Ferman Chrysler Jeep Dodge RAM of New Port Richey

Went for oil change Service was great. Very friendly. I was in and out within an hour. Comfortable waiting room. I will travel the 1/2 hour for all my service Service was great. Very friendly. I was in and out within an hour. Comfortable waiting room. I will travel the 1/2 hour for all my service More

Oil Change Appointment Scheduled my oil change over a week in advance for a Saturday at 11:30am. FYI -my oil changes are covered (along with a tire rotation which I was not Scheduled my oil change over a week in advance for a Saturday at 11:30am. FYI -my oil changes are covered (along with a tire rotation which I was not having done). Arrived at Ferman at 11:25 (time noted). After waiting my turn, I was checked in. We were waiting, not dropping off. Walked around the lot for some time, sat in the waiting room. At 12:40, went outside, saw on the tv screen they had me checked in at 11:45 or 11:50 - as I walked towards the back lot, I see my Jeep out there. Maybe it's done and I didn't hear them call me, I say to myself. Now I know it was around lunchtime and everyone needs to eat, so during my time in the waitng room, employees are going back and forth with 'takeout' boxes to the service center. Waited for a free service employee, then asked about my Jeep. Someone from the garage was walking by so he yelled out to him about the Jeep - the guy said 20 minutes - not sure if that meant 20 more minutes or it would take 20 minutes - wasn't sticking around to find out - had been there an hour and a half at that point. Asked for my keys and left. I will not return to Ferman until my lease is up next year. Until then, I will either pay a trusted mechanic or visit another Jeep dealer. We are even in the market at this time for the purchase of another Jeep, but as I said, we will not return to Ferman of New Port Richey. More

New Truck buying The front parking sensor will not reset, this was pointed out at delivery, service said give it a few days?? and the back floor mats are not installed The front parking sensor will not reset, this was pointed out at delivery, service said give it a few days?? and the back floor mats are not installed and they are the wrong size for this truck. Sales person was excellent. Service on car prep was fair and incomplete. More

Treated right Absolutely no problems with this dealership or the people who work there. Service above and beyond expectation. Staff very knowledgeable, friendly and Absolutely no problems with this dealership or the people who work there. Service above and beyond expectation. Staff very knowledgeable, friendly and quick to help. And car service done right the first time. All I can say is thank you. More

Great service I come here every time I need service and they always do a good job and I'm always satisfied with the work. If you need work done on your vehicle I hi I come here every time I need service and they always do a good job and I'm always satisfied with the work. If you need work done on your vehicle I highly recommend this dealer. More

Great service rep! The service rep made sure everything went fine and quickly. Great job! Checked brakes and found out that they did not need replacing. Car was cleaned The service rep made sure everything went fine and quickly. Great job! Checked brakes and found out that they did not need replacing. Car was cleaned when picked up. Great job! More

Great oil change Very friendly and quick service. there was a guy out by my car before I stopped ready to start my service check. I will go back and recommend to frien Very friendly and quick service. there was a guy out by my car before I stopped ready to start my service check. I will go back and recommend to friends More

Painless Thank you Adam for your straight talking and no hassle purchase process. From test driving the car to signing the finance paperwork everything was ver Thank you Adam for your straight talking and no hassle purchase process. From test driving the car to signing the finance paperwork everything was very smooth. I am looking forward to enjoying my new wheels ! More

Awesome employees This place is great! They get you in right away and take excellent care of your car. Great people work here, great service! Thanks for your help alway This place is great! They get you in right away and take excellent care of your car. Great people work here, great service! Thanks for your help always. More

Service personnel were good but service time excessive. I was scheduled for 8am for oil & filter change was told it should not take long. After 2 hours I went to the service desk to ask if there was a prob I was scheduled for 8am for oil & filter change was told it should not take long. After 2 hours I went to the service desk to ask if there was a problem and Steve said it should be there soon. Normally this procedure takes less than an hour with an appointment so I felt it was excessive. Steve apologized but had I known I would have taken the shuttle home and came back later. I have always given you 5 star ratings but had to drop down somewhat this time. More