly and then followed up), was progessional and helpful. The product specialist Darnell Kelley was friendly and most ancious to assists and let me test drive the car so that I could feel comfortable that this was the vechile that would meet my needs. Gil Otero, the business manager was also professional and helpful. I drove 185 miles from Conn to make a deal, and it was worth it. Excellant value in your pricing, and good people in the dealership made it a pleasant experience. Based on what I observed I understand why Herb Chambers has become so successful. First car I ever bought thru a web search, and I feel it was a better way, I knew the price and info before I walked in and that puts the buyer in a more comfortable frame of mind. More

I have purchased many vehicles from Flagship Herb Chambers over the years and they have always provided the best service while offering the best price. I would highly recommend Flagship to any one of Chambers over the years and they have always provided the best service while offering the best price. I would highly recommend Flagship to any one of my friends. I also wanted to say thank you to both Nicholas Irving and Joe Daroie who are very friendly people that take their time with me everytime I come in for an appointment. More

I had a great experience at Flagship Motors, they were very friendly, knowledgeable and helpful. I would definately go back and would reccomend them to my friends and family. I have dealt with many dealer very friendly, knowledgeable and helpful. I would definately go back and would reccomend them to my friends and family. I have dealt with many dealerships over the years, and this was by far the easiest and most pleasant time. Thanks Flagship! More

Nick is an excellent service advisor and there is no better MB Tech than John Dunleavy as far as I'm concerned. Nick always takes his time with me and is very patient. He tries to save me money but sti better MB Tech than John Dunleavy as far as I'm concerned. Nick always takes his time with me and is very patient. He tries to save me money but still fix the car right. Johns work is impeccable and I never have to go back to get anything redone. More

Always prompt and professional when checking in. Great Always prompt and professional when checking in. Great diagnostic team. Quality work. I have never had a problem once my car was worked on for a Always prompt and professional when checking in. Great diagnostic team. Quality work. I have never had a problem once my car was worked on for a specific problem. Excellent follow up. Comfortable and relaxing atmosphere if I should have to wait. Easy check out. More

Experience, knowledge of customer service and trust. Nick was on top of everything and John was superb - I will ask for him from now on. This is what is needed now days for repeat business, times are t Nick was on top of everything and John was superb - I will ask for him from now on. This is what is needed now days for repeat business, times are tough - its service and experience I rely on. Nice job@ More

I was not looking forward to buying a car. Every experience in the past (at other dealers) was horrible. I considered cancelling my appointment to look at a 2009 Nissan Murano. Within 2 minutes of m experience in the past (at other dealers) was horrible. I considered cancelling my appointment to look at a 2009 Nissan Murano. Within 2 minutes of meeting Darnell, all my fears and anxieties VANISHED. She could not have been better. From the test drive to picking up the car 2 days later, she worked hard at making this a great experience. Gil was also great in the finance department. Thank you again Darnell. I have no doubt I will return to Flagship in the future. More