Elk Grove Toyota - Service Center

Great Customer Service I messed up and didn't set a appointment like I was supposed to for my recent service, instead like a typical customer (I know better as I am in the a I messed up and didn't set a appointment like I was supposed to for my recent service, instead like a typical customer (I know better as I am in the automotive business) I just came in on a Saturday and asked if they could accommodate me? The immediate answer was YES. So I'm checking in and the Advisor tells me that it is their guarantee that the vehicle is done within 6 hours.....no appointment, they are going crazy with the amount of cars already there and they say it is their guarantee.....REALLY!! Customer service like this could put the independent repair facility world out of business, luckily most dealerships aren't as good as this one! GREAT JOB from someone who teaches Advisors how to be great!! More

Everything went fine, except a little confusion at checkout The service was what I asked for. I had a question about synthetic oil for my car that was answered satisfactorily, but I still think I will do some The service was what I asked for. I had a question about synthetic oil for my car that was answered satisfactorily, but I still think I will do some research on my own. At check out, I went to the desk, then was referred back to the service department, my adviser was busy, so another adviser walk my BACK across the breezeway to the desk and I was checked out. I experienced a little bit of an unnecessary wait, until the other adviser jumped in. More

Excellent Service - Toyota Going in Right Direction Came in for my semi-annual maintenance service via an extended maintenance agreement. There were 3 technicians that helped out. The first one, Bill, Came in for my semi-annual maintenance service via an extended maintenance agreement. There were 3 technicians that helped out. The first one, Bill, helped check the tire treads, the second one (didn't catch his name) started the paperwork and the third one, Daniel, was the main technician that processed the service. He was very nice, professional and explained everything that was to be done and explained afterward the result of the inspection and what had been completed. He was conscientious and called/texted to let me know when the car was done and also helped me make the next appointment. He also walked me over to where the car was parked which was a nice gesture. More

Fast service Had an oil change, no appt. Dwayne told me that it will take an hr and half. Suprised, not even an hr the job was done! Way better service compared to Had an oil change, no appt. Dwayne told me that it will take an hr and half. Suprised, not even an hr the job was done! Way better service compared to Lexus in Sacramento. See you guys in 6 months! More

Excellent Service Department I wanted to say thank you to Victor Reynoso and Jeannette for the excellent service you provided today. Your attention to detail doesn't go unnoticed I wanted to say thank you to Victor Reynoso and Jeannette for the excellent service you provided today. Your attention to detail doesn't go unnoticed and is much appreciated. More

Frantastic and Fast Service! I didn't have an appointment but waited at Service at 6:30 AM. They were able to get my brake repair job taken care of in a reasonable time. I was t I didn't have an appointment but waited at Service at 6:30 AM. They were able to get my brake repair job taken care of in a reasonable time. I was traveling the next day to Tahoe on curvy and hilly roads, and did not want to risk brake failure on my trip. More

Great Service Nick is helpful, honest, reliable, and a great problem solver. He knows how to treat a customer very well. Jose Garcia is a honest and reliable per Nick is helpful, honest, reliable, and a great problem solver. He knows how to treat a customer very well. Jose Garcia is a honest and reliable person. He makes sure to give you a call when your car is done after servicing. More

excellent will recommend Daniel to my freinds and family brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explaine brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explained what needed to be down and how long the service would take . I will ask for Daniel everytime I come in for a service now . Great job! More

Terrible and will tell everyone about how horrible it was They scratched my car a d then refused to do anything about it. Terrible service and it's now time to involve the media to get them to fix my scratch They scratched my car a d then refused to do anything about it. Terrible service and it's now time to involve the media to get them to fix my scratch they caused. More

POSITIVE AND EFFICIENT SERVICE I have a 2002 Toyota deuce coupe. After taking advantage of an oil change discount coupon I had seen in one of Elk Grove Toyota's monthly email ads, I I have a 2002 Toyota deuce coupe. After taking advantage of an oil change discount coupon I had seen in one of Elk Grove Toyota's monthly email ads, I received notification that I had 3 additional issues regarding my auto that I should address. They gave me an "express" appointment when I called. One of the issues involved replacing my 2 rear wheels. When I questioned why this was recommended, the advisor, Alvin Kumar, showed me the cracks in the tires. I couldn't see them. He took a cell photo which clearly showed the problem. He gave me an estimate of the cost. The final bill was 10 % less. The service experience was positive and efficient and included a van drive to and back from my home for the 3 hour period it took to perform the services. . More