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Family Hyundai

Tinley Park, IL

4.4
8,918 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,920 reviews

March 12, 2021

It was time for my 15000 mile check up. I had some concerns. The service person answered each question and I was pleased with the service. More

by denise5610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Mar 12, 2021 -

Family Hyundai responded

It has been a pleasure serving you, Denise! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 12, 2021

Having been a member of the Hyundai since 2010 and on my second Tucson, I know that the service department is exceptional. Being a single Mom and grandmother, I feel secure with their abilities and feel SAF More

by PAUKSTIS421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 13, 2021 -

Family Hyundai responded

Thank you for your review, we truly appreciate this wonderful feedback! We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 12, 2021

Thank you Ricki! great service ! He went about and beyond He was very respectful and polite Will continue to deal with then in the future More

by ULILONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Ricky and the team were able to help, and we hope to see you again!

March 12, 2021

I was referred to Larry and could not have asked for a better experience. This was my first NEW car purchase and Larry made it easy, comfortable, and seamless. He was patient with my questions and appli More

by nicosmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Family Hyundai responded

Thank you for your feedback on your recent visit to Family Hyundai. We're glad to hear that Larry was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Hyundai!

March 12, 2021

No problem, all goodExcellent service Took me home and No problem, all good Excellent service Took me home and I was taken back to the dealer Excellent time to do the work on the car All More

by DOGFISH.JV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Mar 13, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that you found your experience with our service team to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

March 12, 2021

Tire told small hole pierced sidewall need new tire okay arrived no hole in sidewall hole too big to fix Small hole to big hole scam More

by MARKGIERMAN
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Mar 30, 2021 -

Family Hyundai responded

Mark, we are sorry that you didn't have a completely satisfying visit. We value all customer feedback as it allows us to learn and make improvements. Please don't hesitate to reach out to us directly if you would like to discuss your experience in more detail. We would appreciate the opportunity to address your concerns.

March 11, 2021

Family Hyundai takes alot longer then other dealerships I've been to. Everytime I come work a appointment it feels like I made a appointment for no reason. And something is always broken while I'm visiting More

by Mi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Family Hyundai responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

March 11, 2021

Terrible. Rather go to a 0 credit needed and get 30% APR in a used car lot than to deal with these disrespectful people again. More

by Dissatisfied GDI costumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici
Mar 11, 2021 -

Family Hyundai responded

GDI, Can you please call me at 708-444-7100. This is a very confusing review. We would like to help you out as much as we can, but we need to know more about your situation. Thank you in advance, Jason Lechowicz.

March 11, 2021

Mike majors took very good care of me answered all my concerns kept me updated in the future I wii call him if I have any problems More

by KITTERMAN55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Mike. We're glad to hear we delivered such a great experience!

March 11, 2021

As a WOMAN, my suggestion to you is don't deal with this car dealer. I recently brought my car in for an oil change and had a follow up appointment to fix a scratch (for which I paid a warranty for) and wh More

by Heather B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Family Hyundai responded

Heather, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

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