Findlay Cadillac

Always when I take my car to Findlay and treated with respect. My problem is fixed by the mechanics washed and returned to me promptly respect. My problem is fixed by the mechanics washed and returned to me promptly More

Great on sales. HORRIBLE on service Was ignored and when someone finally acknowledged my existence, the wait for a loner was so long I asked for my car back and l HORRIBLE on service Was ignored and when someone finally acknowledged my existence, the wait for a loner was so long I asked for my car back and left. I’ll not be back More

Daniel and the service department did a great job of taking care of a long list of services that were needed on our car. Our car runs great. Thanks for always taking good care. taking care of a long list of services that were needed on our car. Our car runs great. Thanks for always taking good care. More

Great Service team and great communication with service advisor Tyler! Recommended shop for any GM advisor Tyler! Recommended shop for any GM More

Adrian Graves - Had the best experience buying an auto with Adrian assisting us all the way. Not pushy, very knowledgeable about the car being purchased and went out of his way making sure we were comfort with Adrian assisting us all the way. Not pushy, very knowledgeable about the car being purchased and went out of his way making sure we were comfortable with our trade in value and our purchase. If you want a sales person that is receptive to your needs ask for Adrian. More

Kelvin was great, staying in constant contact with me at all times. The truck was beautiful and clean, and he probably spent a half hour showing me the nuances of the Escalade. The dealership is awesome wit all times. The truck was beautiful and clean, and he probably spent a half hour showing me the nuances of the Escalade. The dealership is awesome with plenty of vehicles to choose from (far more than they had in Salt Lake City). Now for the reason the perfect 10 at that point slid to a 5. I did the financing up front myself with my credit union in Utah, one that Findlay deals with locally. I brought the cashier's check for the balance about 117k. I also had Findlay agree to buy my 21 Denali for $46,500 after sending video of an immaculate truck, including a close-up of the only flaw, a cracked info screen. After the 6-hour drive, the games began with the used car manager setting down with papers to sign for $45,500. Why the $1k I asked? Cracked info screen he responded. Then I showed him the pictures explaining the screen I had sent. Afterwhile, they reappeared with $46,500 papers. After much further wait, they said they had to pull my credit again, even though I had brought payment in full for the Escalade. My score typically runs 835-850, so I didn't appreciate another inquiry. Finally the F&I closing the paperwork gets a 1. A dragged-out experience where I was handed a paper to accept the check now for my Denali (which I brought a clean title for) I checked the box for accept check now, then he informed me I had to check the box allow 2 to 5 days for my check. Are you kidding me? I bring them a total of about $127k, working on the deal with Kelvin for about 3 days arranging the pick-up, confirming the deal with the bank etc. and F&I a**hat's excuse was his check needed 2 signatures! If the deal had been done locally, I would have walked, but 400 miles was too far! I kept getting hounded for a review ever since I bought it and kept telling them it would be as soon as I got my check. Ten days later it arrived in the mail. We usually receive mail from our family in Vegas in 1 to 2 days. Finally, Findlay Cadillac's bright spot, Kelvin spent plenty of time showing me the operations of that beautiful truck. I buy 2 to 3 vehicles a year for personal and business use, and I've never had to spend 4 hours to buy a vehicle especially when I've handled the financing in advance! "F" Findlay, for your report card...especially used car manager's antics and F&I clown. More

Anthony did a fantastic job! I was very fortunate to have his help facilitating my deal. Keep up the good work. I was very fortunate to have his help facilitating my deal. Keep up the good work. More

Went in for service, Joe was a great service consultant. Efficiently handled all requests. The service was done correctly with no problems Efficiently handled all requests. The service was done correctly with no problems More

We’ve been doing business with Findlay Cadillac for many years and there was never a time when the experience was not exceptional. They handle every detail with attention to detail above and beyond any dea years and there was never a time when the experience was not exceptional. They handle every detail with attention to detail above and beyond any dealership I have ever dealt with. Colton is amazing and always has a smile and makes my life easier. More

Dishonest beyond belief, I wanted to buy a car there. They first try to scam offering $7000 less than carmax. Then when the salesman figured he wasn't making big bucks on the sale, he hands me off to som They first try to scam offering $7000 less than carmax. Then when the salesman figured he wasn't making big bucks on the sale, he hands me off to someone else. Then they say the car will be ready next day. I waited at home made several calls and text messages to the dealership and no response. 5pm the salesman called it won't be ready for pickup for two more days after I waisted an entire day waiting. On top of everything bait and switch is alive at Findlay Cadillac. You walk into finance manager office everything is label Cadillac. He offers an extended warranty for $3000 never mentioning it's not with Cadillac. When I got home i looked at the broucher he reluctantly gave me. To find out he sold me a extended warranty by fly by night company, who has reputation for not paying claims. Luckily I haven't taken possession of the car and I won't. More