Five Star Chevrolet Cadillac Buick GMC

Excellent experience from top to bottom. Andrew Manning was very informative as a salesman. We told them what we needed to do on a 2020 Traverse and they made it happen. Great follow up! This was my 16th was very informative as a salesman. We told them what we needed to do on a 2020 Traverse and they made it happen. Great follow up! This was my 16th Five Star purchase. More

Horrible experience with Five Star Chevrolet from the start. Bought a used vehicle from them after they assured me that if I had any issues within thirty days they would “make it right”. Well the servic start. Bought a used vehicle from them after they assured me that if I had any issues within thirty days they would “make it right”. Well the service manager Chad and his manager Brad both confirmed that was a lie, and “we would never say anything like that”. So the day after we got the vehicle the engine light came on, it was diagnosed to have major transmission and engine problems. After a month of trying to get them to “make it right” they told me they would cut me “a deal” and only charge me for parts. Brad also said “we don’t have to do anything, it’s a used car”. So not only do they want me to pay them to fix a car they sold me less than a month ago, but they want me to believe they are helping me out. Oh, and they also messed up the title work, that has yet to be fixed. Thanks for selling me a car that we have to have in the shop on Christmas week More

This Review is concerning the Fivestar Chevrolet Service Department on Watson Blvd in Warner Robins. They will charge you for work that they didn't do. Department on Watson Blvd in Warner Robins. They will charge you for work that they didn't do. More

Staff very nice, helpful, and easy to get along with. Especially Kay Carpenter, Robert Taylor, and Brandon Holmes. They made my trade in process very easy. Will definitely recommend. Especially Kay Carpenter, Robert Taylor, and Brandon Holmes. They made my trade in process very easy. Will definitely recommend. More

Purchased a vehicle on 9/28.Great experience. Sales consultant Kevin Plummer was awesome. We thank you all for your wonderful service. The Tharpe's consultant Kevin Plummer was awesome. We thank you all for your wonderful service. The Tharpe's More

Service department poor customer service (Update 8/6/20) I called Wednesday 29 July 2020 and was given an appointment for our 2017 Silverado for a check engine light for transmission problems. I was schedul I called Wednesday 29 July 2020 and was given an appointment for our 2017 Silverado for a check engine light for transmission problems. I was scheduled for an appointment on Friday morning 31 July at 9:00AM. Upon arrival I was informed there were 15 vehicles ahead of us. All I asked for was to get it troubleshot so we knew where we stood. I didn't hear anything all day so I followed up at 4:30PM. The lady I talked to in the service department "Elise" was no help and after she put me on hold for a few minutes I was then sent to someone else's voicemail. I didn't leave a message and called back and asked for the service manager "Brandon Carter" or the sales manager Brad Williams or my original sales representative David Harned but my original check in guy "Blake" called me and said he would check on it and call me back ASAP. It's now 7:45PM and nobody ever called me back. The fact that nobody ever called me back doesn't come as a shock at all because this happens every time we have ever brought anything to the service department at Five Star Chevy. I've bought several new and used vehicles from this dealership over the years and it's always the same story. I'm fed up with this crap and unless something changes I will be happy to travel to Atlanta for all my future purchases and service. The dealership that appreciates my check book will get my business from now on. Additionally, we were never offered a courtesy loaner vehicle...! UPDATE: After submitting this review the general manager, Jeremy Shaughnessy got involved and things quickly changed. Between Jeff and Blake in the service department they kept me informed of progress on my truck and it was repaired and ready for pickup the next day. Together they have restored my faith that they do care about customer satisfaction. On final comment, the key to ensuring customers are happy is to simply communicate to them what is going on and what to expect and when. Not hearing anything from anybody for several days is very frustrating. More

Full of crap! Drove two hours for a scheduled appointment only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. only to hear you will have to come back. Still haven’t heard from them. It’s been two weeks. More

Please stop by for service and see Mr.Keith Martinez. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. Mr.Keith was passionate and professional during my visit. I recommend him 10 times over. More

I will Never go to a dealership especially this one!Went I will Never go to a dealership especially this one! Went in with a credit score of 720 Walked out without everything promised! As soon as you walk I will Never go to a dealership especially this one! Went in with a credit score of 720 Walked out without everything promised! As soon as you walk out of the finance office, everything promised was undone. Intereste rate 6 + % Which was higher but if I buy every service contract they offer The lender sees the asset is protected lower rate. Nope Wow idiot was stamped on my forehead! Now that I. Refinanced and request cancellation and refund They try to get you again by stalling; different departments handle refunds depending on the service contract! I refinanced in July and still waiting on money due back Beware of these crooks More

Horrible service Bought a used Cadillac from this dealer. Problems included a loose side view mirror, leaking sunroof, 4 bad engine mounts and the fact they were okay Bought a used Cadillac from this dealer. Problems included a loose side view mirror, leaking sunroof, 4 bad engine mounts and the fact they were okay with insurance fraud. Very slow getting response from anyone at dealership after the sale. Had to dispute extended warranty with credit card company. Would never do business with them again. More