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Five Star Chevrolet
Carrollton, TX
1,386 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,386 reviews
August 03, 2023
Lloyd Facen made my vehicle purchase the easiest ever! !! From the first inquiry on my new car until I drove off of the lot, he walked me through every step with ease. His professionalism blew me away. ⭐️ !! From the first inquiry on my new car until I drove off of the lot, he walked me through every step with ease. His professionalism blew me away. ⭐️Lloyd and his team at Five Star ROCK⭐️ More
by sarivanderveer
August 01, 2023
Today we had the pleasure of meeting and working with Loyd. We drove 2.5 hours. The dealer was very clean. Everyone there was very nice and friendly. Loyd had everything ready for our arrival. This has Loyd. We drove 2.5 hours. The dealer was very clean. Everyone there was very nice and friendly. Loyd had everything ready for our arrival. This has been the best experience we have encountered when making a vehicle purchase. Loyd is very professional, polite, knowledgeable and has outstanding customer service. I recommend anyone in the market to stop by and make their next purchase at Five Star Chevrolet. Let Loyd take care of you it will be the best experience! More
by amador101
July 29, 2023
Very courteous personnel. Easy drop off and was provided a nice loaner truck. Provided timely updates as to the status of my truck. Overall, great service. Easy drop off and was provided a nice loaner truck. Provided timely updates as to the status of my truck. Overall, great service. More
by hmwjr55
Employees Worked With
July 27, 2023
Great team, great facilities quality dealer service standard. Solid package. Unified team approach to management. standard. Solid package. Unified team approach to management. More
by mark
Employees Worked With
July 26, 2023
I’ve used SP Ford for over 35 years, so when I bought a Chevrolet Truck I thought SP Chevrolet would be just as good. I wasn’t surprised at the professionalism, prompt response when dealing with Brian. I’m Chevrolet Truck I thought SP Chevrolet would be just as good. I wasn’t surprised at the professionalism, prompt response when dealing with Brian. I’m very pleased with the service experience and great job on my Truck. More
by brown mule
Employees Worked With
July 26, 2023
Thank you to Brian W. and Miguel M. for getting me taken care of quickly and smoothly. During this experience I was given a 9-day lead time to start diagnosing the (mi and Miguel M. for getting me taken care of quickly and smoothly. During this experience I was given a 9-day lead time to start diagnosing the (minor) issue I was having. Brian and Miguel are actually miracle workers and had it ready the next day for me to pick up! Everyone at the dealership has been friendly, and I appreciate that. More
by jbtx1991
July 22, 2023
This was my 2nd time in for routine scheduled service and the experience was once again well above expectations. Amanda, is an excellent ambassador for the brand, she has consistently gone above and beyond.. the experience was once again well above expectations. Amanda, is an excellent ambassador for the brand, she has consistently gone above and beyond..,thank you. I promote your dealership regularly as a place to buy and to have vehicles serviced More
by STEVE07121
July 21, 2023
It was a pleasure to come in to 5 Star Chevrolet. First they had what I have been looking for. The showroom actually had cars and Trucks in the showroom. I was at a Chevy Dealers close to my home it First they had what I have been looking for. The showroom actually had cars and Trucks in the showroom. I was at a Chevy Dealers close to my home it had no cars in the showroom. Lloyd is an excellent Salesman he is personable and good listener and professional. Matt is excellent and every person I talked with Was a pleasure to work with. In fact it felt like I was in a Cadilac Dealership. I would go so far as,saying they should be the GM model. I have loved General Motors my entire life. My wife and I are very pleased with my Malibu Premier. Keep up the good work. Always always make continuous improvements a priority. This survey is great and should be used for that. Customer satisfaction and great service will go a long way to your growth and longevity for Chevrolet and GM. More
by Dennis Botkin
