Euro Motorcars Germantown

Mr. Gordon kept us informed on the status of our new car from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends. We have purchased four Mercede from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends. We have purchased four Mercedes and other cars over the years traveling the country during our military days and we never received the level of service and the appreciation that we received from Mr. Gordon. We are enjoying our 2013 Mercedes-Benz C350 and will for many years. More

Euromotorcars Germantown sets the bar for all Mercedes Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from them. I "highly recommend " anyone considering a new vehicle to visit, look, and experience what we have throughout the years. GREAT DEALERSHIP! More

Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a f checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!! So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/ More

After 3 attempts over at Rockville BMW went horribly wrong, we approached Euro-Motorcars and spoke with Jim. We explained what we were in the market for. We were immediately impressed by his professio wrong, we approached Euro-Motorcars and spoke with Jim. We explained what we were in the market for. We were immediately impressed by his professional demeanor along with his expertise in the product, all refreshing in comparison. They had plenty of brand new stock meticulously kept and plenty of customer parking. As we worked through the deal everything was clearly and fairly explained which was very comforting. Once again Jim made us very happy that we chose Mercedes Benz over the other guys! This fully loaded 2012 C-Class 4Matic Sport Sedan blows away the competition, both in quality and price. Thanks again Jim for saving us from BMW. More

don't bring your car for service. they will break something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or anoth something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or another. More

Purchased a new ML350. No dramatics to reach a fair price here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep. I am a repeat buyer, having purchased a ML350 in ' here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep. I am a repeat buyer, having purchased a ML350 in '05. The dealership has serviced my car since then and will continue to do so with the new one. My service advisor and the maintenance crew have been exceptional! I have recommended this dealership to my friends too. This is how it should be. More

I've purchased two new Smart's from EuroMotorcars/Smart Center Germantown. They have a truly outstanding staff. Sean Sarraf sold me both cars. The first was a new 2010 basic Smart Fortwo Pure and recent Center Germantown. They have a truly outstanding staff. Sean Sarraf sold me both cars. The first was a new 2010 basic Smart Fortwo Pure and recently I purchased a new 2012 Smart Fortwo Passion. Sean is great, he explaned the offers, listened to my needs and worked up a good price. I drove 3-1/2 hours for this dealer. There are no local dealers in my area, but there are a few Smart dealers a bit closer than EuroMotorcars/Smart Center Germantown, yet none were as efficient on working out a deal. The overall experience at the dealership is exceptional. The staff is knowledgeable, calm and happy to help and show you around. Paperwork was quick and they made us feel appreciated for our business. I'm a true car enthusiast. I've had 18 new vehicles in recent years. By far, the best dealership experiences has been at EuroMotorcars in Germantown. Now I just have to convince them to open a Smart Center in North central Pennsylvania! More

Paid attention to what I was looking for in a Mercedes. Great price. Great service. This is the second car I have purchased from Euromotorcars Germantown. Great price. Great service. This is the second car I have purchased from Euromotorcars Germantown. More