Elder Ford of Tampa

Very comfortable Erica was very help and the accommodations allowed me to work on my computer while I waited for my car. Everyone was extremely friendly and accommod Erica was very help and the accommodations allowed me to work on my computer while I waited for my car. Everyone was extremely friendly and accommodating. More

Great experience! Caroline was great, she worked with us and her boss to find the most awesome car for our needs. We are completely happy with our choice and experience Caroline was great, she worked with us and her boss to find the most awesome car for our needs. We are completely happy with our choice and experience with Elder Ford of Tampa. More

Great experience Erica and the service people did a great job. I will service my car from now on only at Elders Ford. Also would recommend your service to my neighbo Erica and the service people did a great job. I will service my car from now on only at Elders Ford. Also would recommend your service to my neighbor. More

Elder Ford is UNRESPONSIVE to customer service issues My recent oil change and tire rotation was, by far, the slowest turnaround I have ever experienced at Elder Ford or anywhere else, for that matter. M My recent oil change and tire rotation was, by far, the slowest turnaround I have ever experienced at Elder Ford or anywhere else, for that matter. Mr. Fuchs, my service writer, was very friendly and courteous and gets the sole star from my review. However, the service writer does not schedule or prioritize the mechanics' work. I made an appointment for a simple oil change and tire rotation and waited for over two and a half hours for the work to be completed. I arrived five minutes before my service appointment and waited 15 minutes for a service writer to start my paperwork. For a service appointment scheduled for 1:30 PM, I finally got my truck back at 4 PM. I was told that a dozen unscheduled vehicles showed up for oil changes which was why it took so long for my service to be completed. My problem with that is that my vehicle should have been given priority because of my scheduled appointment. Why should drive-up business pre-empt my scheduled appointment? In contrast, this morning I had an appointment at Quest Diagnostics for some lab work. When I showed up at the appointed time, half of the waiting room was already filled with walk-in customers. Because I had an appointment, they took me within two minutes of my sign-in. The nurse explained that walk-ins must wait for any scheduled appointments to be satisfied before they are helped. My, isn't that a novel concept?! Perhaps Elder Ford should review their service policy of last-in, first-out pre-emption of pre-scheduled service appointments. Before leaving this negative review, I sent an email to Elder Ford and left three voice messages on three different days to the Service Manager in an attempt to resolve my concerns. I still have not heard from him or anyone else from Elder Ford. Understand that I bought a $75,000, 2017 Ford F-250 Lariat from Elder Ford and have had every scheduled service performed by them. Apparently, that loyalty is rewarded with poor customer service and non-responsiveness to my repeated attempts to resolve this issue without the need for this negative review. The only voice I have left is to take my business elsewhere because they apparently don't care about retaining loyal customers and are unconcerned that I will be sharing my negative service experience with all my friends and family. It must be nice to be so successful that you can ignore your customer base. As for me, I am done with Elder Ford, both in sales and service. More

Awesome friendly and right on service Robo was amazing. He listened to what I was looking for and did not stear me to something else. He worked so hard to get me what I was looking for for Robo was amazing. He listened to what I was looking for and did not stear me to something else. He worked so hard to get me what I was looking for for the payment I could afford. He was so friendly and helpful. We can not wait to come back and get another car from him in the future. My parents will be looking for a car soon and they will definitely be going to Robo! More

Always a great experience. Came in on a busy Saturday morning with no appointment. The Jason Fuchs and the entire staff did a great job getting me and everybody else in and out Came in on a busy Saturday morning with no appointment. The Jason Fuchs and the entire staff did a great job getting me and everybody else in and out as quickly as possible. When my car was ready, thehe porter saw me outside waiting for him to pull my car out front and asked my permission to give him a little more time to wash my car. Awesome Service. More

Body work Body shop was good. Needed to get something fixed from when I bought the vehicles bad they were good. Took a little bit of time but the quality was go Body shop was good. Needed to get something fixed from when I bought the vehicles bad they were good. Took a little bit of time but the quality was good More

Always great service at Elder Ford Johany Treapalacious always keeps me informed of what is being done and he has top notch customer service! He is a great asset to the Elder Ford serv Johany Treapalacious always keeps me informed of what is being done and he has top notch customer service! He is a great asset to the Elder Ford service dept team. More

so grateful for the people at Elder Ford So grateful for my third car buying experience at this dealership. They worked so hard to get me the best price, the best financing. They went above a So grateful for my third car buying experience at this dealership. They worked so hard to get me the best price, the best financing. They went above and beyond. And I’m so very grateful. they have my business for life. More

Awesome customer service The people at elder ford were amazing. We came in looking for a car didn’t have such hot credit and they got us in an car and out the door. We were in The people at elder ford were amazing. We came in looking for a car didn’t have such hot credit and they got us in an car and out the door. We were in and out in 3 hours. Our sales rep Kevin was amazing and the sales manager John t was awesome as well. Thank you so much for a pain free car buying experience. Highly recommend this place More