Fairway Chevrolet Buick GMC

The worst Service center and customer experience ever! I leased a 2016 Yukon Denali it has had problems within three months of leaving the lot. The dealership is horrible and customer service is even worse I leased a 2016 Yukon Denali it has had problems within three months of leaving the lot. The dealership is horrible and customer service is even worse. I have been a loyal GM customer for years this is the third Yukon Denali I have owned the second from this dealership. I have had this car in the shop the first time it took 25 days to get back the payment is 853 a month now its back in the chop More

So disappointed and embarrassed 'm still dealing with Fairway at this moment and really unsure how I feel about this whole situation. I went in last Thursday with the hopes of tradin 'm still dealing with Fairway at this moment and really unsure how I feel about this whole situation. I went in last Thursday with the hopes of trading my old car in for another used car. When I told Damian (salesperson) that I was upside down in my current loan he recommended a new car to take the negative equity. At that moment I got a little excited. What better than a car? A new car!!! So we did all the paperwork and we made a deal. Also, I have to remind you this is during the day when banks are open. Also, they were not busy so there's no reason for them to not take all the steps. After Damian went back and forth to the manager we can to an agreement and the car was "sold". I later met with the finance department, got my contract written up, and I was out the door. Advised at the time everything was done. The next day I get a call saying they need a document from my student loan company stating that I'm not paying any loans right now since I'm in school. Okay, fine! I sent it over and was told my Damian everything was fine and I shouldn't worry. I was going to be all taken care of. So now I'm out showing everyone my car and praising how excited I am and how great Fairway is. Well then on Monday I get another call saying that I need a co-signer. Apparently, my credit is fine the bank is just worried about my student loans. So now I'm sitting her waiting to hear back. I was once again told my Damian that everything is fine and our finance department is making sure everything is fine. So don't worry. At this point I have now been crying all day because I'm so disappointed with how I am being treated. I have been showing off my new car and now I have to tell everyone my financing has fallen through. This is basically the worst thing that could happen. I am just so disappointed. I really wish I would have read more reviews before I ever stepped foot in this place. Since I have worked with different law offices in the past I am now going to speak with one of them about what has happened and my rights seeing as how I have a contract that they should have to adhere to. This is bad business and shouldn't be done to any person. I am going to have to agree with most of these reviews. PLEASE I BEG YOU RUN FOR THE HILLS. I am still going to try and work things out with them, but I really have little faith. So to make sure you don't have to deal with this stay away. Because apparently having something in writing doesn't mean very much to them. Please don't take the chance of ending up like me and having to deal with this unneeded stress. More

When you need a refund they don't answer their phones. Bought my Chevy in April 2016, made first payment in june, they paid less payoff balance from our contract and owe us 400 from our trade in. We paid C Bought my Chevy in April 2016, made first payment in june, they paid less payoff balance from our contract and owe us 400 from our trade in. We paid Chevy 1000 down and they cashed that check but can't seem to pay us our over payment of 400. They don't answer their phones when we call. We were told they would call us when they got the title to our old car to cut us a check. It is now June 22 and we bought the Chevy on April 21,2016. More

Deceitful and poor business practices This is by far the worst dealership we've ever dealt with. We live out of state and found a vehicle at this dealership that we'd been searching for. This is by far the worst dealership we've ever dealt with. We live out of state and found a vehicle at this dealership that we'd been searching for. After days of negotiating, the salesman called us and we settled on a deal. The salesman's exact words were, "sold." We then spoke with the Finance Department who took information to work up the Purchase Agreement. In the meantime we had purchased flights and a hotel so that we could come pick up the vehicle. A few hours later the salesman called back and said they couldn't sell us the vehicle for that price anymore. That was the last we heard from him until today when my fiance called him for an explanation and he hung up on my fiance. I emailed the General Manager Peter Reele, and Peter's response was, "I apologize we could not come to a deal, but Out of State deals with no tax are subject to approval by upper management. After reviewing the deal, we decided your deal did not fit our business plan." So the business couldn't have been upfront with us about their "business plan?" Both the salesman and the finance department knew we were making travel arrangements yet said nothing to us. This dealership made an agreement with us and broke it. This is poor business practice. I would caution anyone wanting to do business with this dealership. They lied to us and caused us financial loss. And did absolutely nothing to resolve the situation. More

