El Dorado Mazda

Stay away from here (El Dorado Mazda)In both sides Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/20 Stay away from here (El Dorado Mazda) In both sides sales and service they say something but do something else. Just took my 2020 Mazda 6 (12/16/2021) for service they were supposed to rotate my tires and they did NOT, then you wonder what else they did NOT do. Back on December 2019 when I got the car I was told they would get me free maintenance plan, guess what I ended up paying for that, well stupid me for sure I like Mazda but for sure I will pick different dealership next time More

Bait and switch. Was going in to buy a car today at 11:00AM on a price we settled on earlier. Called at 10:45AM to check availabilitily and the salesman said he had it out for me. He called me two min 11:00AM on a price we settled on earlier. Called at 10:45AM to check availabilitily and the salesman said he had it out for me. He called me two minutes later to say it was under contract but we have similar vehicles but only AWD. This salesman got me there under false pretenses once before but never again. Wayne, don’t do this, its bad for business because I wont be back. More

I walked the lot for maybe 5 minutes. Nobody approached me to help me, so I left to find another Mazda dealer. I had my checkbook in hand, I was ready to do the deal. me to help me, so I left to find another Mazda dealer. I had my checkbook in hand, I was ready to do the deal. More

Service Department is ineffective on intermittent key FOB issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhi issues, even with several videos. I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhill when I started having problems with the key FOBs failing intermittently. After a few delays in getting back to me, they came and got my vehicle and left me a loaner CX-5. They changed the batteries on the key FOBs and brought it back. If that had solved the problem, I would have been happy. Within about a week, the key FOB was failing again. Messages like key FOB not found, battery low, or similar messages. Keyless entry also started to fail. After several e-mails and videos, after first suggesting I take it to another dealer, they agreed to take it back in. This time they brought me a CX-30 rather than a CX-5, a pretty small vehicle for anyone 6' or taller. They kept my vehicle for 17 days but never replaced anything. They said they could not reproduce the problem even though I sent them several videos of the failures. Wanting to give them the benefit of the doubt, I told them I would wait and see if it failed again. It took a week before it started failing, four times in two days. When I advised them the problems were back and I was going to send them notice under the Lemon Law and Deceptive Trade Practices Act, they told me they were ceasing communications and I should deal with Mazda directly. I gave them almost $29,000 for the CX-5 less than three months ago and this is how they treated me. More

This is a story about Mr. Kamdon Nichols. The sales consultant at El Dorado Mazda. I spent ~10 days negotiating a price, with him, on a new CX-5. After we agreed....and asked him to meet for a test dri consultant at El Dorado Mazda. I spent ~10 days negotiating a price, with him, on a new CX-5. After we agreed....and asked him to meet for a test drive...1) it took him 2 days to reply, and 2) he got back to me with a different, more expensive vehicle. When I asked him what happened to the one we just spent 10 days talking about...he chose to DISAPPEAR. Needless to say he got caught and he had no way replying for his fraud. More

I ignored the reviews and gave this dealership a shot, unfortunatley, they pulled a bait and switch - showing me a new car when I asked to see a specific used car that they had advertised online. After l unfortunatley, they pulled a bait and switch - showing me a new car when I asked to see a specific used car that they had advertised online. After loving the new car (of course) I realized that it wasn’t the car I asked to see. Jairon apologized and took me directly to the car I originally asked to see, proving he knew which car I wanted to see in the first place. The used car was filthy inside and out, and the motor rattled. After rejecting the used car he immediatly asked if I’d consider purchasing new - the whole point of the excercise obviously. Try a dealership that doesn’t play games, and waste your time. More

I first took my wife's Ford Explorer in for an alignment, but it required more than an alignment. Rather than potentially waste time, Shelby was honest and told me that a Ford tech would probably be better s but it required more than an alignment. Rather than potentially waste time, Shelby was honest and told me that a Ford tech would probably be better suited for the job, and didn't charge me for the service! I took my other car in the next week for an oil change & rotation, and they delivered exemplary service yet again. In & out in no time, plus was able to use a website coupon. They also added a video review from the technician that showed me exactly how my tires & undercarriage were looking. I was able to watch it from the waiting room on my phone, and it was a great way to show me the status of my car. As an added bonus, I showed Shelby that part of my door panel had somehow become detached, and they easily fixed it while doing the oil change — and I don't believe they charged me for it either. I've bought 2 cars from Eldorado Mazda, and will continue to have all my service done there. More

I recently had a bad case of "new car fever". My husband and I happily owned 3 Mazda's in our lifetime. After 10 years in a Honda Odyssey, I was ready for something less of a "mommy mover". I wanted a small and I happily owned 3 Mazda's in our lifetime. After 10 years in a Honda Odyssey, I was ready for something less of a "mommy mover". I wanted a smaller SUV that's both fun to drive and reasonable on gas. The CX-5 was a perfect fit for our family. I contacted the dealership through their website and luckily we were matched with Stephen Kilpatrick in sales. Working with him made this purchase one of the easiest and nonstressful car buying experiences we've had. Not only did he respect our time he kept his word and made sure there was absolutely ZERO surprises during the entire deal. Mr. Kilpatrick has been selling Mazda's for many years and knows how to treat a customer fairly and with respect. Unlike many salesman we've dealt with in the past he was very easy going. I came in without my husband the day before we actually purchased our new Mazda which for many of us ladies can be an intimidating and overwhelming experience. I felt totally comfortable working with him without my husband. I would have no problems recommending Stephen to anyone looking to buy a Mazda. More

Got a new car and incredible service! I originally went in to window-shop some used Mazda 3s, but Darian Cunningham was able to find a NEW Mazda 3 in my price range and it was a no-brainer I originally went in to window-shop some used Mazda 3s, but Darian Cunningham was able to find a NEW Mazda 3 in my price range and it was a no-brainer. Came back later that evening go do paperwork and was out of there in no time. Tommy in Finance literally wrote out all of their warranty programs and add-ons and made it very easy to see which ones were going to be useful and which weren’t. Later, there were some minor maintenance issues and we couldn’t quite agree on who was responsible for it. Mike Domenico helped out here and offered to take care of it, which was incredibly helpful. More

Wowza!!! On a rainy, cold night, I visited an amazing dealership that treated me with kindness, respect, and professionalism! My salesperson, Jonathan Clayton, On a rainy, cold night, I visited an amazing dealership that treated me with kindness, respect, and professionalism! My salesperson, Jonathan Clayton, was not only knowledgeable, but had a way of making me feel relaxed and well taken care of. I would highly recommend using El Dorado Mazda...rain storm or not!!! More