Findlay Cadillac - Service Center

Excellent, service! Extremely, clean! It’s exactly as you would expect and more! 5 stars all of the was Extremely, clean! It’s exactly as you would expect and more! 5 stars all of the was More

100 % better then my last visit, service writer more knowledgeable about my car, very friendly with customer appreciation .Was wow’ed knowledgeable about my car, very friendly with customer appreciation .Was wow’ed More

I have a Cadillac XTS, and Greg has always been my service advisor. There is not enough adjectives to credit Greg with his professionalism , courtesy ,in treating me as a customer, and my vehicle with service advisor. There is not enough adjectives to credit Greg with his professionalism , courtesy ,in treating me as a customer, and my vehicle with on time excellent service! More

My 2022 XT5 has been serviced by Findley since I bought it! Always good service but this last time I don't know what happen. Adam my service advisor was Johnny on the spot checking me in. He told me other it! Always good service but this last time I don't know what happen. Adam my service advisor was Johnny on the spot checking me in. He told me other than my oil change and tire rotation, I needed a couple of new filters and that my rims had some scratches on them. Last time they fixed the scratches it was about 3.5 hours. This time turned it in at 7 AM, got it back about 4:30 PM. The Service Dept was SUPER SLOW on this workorder (9.5 hours this time). More

I had picked up several screws in my tire. I contacted the dealership and they made me an appointment on the spot. My car was inspected as well as the other tires for any damage. I was back I contacted the dealership and they made me an appointment on the spot. My car was inspected as well as the other tires for any damage. I was back on the road in less then 90 minutes from the time I arrived. Great customer service and attention to detail. I have been a Findlay Cadillac customer for almost ten years and have always had great sales and service experiences. More

My Service Advisor Adam Feldman is great. My Hummer was completed on time and fixed correctly. My Hummer was completed on time and fixed correctly. More

My problem was solved quickly and professionally and I am well pleased! Thank you Tyler and your service dept! well pleased! Thank you Tyler and your service dept! More

Daniel in service well done. Friendly and accommodating Well knowledgeable except we had to fight for my warranty to cover the repairs. We bought our car less than 4 months a Friendly and accommodating Well knowledgeable except we had to fight for my warranty to cover the repairs. We bought our car less than 4 months ago and it’s been in the shop four times. We had to reach out to Cadillac general assistance to help with this matter and it’s really frustrating. We finally got our car back and eventually it was covered by the warranty. More

This was my first time using the Cadillac Service Center. They were efficient and did a great job. The work was done before the allotted time, which was a pleasant surprise, considering I was waiting. The C They were efficient and did a great job. The work was done before the allotted time, which was a pleasant surprise, considering I was waiting. The Cadillac Service Center offers a wide array of refreshments, from coffee and lattes to soda pops and water. They even have a delightful basket of snacks, ensuring you're well taken care of during your visit. The only hiccup was the carwash unit was broken, so there was no wash :-(. But overall, I will go back and only to Cadillac in Henderson.. My apologies. I am trying to remember the name of the gentleman who helped me, Adam or Alex. But he was awesome! More