Five Star Chevrolet Cadillac Buick GMC

Worst experience ever ! Buying from here was the worst mistake ever ! The whole experience was awful ! The salesman Chris Labriola was the worst. He did nothing we asked. Af Buying from here was the worst mistake ever ! The whole experience was awful ! The salesman Chris Labriola was the worst. He did nothing we asked. After over 9 hours of being there I finally purchased a truck. He did not show me anything, or set up OnStar. Just asked me to sign the paper saying he did. He had his child at work so he was ready to leave. I was told to come back Monday to have a tire replaced that had a screw in it and to have running bars put on. The service dept was not even open, so that was a wasted trip. I called Tuesday to make an appointment, also had my wife go by and make sure I would receive the running boards I wanted and a new tire on Friday since we already had so many problems. She got there Friday morning, sat 2 hours before she was notified they had not even started on my truck. They took running boards off another truck and was going to put on mine until my wife went back and saw this ! The financial manager told them to do this. After several arguments with the salesman and finance manager they finally put on 2 sets of running boards before they got to the ones I ordered. Brandon and Elise was very helpful and actually knew what to do. Brandon had my running boards and tire in parts the whole time. After this I was supposed to get my gas topped off due to my unnecessary trip on Monday but my wife was told by the salesman and finance manager that if I did not give a perfect survey I could not get my gas ... REALLY! After my wife had to argue more and agree for a good survey they finally put gas in my truck. The salesman went by my wife cursing and very disrespectful! I will never buy from here again ! More

Disappointed The buying part was a pleasure but the dealership has faired to live up to their promises, I was promised new tires and another key fob....got 2 new The buying part was a pleasure but the dealership has faired to live up to their promises, I was promised new tires and another key fob....got 2 new tires but never got the key fob and they won't return my calls now. More

Courtesy I found this dealership to very helpful and courteous and helpful! Just wanted to recognize Kyle Horton, David "Spanky" Harned, Jason Cranford, Thomas I found this dealership to very helpful and courteous and helpful! Just wanted to recognize Kyle Horton, David "Spanky" Harned, Jason Cranford, Thomas in finance for there help in my purchase of my new 2018 GMC Sierra CrewCab they made it easy fair and a smooth transaction. Thanks Guy's and also Keith Martinez for helping me get those seats programed, Austin & Dillon for that great job on my spray in bedliner again thanks to you all for making this a good experience! More

Service Tommy Mullis was a great Service Adivsor, he was very nice and helpful. Ryan Bridges does an awesome job in the Quick lane. Very happy!!!! Tommy Mullis was a great Service Adivsor, he was very nice and helpful. Ryan Bridges does an awesome job in the Quick lane. Very happy!!!! More

Cam shaft sensor Took my suv in for vibration and wouldn’t go over 50 could smell heat they changed camshaft sensor for 1,585 dollars picked it up still same problem o Took my suv in for vibration and wouldn’t go over 50 could smell heat they changed camshaft sensor for 1,585 dollars picked it up still same problem on the way home refused to return it to them found front wheel brakes were sticking and fixed it myself never will have them fix anything again learned my lesson would absolutely not recommend to anyone More

Terrible sales experience My son was working with Keri on a truck and she called today to see if he was still interested, he made an appointment for 4:45 pm today. After arri My son was working with Keri on a truck and she called today to see if he was still interested, he made an appointment for 4:45 pm today. After arriving the dealership, he was told by another salesman (Kevin) the truck was already sold. Kevin showed us a 2012 Chevy Silverado with 77,000 miles for $19,500, my son filled out the credit application and Kevin showed us the initial monthly payment paperwork to gauge his budget. The highest monthly payment was $462 on that paperwork We told him this was his first time buying a vehicle and his budget would not permit him to go over $350 a month. Kevin acknowledged and we were discussing discounts and he indicated that the black book and NADA showed what they valued the vehicle but the Kelly Blue book showed $17,500. Not sure why the huge difference but then Kevin stated “if this deal was not going to happen over $200-$300 then he would not miss our business.” My 𝐅𝐚𝐦𝐢𝐥𝐲 has purchased five vehicles from Five Star Nissan and have never been spoken to this way. I’m not sure this is how to keep loyal Five Star Chevrolet customers. Kevin came back and told us they were waiting on approvals then came back with the monthly payment paperwork reflecting the highest monthly payment of $662 then asked what we thought. He was not interested in working with my son just trying to make a sale. Guess Kevin is a man of his word...he isn’t going to miss our business. We left promptly. I called to talk to the sales manager but he never returned the phone call. I will never recommend nor purchase a vehicle from this dealership. They are very disrespectful not very customer service oriented. More

Worst Experience Ever The buying process was excellent. Everything else was trash. They have given me the run around about fixing my car since the day I purchased it. Final The buying process was excellent. Everything else was trash. They have given me the run around about fixing my car since the day I purchased it. Finally received the full report from the service department and find out that my car was not NEW even though the paperwork says it is. More

New Purchase-We Love our new Enclave Thank you for assistance with the purchase of out new 2018 Buick Enclave. A special thanks to our sales representative, Kari Strickland. She was great Thank you for assistance with the purchase of out new 2018 Buick Enclave. A special thanks to our sales representative, Kari Strickland. She was great! She worked very hard to get us a good deal and payments that suited our budget. We will definitely be recommending Five Star to anyone looking to buy a car. We are also so pleased with our new Enclave. Perfect car for us! More

New to town The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five The staff was professional and very helpful. They told me about an issue with my tires but they didn't push me to buy. I would have given them a five star rating but I asked for any discounts on my service and the lady that checked me out didn't even look to see if there was anything available. During my last visit the guy gave me no hassle at all about checking and he found a discount for me. More

Great buying experience. I just bought a 2018 Chevy Silverado. My salesman was Sean Grove. He did a great job, very professional. Thanks to Brad the sales manager also. I just bought a 2018 Chevy Silverado. My salesman was Sean Grove. He did a great job, very professional. Thanks to Brad the sales manager also. More