Ferman BMW

Over and above great customer service The whole process was very easy. Excellent communication from start to finish. Very reasonable rate for services needed. Friendly environment. Repairs The whole process was very easy. Excellent communication from start to finish. Very reasonable rate for services needed. Friendly environment. Repairs resolved issues with vehicle. More

Everyone was very professional I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my e I would recommend BMW to all my friends and family. The amount of time spent was well worth the wait. I felt like everyone was so helpful to make my experience well worth it. More

Competent, professional Staff Just took delivery of a new 2018 X3. Salesman was Dan McCloy who was superb. He knows the product line inside out. Always kept me updated on vehicle s Just took delivery of a new 2018 X3. Salesman was Dan McCloy who was superb. He knows the product line inside out. Always kept me updated on vehicle status and kept an eye out for me. A true professional. Also dealt with Stone, the "BMW Genius" and he is in fact a genius ! Great dealership. More

Excellent service! Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most import Douglas kept me informed the entire process about what was going on with my tires. He made the service appt. super quick, informative, and most importantly helped correct the problem. Great follow up after appt too. Lovely service encounter & person. Thanks! More

Average at best The people were friendly and accommodating. No issue with that process. However the car itself was not very clean inside. And although may seem small, The people were friendly and accommodating. No issue with that process. However the car itself was not very clean inside. And although may seem small, it also only had about a half tank of gas on delivery. More

Typical dealership bs I brought my mini in for two simple fixes. First the passenger side door lock knob came off when unlocking door. This was the second time I brought my I brought my mini in for two simple fixes. First the passenger side door lock knob came off when unlocking door. This was the second time I brought my car by to have this fixed. Second time I unlocked my car the knob came off again. Second item was the low tire pressure indicator was displaying. I stopped by the dealership because my tires had been inflated with nitrogen and past dealer would refill them to proper level for free. When I asked the service writer if they would inflate my tires with nitrogen, she told me that they don't have nitrogen and then tried to tell me that it wasn't as good for the tires as regular air. I explained that nitrogen was better because it didn't contain water and would usually hold a consistent pressure longer. She then stated that their tires were "special," whatever that’s supposed to mean. My next visit was for an oil change and normal inspection. There was not charge for the oil change as it was under warranty but the service manager indicated that my tires were showing the wear bar and they recommended new tires for $1,229 plus alignment. I had the tires replace with same exact model for approximately $600 including a life time balance and rotation. I probably would have let Ferman do the work if their pricing had been more in line. More

Great service All of the staff was very helpful, considering I didn’t know what was wrong with my car, in helping diagnose it. Will definitely recommend for people All of the staff was very helpful, considering I didn’t know what was wrong with my car, in helping diagnose it. Will definitely recommend for people with a bmw car. More

Great customer service The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a custome The service department has always been very helpful and understanding. Nick has always been really helpful and understandings of my needs as a customer. He has always get back to me and I never had an issue getting my car fix. More

Excellent prep for toad trip Was about to take a long solo road trip and the team checked EVERYTHING!. I have returned unscathed, as has the car, but totally exhausted! MPG was Was about to take a long solo road trip and the team checked EVERYTHING!. I have returned unscathed, as has the car, but totally exhausted! MPG was great! More

Actually enjoyed purchasing a vehicle! I had the opportunity work with both Alexis and Kenneth on a purchase of a certified used BMW. Both did a outstand job working with me. I am NOT a I had the opportunity work with both Alexis and Kenneth on a purchase of a certified used BMW. Both did a outstand job working with me. I am NOT a BMW type person and honestly didn't feel comfortable when I first walked in. However, Alexis went the extra mile to make me feel at home in the dealership. Over the course of a couple of Months they found the right car for me. Kenneth may be the most knowledge salesperson I have dealt with when it comes to getting the most out of your vehicle. I would recommend either of these professional sales people for you next car purchase! More