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Fitzgerald Chevrolet Frederick
Frederick, MD
541 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 541 reviews
July 22, 2004
I bought a 2004 dakota drove it for approx 1000mles noticed a miss and hesitation at about 1500 thru 2000rpms. brought it in for service. they had it for two day replaced various item. when I drove it noticed a miss and hesitation at about 1500 thru 2000rpms. brought it in for service. they had it for two day replaced various item. when I drove it out the problem was still there brought the vehicle back they had it for a week. I was advised that the problem was related to a computer flaw, and it need a new "flash" program. Chrysler was advised and they acknowledged the problem, but had no idea when a new program would be avalable. After agruing that the vehicle was defective and unrepairable, The dealer finally agreed to do something. **very important note. They checked the other type vehicles on their lot, magnum 6cyliner with auto transmission, and they all had he same malfuntion. But they have no intention of removing them from sale. What I wound up with was a $4,000. more expensive truck and an increased monthly payment of $92.00. I felt that Something was not right, I got hold of the finance manager to get a figure on what negative equity I was being charged for the defective vehicle, thats right they said becaused the truck was used there was negative equity. Much to my suprise, they claimed the truck that had a problem acknowledeged by chrysler, and the service manager, which could not be fixed, less then a month old with 2964 miles, had lost $4,200.00 in value! And to top it off, they toook a$3,500 rebate that should have been applied to the new vehicle that would in fact have put my payments more in line with the first vehicle, and applied to the inflated negative equity still leaving this defective vehicle $1,200 in the red. the virtully stole my rebate and spun back to them. These guy are nothing but well trained liars and cheats stay away from this dealership. There isnt an ounce of truth with any of these guys. An agereement was finally reached only after I made it known that I as aware of the deceitful ,slezay, underhanded way they do business. DO NOT BUY FROM THIS DEALER More
by watchman
Employees Worked With
Jeff Mcilwain,Garry jenkins,Kevin engle ,Danny rosen something
