Ferman BMW - Service Center

A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

Great customer service! I brought my vehicle in for a maintenance appointment. I casually mentioned that one of the belts seem to them in making a noise. They immediately jum I brought my vehicle in for a maintenance appointment. I casually mentioned that one of the belts seem to them in making a noise. They immediately jumped on the issue and kept the car overnight to make sure that it was ready for a road trip. I appreciate the service More

first class in every respect I visited this dealership while visiting from Tennessee and they made me wish I lived in Florida just to experience their service. The nicest car deal I visited this dealership while visiting from Tennessee and they made me wish I lived in Florida just to experience their service. The nicest car dealership experience I have ever had Thank you Cesar Tereso and team and Ferman. More

Car maintenance We had a great experience at Ferman today. Our service rep, Cesar was the best. All staff was extremely friendly and the dealership is very well kept We had a great experience at Ferman today. Our service rep, Cesar was the best. All staff was extremely friendly and the dealership is very well kept and comfortable. More

Best oil change in town! No one likes having to take time out of their schedule to get their car serviced, but Nick somehow made it refreshingly enjoyable. He was very kind, t No one likes having to take time out of their schedule to get their car serviced, but Nick somehow made it refreshingly enjoyable. He was very kind, thorough, and answered all my questions without being impatient (I had a lot as I know nothing about cars). I will absolutely continue to come back here after working with him! More

Service Excellence Jimmy Whaley was great to work with and helped me work through getting my car fixed. He did a great job communicating with me and worked hard to get Jimmy Whaley was great to work with and helped me work through getting my car fixed. He did a great job communicating with me and worked hard to get my third party warranty company to cooperate. Even though the warranty company didn't cover the repairs, Jimmy made sure I (the customer) was taken care of. Thank you Jimmy More

Came through in a pinch Doug came through for me, I had a nail in the tire and it was a Saturday morning. He was able to fix my tire for the weekend. Doug came through for me, I had a nail in the tire and it was a Saturday morning. He was able to fix my tire for the weekend. More

Cesar Tereso Service Advisor Cesar was the best Service Advisor I’ve ever had the pleasure of dealing with. Unlike other Advisors I’ve had in the past Cesar was very proactive. N Cesar was the best Service Advisor I’ve ever had the pleasure of dealing with. Unlike other Advisors I’ve had in the past Cesar was very proactive. Not once did I have to follow up with him because he always kept me up to date the entire time Ferman had my car. It was nice to not have to do my own job and someone else’s for a change! I would recommend Cesar to anyone taking their vehicle to Ferman BMW! More

Service Dept Everybody there are very helpful and polite, especially Mr. Cesar Tereso, who takes care of our cars. The service was good and they wants to know if Everybody there are very helpful and polite, especially Mr. Cesar Tereso, who takes care of our cars. The service was good and they wants to know if everything went well. we are very satisfied with Ferman BMW Palm Harbor especially Cesar. More