Euro Motorcars Germantown

Upon my arrival at the service department each person I interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowled interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowledgeable as well. It is not often you leave the service department at a dealership with a "warm and fuzzy" feeling of not being ripped off, but I did during my recent visit! More

I bought a used car from this dealer, and have always had it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are d it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are doing to your car (particularly when you really don't know much about mechanics), Ted was thorough, concise and completely non-patronizing. More

I was toying with the idea of buying a convertible, but had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and wa had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and was immediately greeted by Larry Stringfield who is one of their sales representatives. I immediately fell in love with the E350 convertible, but since I was not initially considering a Mercedes, I had a ton of questions. Larry took an extended period of time on two separate occasions to patiently answer my questions and made sure that I understood all of my options. Without my realizing it, he even stayed over an hour past closing time on my first night there. Despite the extended time he spent with me, he never pressured me or tried to move in to "close the deal". He was extremely knowledgable about the car and simply continued to serve me until I was able to come to a decision that I was comfortable with (and still am!). I have now had the car for close to three weeks and Larry has already called to check in with me a couple of times - not to sell me anything else, but simply to make sure that my total car buying experience (even after the sale was done) was exceptional - which it was. I test driving many different makes and models of cars over the last month, I have met many friendly and helpful sales people, but Larry and Euro Motorcars stand head and shoulders above the rest. More

Let me first say that buying a Mercedes was the furthest thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. I’m now a proud owner of a Mercedes-Benz. Where do I start? Probably with Abdul himself – never in my car buying experience have I ever found a more informed professional; he knew absolutely everything there was to know about my car. He respected the fiscal boundaries I set and at no time did I ever feel pressure to “close the deal” or that he wanted “make the sale” – he was genuinely committed to finding just the right vehicle for me on my terms, something that I’ve NEVER experienced in the past. I had complete confidence in Abdul and told my husband that if the car I wanted within my parameters existed, he would find it for me…period. And he did. I made the drive during rush hour a few times out to Germantown and would do it again without blinking an eye. That’s how impressed I am with the overall level of professionalism at EuroMotorcars. It was, and as I enjoy my Mercedes, continues to be, worth the trip! More

The service managers at Euro Motorcars Germantown are first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken c first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken care of. I've purchased two cars through this dealership, and have only used the dealer's service. I appreciate their flexibility in scheduling, love the free loaner Mercedes (no need for shuttles, or my wife having to pick me up and drop me off), and appreciate the way they stand by their brand. More

My overall experience for the last several years at Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product li Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product line, quality work performed and is customer focused). More

Fred Gordon is the best. I called him after 3months and he still remembered me. For your info, Fred is not a pushy salesman; you are in good hands with Fred truth me. Looking for professionalism and s he still remembered me. For your info, Fred is not a pushy salesman; you are in good hands with Fred truth me. Looking for professionalism and superb service, Try Fred Gordon at Euromotors, Germantown. I am not saying that other salemen are not good, just try Fred and see for yourself. He is a born saleman; the best of the best. Fred Gordon, May the "Bread of Heaven" continue to feed you till you want no more. I appreciate you. HIGH FIVE for you Fred. Thank you so much for all your help! Jim Tareen, the sale's manager and Nash Smith made my purchase a piece of cake. If you are looking for a pushy saleman find someone else... I got a very good deal for my C300...thank you very much!!! More

I recently purchased my second car from Euromotorcars Germantown and Ramesh. A good portion of the reason I came back a second time was because of the outstanding service I have received from both Ramesh Germantown and Ramesh. A good portion of the reason I came back a second time was because of the outstanding service I have received from both Ramesh in Sales and Ted in Service. I absolutely hate the process of buying cars and have always left it to my husband. There is no other dealership I would have gone to and felt comfortable buying a car on my own. But because of the relationship I've developed I had no problem buying this without assistance. I knew that I would not be taken advantage of because I was a woman. I so enjoy my dealings with Ramesh and Ted because in addition to providing great customer service they also always treat me with respect and don't presume they should only talk to my husband about matters dealing with my car. As a side note I also LOVE my new car but truly the main reason I came back was because of these two guys and how great they are at what they do. Thanks so much for restoring my faith in car dealerships! More

It was a great pleasure to work with Fred Gordon in purchasing a new car for my wife and leasing another one for me. He was very friendly and very knowledgeable. He explained in great detail the cars purchasing a new car for my wife and leasing another one for me. He was very friendly and very knowledgeable. He explained in great detail the cars we were interested in and showed us several options. My wife and I had a great time during this process. Thanks very much Fred. More

Even though there is a Mercedes Benz dealer closer to where I live (Virginia), I was very impressed with the excellent customer service I received when I purchased my previous Mercedes Benz two years ago where I live (Virginia), I was very impressed with the excellent customer service I received when I purchased my previous Mercedes Benz two years ago; therefore, I decided to go back again to EuroMotorcars in Germantown, MD. As soon as you walk in the door you feel welcome and they are willing to do the best to please the customer. My salesperson was very interested to know what exactly I wanted and I got it, they are very professional and offer outstanding service. The best dealer I have ever visited and I have to many. More