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Fitzgerald GMC Rockville
Rockville, MD
137 Reviews
Fitzgerald Rockville GMC establishes and maintains successful business relationships with all our customers through our associates. We strive to continually improve the effectiveness of the Fitzgerald system for satisfying customers, which includes our sales, service and parts processes.
Our organization is committed to achieve excellence, in our customer’s view, while fulfilling our responsibilities to our community, associates, franchisors and to all with whom we do business.
An excellent customer experience is achieved through the efforts of all members Fitzgerald Rockville GMC working together.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 10:00 AM
Sunday Closed
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Showing 43 service reviews
June 04, 2026
I was very pleased with the service performed on our vehicle. It was done quickly and efficiently. I would recommend the dealership to others and i will return for the next service visit. vehicle. It was done quickly and efficiently. I would recommend the dealership to others and i will return for the next service visit. More
by sheryl.wilbon
Verified CustomerEmployees Worked With
I did not purchase the vehicle from Fitzgerald.
May 30, 2026
I like this dealer because it friendly to visit so I will always go there always go there More
by VILMAJEAN1
May 29, 2026
Knowle is a great asset to Fitzgerald. he is a great communicator and creates realistic expectations. he is a great communicator and creates realistic expectations. More
by thelmig
May 28, 2026
I had a great experience during my recent service appointment. The staff was professional, friendly, and very attentive throughout the visit. Everything was explained clearly, and the appointment was appointment. The staff was professional, friendly, and very attentive throughout the visit. Everything was explained clearly, and the appointment was handled in a timely and organized manner. I truly appreciated the excellent customer service and the care that was provided. Overall, it was a smooth and pleasant experience, More
by JRIDORE
Employees Worked With
Noel service department
May 23, 2026
Timely. Helpful and friendly staff. Knowledgeable. Convenient location. Good ways to get feedback and updates. Helpful and friendly staff. Knowledgeable. Convenient location. Good ways to get feedback and updates. More
by SERLAUDADIO
Employees Worked With
May 11, 2026
My frustration is with GMC service and not the service team. The rating is for GMC service. My SUV has been in service for more than a month for the forward collision sensor. GMC keeps giving the servi team. The rating is for GMC service. My SUV has been in service for more than a month for the forward collision sensor. GMC keeps giving the service manager different techniques to repair the issue. My hope is that GMC will provide the correct guidance sooner than later. I'm sure the Fitzgerald service team is ready to return my vehicle just as much as i am ready to get it back. Its puzzling to learn it requires this much time to repair a sensor. I received the email requesting feedback on the service, which I don't understand because my vehicle is still in service. Please be sure GMC gets my feedback. More
by TRACINACA
Employees Worked With
Didn't work with GMC
May 09, 2026
Worst experience ever. Advisor Eldad Berhanu gave me wrong information about my truck warranty. And gave me a nonsense excuse to no check/fix the issue, i basically waste m Advisor Eldad Berhanu gave me wrong information about my truck warranty. And gave me a nonsense excuse to no check/fix the issue, i basically waste my time coming to this dealership More
by JOSE_ALAS1
Employees Worked With
Eldad Berhanu Service Advisor 966019
