Ferman BMW

Good experience very understanding My wife was very impress with his manners and knowledge. Very easy to understand and explain the use of the car .. this was first experience with deal My wife was very impress with his manners and knowledge. Very easy to understand and explain the use of the car .. this was first experience with dealership. More

New Mini Cooper Countryman purchase Mark was an outstanding salesman. We looked at all of the Countryman’s on the lot before choosing our new Mini. Dan went into great detail in explaini Mark was an outstanding salesman. We looked at all of the Countryman’s on the lot before choosing our new Mini. Dan went into great detail in explaining our finance options and follow up. Thank you, Mark & Dan More

Superb Customer Service It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spo It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spoke with a charming employee by the name of Stefanie. She was great and very helpful, she even messaged me a few days later asking how everything was with the car and if I was satisfied with the visit. That to me, is what makes businesses standout. Great job Ferman BMW! More

Great experience! Great experience from initial phone call to completion of sale. Gary was not pushy and very down to earth. Made the experience very comfortable and st Great experience from initial phone call to completion of sale. Gary was not pushy and very down to earth. Made the experience very comfortable and stress free. Definitely not the typical car purchase. More

Usually Great Service but When I received my car both BMW center caps from my wheels were not put back on. I had to go back in and tell service advisors caps were missing. Serv When I received my car both BMW center caps from my wheels were not put back on. I had to go back in and tell service advisors caps were missing. Service advisor fixed the issue but I had to wait another 30 mins for vehicle. When I got home I realized the tire stem valve caps were also not put on. Had to go out of my way to stop at auto parts store to buy new stem valve caps. It was like the mechanics just left without doing quality control check. More

Always a great experience This is my second Mini that I bought from Matt! I am the kind of customer that wants to know everything is covered and there are no surprises ! I hav This is my second Mini that I bought from Matt! I am the kind of customer that wants to know everything is covered and there are no surprises ! I haven’t met a person at Mini that wasn’t a good listener and always provided me with great service . More

HPFP warranty replacement In and out pretty quick. Marc did well for me. Happy that part had extended coverage. You were out of loaners... May want to look into that. In and out pretty quick. Marc did well for me. Happy that part had extended coverage. You were out of loaners... May want to look into that. More

Everyone was very helpful We had an all around great experience. Alex was great helping me pull off a Christmas surprise for my wife. Everyone at Ferman went above and beyond. We had an all around great experience. Alex was great helping me pull off a Christmas surprise for my wife. Everyone at Ferman went above and beyond. I will be back. More

Great service! My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is f My car is always taken to the dealership . Courteous service from the moment you pull up in the service area . Given a tour of The waiting area is fully equipped with goodies and coffee. Just a really nice relaxing time makes waiting a piece of cake . More

Great customer service and experience Went out of my way to come down to Florida from CT based on phone and email convos with AlexW, who made initial purchase discussions easy. It was wel Went out of my way to come down to Florida from CT based on phone and email convos with AlexW, who made initial purchase discussions easy. It was well worth the trip- Alex is excellent at his job, and JoeC made paperwork a breeze. Well put together and professional dealership- highly recommended! More