Ferman Mazda Of Brandon

I am submitting this complaint regarding my recent experience with Furman Mazda and the handling of a serious issue involving my wife’s 2025 Mazda CX-50. While my wife was attempting to back out of experience with Furman Mazda and the handling of a serious issue involving my wife’s 2025 Mazda CX-50. While my wife was attempting to back out of her workplace parking lot, the vehicle completely locked up. The steering wheel would not move, the shifter was unresponsive, and the vehicle appeared completely disabled. Multiple individuals attempted to assist, including three separate jump-start attempts and a visit from AAA. Despite these efforts, the vehicle remained inoperable. AAA was unable to diagnose or resolve the issue and ultimately arranged for a tow truck. Ironically, when the tow truck driver arrived, the vehicle started. However, due to the seriousness of the situation, we proceeded with having the vehicle towed to Furman Mazda for inspection. What concerns me most is that after keeping the vehicle overnight, the dealership informed us that they could not find anything wrong with the vehicle. While I understand that intermittent issues can be difficult to diagnose, it is unacceptable to simply dismiss an incident of this magnitude without providing any meaningful explanation. A modern vehicle does not completely lose functionality without cause. My wife is seven months pregnant, and we have a two-year-old child. This situation could have become significantly more serious depending on where and when it occurred. As a customer, I expected the dealership to recognize the safety implications and treat the matter with the level of concern it deserved. In addition to my concerns regarding the vehicle itself, I was extremely disappointed by the professionalism displayed during the process. Communication was poor from the beginning. We received no meaningful updates regarding the diagnosis and were simply informed that the vehicle was ready for pickup. When I arrived at the dealership, I spoke with both Sam and Don. Don was professional initially and did replace the battery in my wife’s key fob as a precaution, which I appreciate. However, when I asked reasonable questions regarding the cause of the incident and sought reassurance about the vehicle’s safety, I was met with dismissive responses. I repeatedly requested an explanation for what could have caused the vehicle to completely lock up, but was essentially told that nothing was wrong. I also requested a copy of the vehicle inspection video that Mazda dealerships typically provide. I was informed that the video system was not working and that no video was available. Given the circumstances, this explanation raised additional concerns. After leaving the dealership, I consulted several individuals within the automotive industry, including dealership professionals and technicians. Every one of them recommended that I follow up regarding the inspection documentation and video. When I called the dealership back and specifically requested a return call from Don, I provided my direct contact information. Instead of contacting me, Don contacted my wife. While this may seem minor, it gave the appearance of avoiding the individual who had been actively seeking answers throughout this process. To summarize, my dissatisfaction stems from two primary issues: 1. The complete lack of explanation regarding a significant vehicle malfunction that left my wife’s vehicle entirely inoperable. 2. The poor communication and unprofessional handling of our concerns throughout the process. This is the third Mazda my wife and I have owned during our ten years together. We have been loyal Mazda customers because we have generally trusted the brand and enjoyed our vehicles. However, this experience has severely damaged that trust. We are already exploring options to trade the vehicle and, based on this experience, do not intend to return to Furman Mazda for future business. I am seeking a more thorough review of this incident, a clear explanation of what may have occurred, and accountability for the way this situation was handled. More

Charlie and the rest of the dealership made sure to do everything to make the process as comfortable as possible. Charlie helped get us info on as many cars he could to help make our decision and made sur everything to make the process as comfortable as possible. Charlie helped get us info on as many cars he could to help make our decision and made sure we felt it was the right one. More

Charlie was truly great from start to finish. He was patient and took his time helping us find not just the right car, but the exterior, interior, and features that were important to us. The day He was patient and took his time helping us find not just the right car, but the exterior, interior, and features that were important to us. The day resulted in the perfect car which was honestly better than what we had hoped for when we first walked on the lot—including the price. That brings me to the next thing: Everyone we encountered was low-pressure and transparent. Based on my experience, I’d recommend Ferman Mazda without hesitation. Thanks Charlie and everyone who played a part in making our experience a positive one! More

Charlie was a consummate professional. He was very helpful & did everything he could to make the experience as smooth as possible He was very helpful & did everything he could to make the experience as smooth as possible More

Charlie did an exceptional job helping me purchase this vehicle. I initially wanted an older model but Charlie explained how with a newer model I could still be covered under warranty and assisted me great vehicle. I initially wanted an older model but Charlie explained how with a newer model I could still be covered under warranty and assisted me greatly with selecting this vehicle. More

Great customer service, very easy to work with, and they were very fast with processing paperwork were very fast with processing paperwork More

I’m very impressed my last experience with Ferman of Brandon all personnel in the dealer. Outstanding transaction with my new auto. Brandon all personnel in the dealer. Outstanding transaction with my new auto. More

Charlie has been absolutely amazing and incredibly patient with me! I walked in on a Wednesday evening around 5:30 PM just to “look,” with no real plan. The friend who was with me highly recommended t patient with me! I walked in on a Wednesday evening around 5:30 PM just to “look,” with no real plan. The friend who was with me highly recommended the CX-5 since he owns one and loves it. All I knew was that I wanted a car with parking sensors, a power liftgate, and light-colored interiors (tan or white). Charlie worked tirelessly to find exactly what I was looking for and never made me feel rushed or pressured. At first, I was considering buying, but as we talked, I realized that leasing — which I’ve had for my past three cars — is still the best option for me. Charlie was very supportive and helped me find the perfect solution without pushing me in any direction. In the end, I walked out with a beautiful 2026 CX-5 lease with all the features I wanted (and more!), and to top it all off, he had the car waiting for me with a giant pink bow on it — my favorite color! 💖🎀 It made the whole experience feel extra special. Charlie is also a fellow cat lover, which made the experience even more enjoyable for me - Crazy Cat Lady!. 😊 I highly recommend Charlie, especially if you’re like me and don’t know much about cars. He truly made the entire process easy, stress-free, and even enjoyable! More

very easy, had another local mazda dealer mislead us on an internet deal. the choice was easy ! these folks gave us a good deal and stuck to the deal period. made a deal over the phone sunday, picked up th an internet deal. the choice was easy ! these folks gave us a good deal and stuck to the deal period. made a deal over the phone sunday, picked up the car monday. More

We enjoyed dealing with Charlie He was not high pressure but very knowledgeable about your cars. I told him what i was looking for and he steered me to the correct car right away I would recommend Mazda an but very knowledgeable about your cars. I told him what i was looking for and he steered me to the correct car right away I would recommend Mazda and Charlie to my friends. More