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Executive Kia - Service Center

Wallingford, CT

4.7
1,300 Reviews
Call Service Center (203) 949-7480

1,300 Reviews of Executive Kia - Service Center

Sort by
October 05, 2023

Service is efficient and on time. Staff is pleasant, status texts are awesome and helpful. More

by ozzydog13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2023 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

October 04, 2023

Very helpful, knowledgeable staff at Kia of Wallingford. I would definitely recommend them for both your purchase and service needs More

by nurseow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia, we look forward to having you as a valued customer for many years to come! Carl Maratta Service Manager

October 02, 2023

Awsome service. Really nice staff. Highly recommend for anyone who needs service done on their car More

by danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Barschow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Executive Kia responded

Danielle, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

October 01, 2023

I’ve had my 2010 SOUL serviced by Executive KIA since it was purchased by our family. As of today, they’re the only ones who take care of it. Executive KIA’s Service Dept is, in my opinion, FANTASTIC! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Report | Print
Oct 02, 2023 -

Executive Kia responded

Les, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

September 29, 2023

Good to the point very helpful knowledge of what’s going on and can relate to the customer More

by Davidwillis652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Report | Print
Sep 29, 2023 -

Executive Kia responded

It's great to hear that we were able to help you out, David. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

September 26, 2023

Completed repairs and service in a friendly and efficient manner. Provided status updates throughout visit. More

by JJSTELLATO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Report | Print
Sep 27, 2023 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

September 23, 2023

I went for the antitheft update. Without my permission, or even consulting me, they put it on a lift so they could try to sell me something. They recommended wiper blades that I'd re More

by AlwaysFearOfReprisal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Marino
Report | Print
Sep 27, 2023 -

Executive Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carl Maratta Service Manager

September 21, 2023

Pleasant staff, always very friendly. Very knowledgeable and you never have to wait very long for your car to be serviced. As a very busy mom I appreciate that. More

by rmvncs95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gogliettino IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge D Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Trindade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Barschow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ortiz, Adam Marino
Report | Print
Sep 22, 2023 -

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

September 20, 2023

They were very friendly. And knowledgeable answered all our questions. Went over all options in the car. Help us set up our phones to connect to the car. More

by DAVIDDAIGLE88
Recommend Dealer
Yes
Employees Worked With
Carlos Trindade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ortiz, Adam Marino
Report | Print
Sep 22, 2023 -

Executive Kia responded

It's great to hear that you had such a positive experience, David. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

September 18, 2023

My service was quick and efficient. Sent a video with explanation as well. All my questions were answered More

by Jladrigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

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