Beware of the Finance Dept! The process of purchasing a vehicle went smooth until the Finance Dept stepped in. I was hit with such an outrageous Interest Rate that having to obt The process of purchasing a vehicle went smooth until the Finance Dept stepped in. I was hit with such an outrageous Interest Rate that having to obtain an Attorney and threaten a Million Dollar Law Suit was when Fairway renegotiated the contract. Definitely would not recommend this Dealership for a purchase!! More

Steven mcnames After 15 years of buying from them I will never return I bought a 2007 Pontiac when I test drove it around the block I told the sales man the car rode After 15 years of buying from them I will never return I bought a 2007 Pontiac when I test drove it around the block I told the sales man the car rode like it had cement tires he said well you pay to get them balanced and will throw in a Warrenty at cost the Warrenty wasent worth crap and they did this very fast in a hurry to go home tires are 7+ years old and no good they would not do a thing about them the headlights didn't work then it started heating up NO Coolant in tank!!! They would not even fill it! The used car mgr was rude to say the least I also bought a 07;GMC envoy low miles its been in the shop 3 timed for steering issues they replaced the column the steering rack after 900 miles its bad again they will go all out to sell you a car but after the deal is done they don't want to see you back Terrible customer service after the sale I cancelled the bad Warrenty and bought a good one for the same price that covers the whole car they have lost my business and my family but they don't care More

I arrived at fairway chevrolet at 7:00A.M. my scheduled appointment time. I asked to speak with the tech that would be working on my truck and the service manager, very rudely informed me that I was not al appointment time. I asked to speak with the tech that would be working on my truck and the service manager, very rudely informed me that I was not allowed to speak with the tech/mech, and that there would not be a tech/mech available to look at my truck until after 8:00A.M. even possibly two or three hours later then my schedued appointment time. Why bother making a 7:00A.M. appointment when no one is there till 8;00A.M. The main problem was that the service writer did not have the correct or complete information about what was wrong with my truck,nor could he understand the issue I was having, therfore the need for me to speak directly with the tech/mech that would be looking at my truck. The servive manager," Martin Gonzalez," answer to this problem was ,"Oh they'll figure it out." It is alot harder and more expencive to try and figure out what is wrong when the tech/mech doesn't even know where to start. After being sprayed with diesel from head to toe ,in my face, in my mouth, and eyes by a truck that I bought from Fairway I was understandable upset. Well Mr. Gonzalez confused being upset with accusing me of being rude, and told me to leave and that he would not fix my truck. After calling GM I found out some very disturbing information. Since each dealership is independently owned they can refuse to work on a vehicle that you have purchased from them. This is a tremendous burden on the consumer to then search for a dealer that will work/service your vehicle. Imangine if you live in a small town with only one dealership and that dealership refused to service your vehicle, you would be forced to drive serveral miles/ hours ,possible even another state to get your vehicle repaired or serviced. This practice does not seem unjust to the consumer,. I have bought several vehiles from Fairway Chevrolet, and they didn't turn me away then, so guess if you are not buying a new car they don't stand behind what they sell , and even more disturbing is they don't have to. Bottom line is the customer service I recieved from Fairway Chevrolet, and by the service manager, Martin Gonzalez was horrible , and to rate it as very poor is an understatement. Please be aware. More

WARNING: Fairway Chevrolet loves to charge a $600 concierge fee, and they will probably not ask you point-blank whether you want to pay it, and they will probably not provide a list of what the fee e concierge fee, and they will probably not ask you point-blank whether you want to pay it, and they will probably not provide a list of what the fee entails. I understand that I should have been more careful before signing, but here is how they snuck it on me: After first trying to charge $2000 above the sticker price, the salesman finally “leveled” with me and went down to the correct price. At one point, he wrote down a total amount, which included financing. He kept bringing up this “concierge service” but did NOT give me a list of what it would involve. I asked about it several times, and he just answered “It’s included. I'm including it for you.” Of course, by the time I signed the contract, it was late at night and the finance guy rushed me through it. The next morning, I looked through everything, and, lo and behold, I was charged a BS concierge fee of $600. I had bought my last three vehicles through CarMax, so I was not used to such dishonesty. I called Fairway and learned that the salesman had pulled a slick one and meant that the fee would be included in the TOTAL that he had written down. I spoke to a Manager named Brett and asked if we could redo the contract without the fee, especially since I was never provided a list or explanation of it. He said no, reminded me that I signed my name to it, and declared that they need to charge this fee in order to make money off of their sales. So, I said the only thing left to say “Congratulations, sir. You got me.” After that scummy move, I will never buy from this place again. I later went in person to ask for an explanation of this fee that I was conned into, and the list is an absolute joke. I would never have agreed to pay $600 for it. More