Ferman Ford

Friendly service personnel, however, there is a disconnect between the customer, service associates, and the technicians doing the work. This is a systemic problem that has caused multiple issues i disconnect between the customer, service associates, and the technicians doing the work. This is a systemic problem that has caused multiple issues in the past requiring rework be done. I believe the largest problem is that the customer never gets to completely detail what symptoms and problems they are having with an actual technician that can asked detailed questions. Rather, an associate service personnel summarizes your problems and enters it into the computer and the technicians only get to read their written summary. More

We have purchased multiple vehicles and always experience professionalism. They work diligently to give us the best deal. The service Dept is excellent and very knowledgeable professionalism. They work diligently to give us the best deal. The service Dept is excellent and very knowledgeable More

Polite, efficient, thorough. Ferman got me right in, took care of my problems as well as a recall and provided a Lyft ride home and back. Couldn't ask for more! Ferman got me right in, took care of my problems as well as a recall and provided a Lyft ride home and back. Couldn't ask for more! More

My truck was there for service I had to have tires rotated or change and tune up my service provider was Alta and she is very wonderful great place to rotated or change and tune up my service provider was Alta and she is very wonderful great place to More

We had a great experience with Ferman. We were looking for an Explorer XLT for months and the team made sure we had the car we wanted. Antonio and Angelo worked with us to communicate work We were looking for an Explorer XLT for months and the team made sure we had the car we wanted. Antonio and Angelo worked with us to communicate work that needed to be done before taking ownership of the vehicle. Once we arrived from Orlando to make the purchase Angelo and the rest of the team took great care of us, to include feeding our toddler pizza to keep the peace! Thanks so much for the great experience! More

Great service department. All around wonderful experience. Professional,pleasant,and very informative. Great group of people. All around wonderful experience. Professional,pleasant,and very informative. Great group of people. More

i had a jammed read window. 1 hour later.. window fixed. fantastic service all the way thru 1 hour later.. window fixed. fantastic service all the way thru More

The saleswoman Itzel I can recommend 100% ! ! She did a great job. Not to happy about other staff that did not live up to expectations of purchasing a vehicle. ! She did a great job. Not to happy about other staff that did not live up to expectations of purchasing a vehicle. More

My experience was excellent from sales to finance to parts and service for accessories. I've been a very satified Ferman customer for over 5 years now. parts and service for accessories. I've been a very satified Ferman customer for over 5 years now. More

The service representative Alta was very nice. The work was completed in less than 2 hours. Thank you. The work was completed in less than 2 hours. Thank you. More