Five Star Ford

Excellent Customer Experience!!! I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Frida I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Friday afternoon. My truck air conditioning had stopped working about 30 minutes prior to my arrival at Five Star Ford in North Richland Hills. The urgency for a repair was due to my travel plans to Austin TX the next morning to attend my nephew's wedding. We did not want to make that trip with no A/C. I went inside the service department immediately upon arrival and was greeted by Landon Owens. I explained my situation to Landon and he immediately headed out to the service bay area to see if anyone was still around that late in the day that could possibly investigate the problem with the A/C. He returned shortly and said that "Mario" was still in the shop and would be able to take a look. A short time later, my truck was ready to go and the problem was resolved! I really appreciate the customer service I received from Landon that day, as well as Mario's efforts. I have done business with Five Star Ford NRH in the past and have always had a great experience no matter the reason I was at the dealership. Great work and a great customer experience! My wife and I are grateful for making the wedding trip in comfort with A/C! Excellent work guys! More

Amazing car buying experience Crystal Sanders was amazing to work with. She went above & beyond my expectations. She listened to what I wanted & delivered the perfect car for me! Crystal Sanders was amazing to work with. She went above & beyond my expectations. She listened to what I wanted & delivered the perfect car for me! Once I had found the perfect car for me & my family, Anthony Snyder took over in the finance department & found me the greatest loan deal to meet my needs. He multi-tasked better then a woman & got me in & out within an hour for the entire experience! If Crystal or Anthony weren't available to help with my immediate need, their partner John Little took care of things. They make an amazing team that makes the car buying experience enjoyable! More

Excellent Car Buying Experience! Crystal was amazing to work with. My husband and I went in not really knowing what we wanted and Crystal helped put us in the best situation for our Crystal was amazing to work with. My husband and I went in not really knowing what we wanted and Crystal helped put us in the best situation for our family. We walked out with 2 vehicles and have never been happier! I would highly recommend her and her staff! More

Best Truck Buying Experience Ever We are a small business and buying new vehicles is one of our least favorite things to deal with. When the time came to get (3) new trucks with differ We are a small business and buying new vehicles is one of our least favorite things to deal with. When the time came to get (3) new trucks with different options, I call Crystal Sanders. She had a straight forward and well priced quote back to me within and hour. I called another dealer that we had dealt with in the past to compare the quote. The other dealer took 3 days, got the options wrong, and the pricing was murky, to say the least. We ordered the trucks and went in to pick them up. Because of past experiences, I blocked my entire afternoon. Mark and Marie finalized the deal and we had the keys in hand in less than an hour (including financing paperwork). We were very pleased and will be going back to them for all of our new vehicle needs. More

The BEST DEALERSHIP in North Texas by FAR Sam Limo, Internet Sales Manager is easy to work with purchased a 2016 Mustang from him and he worked out the deal i wanted... an Sam Limo, Internet Sales Manager is easy to work with purchased a 2016 Mustang from him and he worked out the deal i wanted... an Exceptional Deal !!!!!! he made the whole buying Experience Above and Beyond what i expected...... I will be doing business with him in the future as well..... Sam Limo is Awesome!!!!!! More

Great prices Great purchasing expierence Purchased a new Ford and this by far was the best expierence in buying a car I ever had. The car I wanted was ready to test and we had less time in th Purchased a new Ford and this by far was the best expierence in buying a car I ever had. The car I wanted was ready to test and we had less time in this dealership than any other I have ever dealt with. Everyone was great to deal with and all questions had answers not like other dealerships that say " well we can do this answer ". More

Rick helped me find the truck I wanted when no other dealer After wrecking my first truck with 500 miles on it, I decided to get another truck instead of having that one fixed. I wanted the exact truck but the After wrecking my first truck with 500 miles on it, I decided to get another truck instead of having that one fixed. I wanted the exact truck but the dealer I originally bought from told me there were none. Then they just quit returning my calls. I went to Rick Dike and he found one. He helped through a very difficult time and I was very happy with the service I got. More

Super man I absolutely LOVE Greg foster , I have recommended him to everyone!!!!! Keep up the good work !!!!!!! I most definitely will be purchasing my next ca I absolutely LOVE Greg foster , I have recommended him to everyone!!!!! Keep up the good work !!!!!!! I most definitely will be purchasing my next car with you again More

Awsome! The overall experience was great. I understand thing's happen. But when we called to explain our concerns, your staff was great, our salesperson Diron The overall experience was great. I understand thing's happen. But when we called to explain our concerns, your staff was great, our salesperson Diron Lintz is the greatest salesman ever. We are enjoying our new car, thank you for all that Five Star Ford has done for our family. God bless you all, Deidra Williams More

Rick Dike I have purchased 7 cars from Rick in the last several years. Each and every time I have received the best service and Rick made it affordable for me t I have purchased 7 cars from Rick in the last several years. Each and every time I have received the best service and Rick made it affordable for me to get the car I wanted. This last time was amazing. I was able to purchase my dream car a Lexus IS 350 because of his knowledge. Thank you Rick!! More