Emich KIA

Nancy and Rob were great to work with, personable and knowledgeable and made sure I understood the whole process. knowledgeable and made sure I understood the whole process. More

Matt in service has been outstanding. The communication is excellent. Having a loaner vehicle was a plus since we live 180 miles away. Thank you Emich. The communication is excellent. Having a loaner vehicle was a plus since we live 180 miles away. Thank you Emich. More

The experience was great, but if I come in and let you know I already have AMAZING financing elsewhere. There should be NO NEED for you to attempt to see if you can provide competitive financing. Then to know I already have AMAZING financing elsewhere. There should be NO NEED for you to attempt to see if you can provide competitive financing. Then to only tell me later that you couldn't even come anywhere close to the rate I received for the financing elsewhere! I tried to tell you and you just wasted time trying. More

Still waiting on a refund for a charge for recall work. Been waiting for a call back for over a week not thrilled with communication Been waiting for a call back for over a week not thrilled with communication More

The entire Team was awesome to work with and would highly recommend them if looking for a car recommend them if looking for a car More

Lou and Kevin were very helpful and helped us through the whole car buying experience whole car buying experience More

Alex and crew were great. Car was done 2 days early and looks and drives great! Car was done 2 days early and looks and drives great! More

Not pushy, kind, know their products. Happy with how they communicated through the process. Thanks! Happy with how they communicated through the process. Thanks! More

I did not lease my Sorento from Emich but reserved a spot for a recall notice. I couldn't have been more pleased with my experience. I was greeted by Jennifer who was extremely pleasant and checked me in. I for a recall notice. I couldn't have been more pleased with my experience. I was greeted by Jennifer who was extremely pleasant and checked me in. I was asked if I needed a ride home which I didn't and I left my car. Matt called me early in the afternoon to inform me my car was ready and what they did. When I picked up my car I was again greeted pleasantly and Matt walked me out to my car. What a great experience and I highly recommend this dealership! More

Summary: Emich Kia ignores my messages during the buying process. They never updated any info unless I contacted them. The driver's leather seat was damaged (tear). There was also a side door, bumper damage process. They never updated any info unless I contacted them. The driver's leather seat was damaged (tear). There was also a side door, bumper damage, and permanent damage to the license plate bracket holder . A salesperson, Amber, told me that she will take care of 5” leather damage but it was a lie. This 2022 car also does not have many basic (but very important) accessories and I only got 1 key. In addition, Even though I purchased a $62K vehicle, it is unwashed and it came with a near empty gas tank. They charged me D&H fee even though they did nothing. I even have to register the vehicle myself. I normally do not write reviews but I want to share my nightmare experience with Emich Kia. This is the worst deal I ever had in my whole life. I regret that I purchased a car from this dealership. In my opinion, you should not buy anything from this dealership even a mug. No dealership should treat customers like this. I purchased a used 2022 Mercedes GLE from this dealership. I did not do much negotiation hoping they might do the smooth transaction if I go easy on them. I WAS WRONG. The OTD price is about $62,000 and I put $45,000 down (72.5% of the full payment) and financed the rest of the payment. I am an out of state buyer. The salesperson who helped me was Amber. Here are my problems: 1) Updating Issues - The Buying process was very horrible. This dealership never contacts you and lets you know what is going on. Even after $45K (Over 70%) down payment, your salesperson or their manager will not let you know the status of your purchase unless you contact them first. I had to contact them multiple times (Text/email/Phone) to get the shipper information. My salesperson contacted me 30 minutes before my vehicle arrived at home. YES. 30 MINUTES!! She never contacted me even though I asked her 2 days earlier to notify me when a transporter picked up the vehicle. I HAD TO contact her to find out that information. If I did not call her, she probably did not tell me until it arrived at home. It is so sad that she gets the commission from this sale by working like this. 2) Contacting Issues - Emich Kia simply does not contact you. It takes 2 hours to 4 days to receive a text message from them. I called 4-7 times but no one answered my phone call. I sent many emails and text messages but only their finance manager replied to me back. This was after I made a $45,000 down payment. 3) CAR DAMAGE - I have a copy of their inspection report and their transporter’s inspection report. No report ever mentioned that there is a leather damage. There was a huge leather damage / tear (about 5 inches) in the driver's seat. Amber lied to me that my local Mercedes dealership will fix this damage for free with a warranty. She also told me that I do not have to make an appointment. However, my local Mercedes dealer has no idea about the free leather repair. I kept 100% of our conversations in the form of email or text messages. Now she does not respond to my calls or text messages. In addition, there were other damages on the side and the rear parts of the vehicle. 4) Weird Charges - Why did they charge me D&H fee? Emich did not clean my vehicle. I have to register my own vehicle. However, they charged me a prep fee without working. 5) Missing Accessories - There was no mention of 1 key in the web ad. I only got 1 key (I just lost $300). In order to add one more key I have to spend about $300. Also, Mercedes special wheel bolts ($100-$150) are missing. You must have them when you replace the tire. 6) Empty Gas Tank - I purchased a $62K vehicle, Emich Kia sent me a vehicle with a near empty gas tank. 7) Missing Temporary License Plate and Documents - Emich Kia never does anything right. Their finance manager told me that he sent 2 temporary license plates but I only received one plate and I did not receive other necessary documents. 8) Unwashed Vehicle - They did not even bother to wash my vehicle. It was very dirty not because of the transportation. They simply did not wash the vehicle. Buyer’s guide paper was still taped on the window. Why did they charge me the vehicle prep fee? They did not do anything. 9) Broken License Plate Bracket - A worn out bolt was stuck on the right side of the license plate bracket holder. They covered it with an Emich Kia paper. As a result, the license plate is dangled on the left side of the bracket because you can only install one side. I cannot take out worn out bolt. They did not even bother to fix it. Now they do not answer my calls and text messages. I am now taking my vehicle to a local body shop to check the body damages. Do not trust scammers. More