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Family VW of Burleson
Burleson, TX
13 Reviews
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13 Reviews of Family VW of Burleson
September 14, 2026
Horrible experience with the service department at Family Volkswagen of Burleson. In April 2024 I brought our Golf in for a complete A/C system replacement after the original compressor seized and sent metal Volkswagen of Burleson. In April 2024 I brought our Golf in for a complete A/C system replacement after the original compressor seized and sent metal throughout the system. They flushed and replaced the entire system. The repair did not even last two years—by early 2026 the system was blowing nothing but hot air and has continued to do so for months. The workmanship was unacceptable from the start. To replace the drier they removed front bumper components and then failed to reinstall everything correctly. The hood was sitting a full ¼ inch below the fenders when I got the car back. The bolt holes were visibly misaligned with the original witness marks. While correcting the alignment myself I found metal shavings around the new compressor mounting bolts (suggesting they were either cross-threaded or over-torqued with impact tools) and fresh refrigerant pooled on top of the new compressor. This was an extremely expensive repair, yet the quality of the work was poor. When I contacted them to address the early failure they simply said it was out of warranty and quoted a price higher than what a specialized European independent shop will charge using OEM parts. I will never take another vehicle to this service department. More
by dustinjones71
Employees Worked With
Dustin Ballew, Lindsay Sutton, Dustin Herndon, Brett Hamilton
June 20, 2026
I wrote a review a few days ago about my experience at Vw. I never thought anyone actually read the reviews and cared about a bad experience. Well I would like to say I was wrong. The same day I was reach Vw. I never thought anyone actually read the reviews and cared about a bad experience. Well I would like to say I was wrong. The same day I was reached out to by the manager and so was my husband. They apologized for what I went thru and let me tell you they made it right. I'm happy to say that someone took the time to make sure not only that I was happy but so was my husband. It made my day to feel like I was heard. Thank you More
by mommynewsom4
Employees Worked With
Christian Reyero
March 04, 2026
I purchased a Chevy Suburban 2024 on January 29. The buying process by itself was fine, but on the very same day I was told the registration sticker will follow soon. Five weeks later I haven't rece The buying process by itself was fine, but on the very same day I was told the registration sticker will follow soon. Five weeks later I haven't received it yet. Getting a registration from from a tax office takes less than an hour. I don't understand why it is taking this long. A terrible mistake....I should have gotten it myself. More
by yemane
Employees Worked With
Owen
January 22, 2026
Rudolph was very helpful and knowledgeable in our purchase. The dealership was genuine in wanting to take care of the customer. Would definitely recommend them. purchase. The dealership was genuine in wanting to take care of the customer. Would definitely recommend them. More
by jennifertyler2011
Employees Worked With
Rudolph Frayre
June 09, 2025
BIG SMOKE SCREEN ABOUT THE FOUR CYLINDER POOR ENGINE IN OUR ATLAS , AND QUIRKY UPSTAIRS TITLE OFFICE , DELAYING OUR TRANSACTION WITH USAA , CAUSING OUR PAPERWORK TOO SIT IDLE FOR TWO WEEKS DUE TO TWO EMPLO OUR ATLAS , AND QUIRKY UPSTAIRS TITLE OFFICE , DELAYING OUR TRANSACTION WITH USAA , CAUSING OUR PAPERWORK TOO SIT IDLE FOR TWO WEEKS DUE TO TWO EMPLOYEES OUT SICK....MANAGEMENT WENT ABOVE AND BEYOND FOR US , OR WE WOULD HAVE BEEN THROWN UNDER THE BUS AND RUN OVER TWICE .. More
by Harry
Employees Worked With
Eric Hill
May 10, 2025
This dealership is awesome. They got me in and out in under an hour for my 10,000 service, oil change, and tire rotation and I didn't even have an appointment. The tire rotation They got me in and out in under an hour for my 10,000 service, oil change, and tire rotation and I didn't even have an appointment. The tire rotation was free and they washed the car. Everyone was very friendly and pleasant to be around. The environment in the dealership is very pleasant. There is always someone available in parts to provide service and support. I highly recommend this dealership More
by susbchandler
Employees Worked With
Richard McQuatters - service advisor
March 19, 2025
I want to preface this review by saying I had originally left a 5 star review when I purchased a 2024 Atlas in March 2024. I loved the dealership at the time, and Gavin (our sales guy) was great. However, m left a 5 star review when I purchased a 2024 Atlas in March 2024. I loved the dealership at the time, and Gavin (our sales guy) was great. However, my Atlas is clearly a lemon which we have demonstrated time and time again, as it’s been in the shop multiple times since it was purchased for various issues- the infotainment system had glitches and would crash (twice for this), and engine cover issue, the well-known braking issue, an oil leak, and most concerningly, twice for electrical issues, including my passenger side door popping open spontaneously while I’m driving at high rates of speed. The dealership has lied multiple times since it has been at the shop for the door opening, including telling us that there was a German engineer coming to look at it on Monday, March 10, which has never happened. The general manager Raad even came to us in person at the dealership and told us that he had found out the engineer would be there Monday, which clearly did not happen. Today, we were told that the engineer would not come unless they could replicate the door opening spontaneously. Clearly, what Raad stated was untruthful. He has been giving us the run around and avoiding us now. My car has been in the shop a month with no resolution in sight. Raad offered to pay off the car but refused to honor the fact that we had traded in a fully paid off car for the death trap of an Atlas that we purchased. We simply asked to be reimbursed for the paid off car so that we could purchase something else, which seems totally reasonable as we should not have to be car shopping less than a year later for a car with less than 17,000 miles on it. I would never recommend someone use this dealership now that we have been treated this way. In addition, during many discussions with multiple VW employees at the dealership and in their service department, they have revealed that their personal VWs have a multitude of issues as well. The dealership has provided me with a loaner car, which is greatly appreciated. However, the loaner is another Atlas and it has issues as well- blinkers spontaneously turning on and off, infotainment crashes, and of course the horrible brakes. An Atlas is supposed to be a boring mom-mobile… nothing boring about one of your children perhaps falling out due to a faulty door opening at a high rate of speed due to the dealership’s and corporation’s negligence. Moms, if you’d like to keep your kids safe, skip this dealership and go buy yourself something else instead. More
by jclingan
Employees Worked With
Raad Batayneh, Gavin Walker
March 30, 2024
I walked into the dealership already knowing exactly what I wanted and how much I was willing to spend on a brand new car. I left with exactly what I had in mind! I gotta give a huge shout out to Alanna for I wanted and how much I was willing to spend on a brand new car. I left with exactly what I had in mind! I gotta give a huge shout out to Alanna for making it happen. Seriously, she made this whole car-buying experience the absolute best for me. Thank you, Alanna! You're the best! #TeamVolkswagen More
by Kiki Beatty
Employees Worked With
Alanna Carter, Nick Lipinski
