El Dorado Mazda

Deceptive Trade Practice. Low-balled trade-in, saying they couldn't sell it, that it would go to auction (exact name of entity escapes me). Less than two weeks later, it is li Low-balled trade-in, saying they couldn't sell it, that it would go to auction (exact name of entity escapes me). Less than two weeks later, it is listed for sale on their website, 10K more than they gave me. Ouch. Also, pay attention to deceptive practice of adding the amount of an extended warranty that I clearly said I did not want onto the final bill. When I pointed it out, guy was condescending (said, "Toodly Doo" as I was leaving) Not necessary. Play nice and you have a customer for life (and family members also). Not now. Extremely disappointed. Why lie? More

Deceptive online pricing, stalling tactics, and terrible transparency. I am incredibly disappointed with the lack of ethics and transparency at El Dorado Mazda. We were actively trying to purchase a Certifi transparency. I am incredibly disappointed with the lack of ethics and transparency at El Dorado Mazda. We were actively trying to purchase a Certified Pre-Owned 2023 Mazda CX-5 (Premium Plus, AWD) for my 16-year-old daughter. When we expressed explicit interest in the vehicle, the sales team attempted to tack on a mandatory, non-negotiable $2,000 "CPO fee" on top of the advertised internet price. To make matters worse, we discovered the exact same vehicle (same VIN) cross-listed at their sister store, El Dorado Chevrolet, for $1,000 less and without the bogus markup. When we pushed back and asked to test drive it, we were told the car was unavailable because it was in the body shop having dents repaired. We offered to look at it as-is and even offered to put a deposit down to secure it, but our requests were ignored. For nearly two weeks, the sales team ghosted our texts, repeatedly tried to steer us toward more expensive vehicles, and kept pushing back the date the car would be "ready." After being assured the vehicle would finally be available, we walked into the dealership today with our checkbook in hand ready to buy. We were casually informed that the car had actually come out of the body shop days ago and was already sold—despite it still actively being listed as available on their website. Car shopping for a teenager is stressful enough without dealership games. Save yourself the headache, hidden fees, and the runaround, and take your business somewhere that respects your time and honors their pricing. We will be taking our checkbook elsewhere. More

El Dorado Dealership was friendly and helpful in choosing a new car. The purchase was efficient. a new car. The purchase was efficient. More

Good dealer and I had good experience with Sales person Solomon Kim who had positive attitude and helped me during my purchase. Solomon Kim who had positive attitude and helped me during my purchase. More

Solomon and his team did a fantastic job for me. Solomon worked hard to negotiate a good deal on my behalf, and he even personally delivered my vehicle in the evening. He is very pleasant to work Solomon worked hard to negotiate a good deal on my behalf, and he even personally delivered my vehicle in the evening. He is very pleasant to work with. I appreciate the great experience! More

Excellent quality, skilled service by friendly, professional advisor and mechanics; essential for optimal performance and driving confidence. professional advisor and mechanics; essential for optimal performance and driving confidence. More

Great customer service by providing a video on the maintenance done on the vehicle and meet the concern from the clients. maintenance done on the vehicle and meet the concern from the clients. More