Elk Grove Toyota

Romy Cruz was a very friendly and helpful sales person. He followed up with us without being pushy . Just letting us know he was available to us if we needed any further help or information in our car purc He followed up with us without being pushy . Just letting us know he was available to us if we needed any further help or information in our car purchase decision. He was direct with us and knowledgeable about the car and toyota sales. Steve Moroz, as the sales manager , was also very helpful. willing to talk to my husband on the phone, as we live far away, and give him as much information as we needed. He was very direct in his pricing , which we appreciated. The show room is well arranged and very clean. The sales people waiting for new customers were very polite and not too aggressive. I would recommend Elk Grove Toyota. More

Friendly and thorough. Everything was explained with respect to the deal.After purchase, an employee went over the car's operations for us and helped with the bluetooth operation.The price was fair and respect to the deal.After purchase, an employee went over the car's operations for us and helped with the bluetooth operation.The price was fair and there was no high pressure. I would go back at any time. More

Romy Cruz was the perfect salesperson for us. He greeted up promptly and with a smile, asked us all the right question about what we were looking for. He answered all our questions and was very knowledgeabl up promptly and with a smile, asked us all the right question about what we were looking for. He answered all our questions and was very knowledgeable about the car and the process. We would refer our friends and family to him. More

Martin and Kelvin made for a excellent buying expierence. Martin and Kelvin made for a excellent buying expierence. Martin has been especially helpful b/4 and after the sale!! I have had my Tundra serviced Martin and Kelvin made for a excellent buying expierence. Martin has been especially helpful b/4 and after the sale!! I have had my Tundra serviced there 4 some time, primary reason 4 buying there. I consider EG Toyota to be a excellent dealer! and hve told my friends JB More

I did not purchase my Toyota at this dealership, but after my experience yesterday, I wish I had. I was in the Elk Grove area and was having trouble with my blue tooth so I stopped by. At that time I after my experience yesterday, I wish I had. I was in the Elk Grove area and was having trouble with my blue tooth so I stopped by. At that time I met Mr. Brown and he was very helpful to figure out the problem and to correct it. Everyone I interacted with at the dealership was extremely helpful. Thank you! When it is time for my next car purchase, I will definitely be going to Elk Grove Toyota. More

I had a small part missing from the rear bumper of my 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it. The part was about $5.00 and when they found out I didn't live in the immediate area they offered to mail it to me at no charge. I was surprised and pleased with the attention and customer service. Much more than I have received at other dealers. More

Promised items (old license plates) were not provided as agreed upon. Also, promise of callback did not occur with Finance person. Customer service rep, Martin, did make good on what was decided, and I a agreed upon. Also, promise of callback did not occur with Finance person. Customer service rep, Martin, did make good on what was decided, and I appreciate that. Now there was an issue with getting my new plates (DMV error?). I'm not sure if I would have had a detailed status on this, had Martin not called and asked for this survey. I know this dealership is trying to provide a great level of service. I may be expecting too much. More

We own two Toyota hybrids and have had all our services at this dealership. They are always professional and knowledgeable of what is needed and advise if anything preventative can be done in the future. at this dealership. They are always professional and knowledgeable of what is needed and advise if anything preventative can be done in the future. We feel very secure driving our cars knowing they have been well maintained. Thank you Toyota! More

I bought my 2008 Tacoma from this dealership and I have only been to one other dealership for service. The other dealership paled in comparison. If you have high expectations and you desire A+ service, t only been to one other dealership for service. The other dealership paled in comparison. If you have high expectations and you desire A+ service, this dealership is value priced and will always go above and beyond to ensure you are 100% happy. Martin Brown has been personally responsible for helping me a few times to make sure my truck was serviced beyond my expectations. His attention to detail and level of care is not only impressive, you won't find it anywhere else. If you are ever in need of something more as a customer, request Martin...he will take care of you. I'm not only a happy customer, I won't buy or service another Toyota anywhere else. I live in Stockton and I don't mind the drive...it's worth it to do business with Elk Grove Toyota. Sincerely, Joe Long, President Balanced More

I was very happy with the customer service. Even though we went in late at night and it was extreamly cold outside, the salesman still came out to show us the cars we were looking at (this did not happen a we went in late at night and it was extreamly cold outside, the salesman still came out to show us the cars we were looking at (this did not happen at the Nissan dealer next door were I sat for 20 min without anyone even saying high so I left). Went in originally to just compair cars and decided to run the numbers. I explained it was late and I didnt want to spend alot of time going back and forth. They agreed and we were able to make a deal very fast once the sales manager Jim got involved. Overall one of the best car buying experinces I have had. More