Ferman Chrysler Jeep Dodge RAM of New Port Richey

It was very good This place was great, kind & friendly people.. couldn't have asked for better group of people... told me exactly what was going on with my car ... This place was great, kind & friendly people.. couldn't have asked for better group of people... told me exactly what was going on with my car ... More

Professional, courteous, knowledgeable Ray Haas is everything a salesman should be, professional, courteous, knowledgeable, never pushy or demeaning. He took his time to be sure all our que Ray Haas is everything a salesman should be, professional, courteous, knowledgeable, never pushy or demeaning. He took his time to be sure all our questions were answered and we were pleased with our purchase. Would recommend him to anyone! More

Awesome Customer Service and Experience!! My wife and I went to multiple dealerships looking for the right vehicle. After we narrowed it down to the right one, we wanted to make sure we got th My wife and I went to multiple dealerships looking for the right vehicle. After we narrowed it down to the right one, we wanted to make sure we got the best deal possible. Everyone at the dealership was tremendously helpful and willing to work with us. The amount of transparency was greatly appreciated. Will definitely come back when it’s time for our next one! More

Flawless, professional services I found everyone that I came in touch with to be very accommodating and professional in providing the service I needed. The service was exceptional an I found everyone that I came in touch with to be very accommodating and professional in providing the service I needed. The service was exceptional and I know my vehicle was better when it left than when it came! More

nice experience Tracy, the salesperson was extremely knowledgable of the car, made us real confortable. was a real nice person in general helped us along the way. Tracy, the salesperson was extremely knowledgable of the car, made us real confortable. was a real nice person in general helped us along the way. More

Disappointed I brought my 2017 ram in for a service and my tire pressure sensor wasnt reading in the truck... port richey insisted that they could not fix the prob I brought my 2017 ram in for a service and my tire pressure sensor wasnt reading in the truck... port richey insisted that they could not fix the problem.. so I picked up my truck and brought it to lutz dealership where they went ahead and fixed the problem instead of trying to make excuses to get out of it... so I'll drive a hour for better service.. More

Excellent as always I went to have my ABS and ESC lights fixed and they did a great job even giving me a ride home and picking me up when it was done. I went to have my ABS and ESC lights fixed and they did a great job even giving me a ride home and picking me up when it was done. More

Great service Steve at the service department was very professional and recommended that I treat my Jeep Wrangler Unlimited with some maintenance procedures that wo Steve at the service department was very professional and recommended that I treat my Jeep Wrangler Unlimited with some maintenance procedures that would extend the life of my vehicle and that would make it run better and more efficiently. After a regular oil change and tire rotation, the technician performed a 27 point inspection and became aware that my rear brakes were getting low and in need of replacement before they start cutting into the rotors. The brakes were promptly replaced. Also, regular maintenance included power steering flush, brake fluid flush and an induction cleaning, all of these procedures will lengthen the life of my vehicle and make it perform as it should. Maintenance means to correct problems before the exist, and it works. I appreciate Steve's interest of maintaining all vehicles that pass his desk. Jamie helped me in the checkout procedure and explained the importance of regular maintenance as it pertains to all vehicles. We are a 3 Jeep family, all from Ferman, and now one vehicle, the Jeep Cherokee, will be passed on to our daughter up in NY, all maintained at Ferman. Always a pleasure to deal with the service department. More

3 STRIKES AND YOU ARE OUT! FIRST TRIP WAS FOR TRANSMISSION SERVICE AND I HAD TO TAKE IT BACK 2 TIMES BEFORE IT WAS FIXED (STILL NOT SURE IF LEAK IS FIXED). SECOND TRIP - I FIRST TRIP WAS FOR TRANSMISSION SERVICE AND I HAD TO TAKE IT BACK 2 TIMES BEFORE IT WAS FIXED (STILL NOT SURE IF LEAK IS FIXED). SECOND TRIP - I HAD DAUGHTER'S CAR TOWED (1 BLOCK) IN BECAUSE IT WAS RUNNING HOT. I TOLD THEM RADIATOR WAS LEAKING AND I WANTED EVERYTHING CHECKED. WHEN THEY CALLED ME WITH AN ESTIMATE TO FIX, THEY GAVE ME ESTIMATE FOR MANY, MANY, MANY THINGS. I FELT THE PRICES WERE TOO HIGH AND I HAD THE CAR TOWED TO ANOTHER LOCATION.FOR A SECOND OPINION. THERE, I WAS TOLD THE HEAD GASKET WAS BLOWN. I THEN CALLED THE FERMAN DEALER AND ASKED IF THEY DID A COMPRESSION CHECK AND WAS TOLD NO, BUT THEY DID THE 100 POINT COURTESY CHECK UP (WHICH INCLUDES CHECKING THE COOLING SYSTEM-10 ITEMS INCLUDING THE ENGINE). THIS WAS NOT DONE. IN TALKING TO THE SERVICE MAN, I WAS TOLD ONCE THEY SAW THE RADIATOR LEAKING, THEY DID NOT CHECK FURTHER. I FEEL THAT WHEN I TOLD THE ADVISOR THAT THE CAR WAS RUNNING HOT SO I IMMEDIATELY PARKED IT AND HAD IT TOWED 1 BLOCK TO THE DEALER, HE SHOULD HAVE CHECKED THE ENGINE. I DO NOT FEEL THE CAR GOT THE ATTENTION IT SHOULD HAVE. THIRD TRIP - WENT IN AND ORDERED A KEY FOR MY CAR. THE KEY HAD TO BE ORDERED. WHEN THE KEY CAME IN, I MADE AN APPOINTMENT AND WENT IN. AFTER WAITING NEARLY 2 HOURS, I WENT TO THE SERVICE DESK AND SAW MY KEY ON THE COUNTER. I WAS GIVEN THE KEY AND LEFT. ON THE DRIVE HOME, I REALIZED THE TOP OF THE KEY WAS MISSING. I CALLED BACK AND AFTER BEING PUT ON HOLD A COUPLE OF TIMES, I WAS TOLD THERE KEY MACHINE WAS NOT WORKING AND THEY WOULD CALL ME WHEN I COULD COME BACK IN. AFTER A FEW DAYS, I CALLED TO SEE IF THE MACHINE WAS WORKING AND WAS TOLD NO, THEY HAD TO ORDER A MACHINE. I AM STILL WAITING FOR THE DEALER TO GET A KEY MACHINE THAT WORKS. More

Excellent Customer Service! Every time I take my car to get maintenance done, they are very efficient and family oriented. I like a business where everyone knows me and takes goo Every time I take my car to get maintenance done, they are very efficient and family oriented. I like a business where everyone knows me and takes good care of me. I have taken my car here since I bought it brand new in 2015. When I needed a tire and they didn't have it in stock, they loaned me a brand new jeep to use for the weekend. I would definitely recommend their services. More