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El Cerrito Honda
El Cerrito, CA
524 Reviews
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March 17, 2017
Thumbs up!!!!! Come see Janice Ramirez she is very knowledgable and makes the process so smooth. My Fam & friends has been buying cars from her as well. Come see Janice Ramirez she is very knowledgable and makes the process so smooth. My Fam & friends has been buying cars from her as well. More
by DD
Employees Worked With
Janice Anne "Janne" Ramirez
March 17, 2017
Best sales person I've worked with! I've worked with a lot of different sales people and I use to work in the industry myself so I already know what to expect but this one was different. I've worked with a lot of different sales people and I use to work in the industry myself so I already know what to expect but this one was different. When first walking in I thought I would get treated like every other customer going on to a dealership but not with Janne she came up and introduced herself to me and we just had a conversation about cars. I didn't feel like a customer at that moment it felt more like I was talking to a friend about cars and that is the type of sales person I like. No pressure just knowledge and suggestions. Thank you for making my experience there great and you are a great salesperson More
by NickHRC
Employees Worked With
Janice Anne "Janne" Ramirez
July 07, 2016
This web site has the wrong phone numbers for the dealer The phone numbers on this web site are out of date for Honda of El Cerrito. Please go to the dealer's web site for the new phone numbers. If you call The phone numbers on this web site are out of date for Honda of El Cerrito. Please go to the dealer's web site for the new phone numbers. If you call the numbers on the Dealer Rater site, you will get a message that you must complete a survey before your call will be routed to customer service. The first time I called I was offered a free cruise (for a small fee per person). I tried calling again and got a survey question re: my age and so just hung up. This all seems kind of shady and is really annoying when you just want to get your car fixed. More
by Susan Tamaoki
Employees Worked With
Does not apply
January 13, 2016
Great customer service Since 2011 I got my 2010 Fit...I love this place eveytime I went to visit. Most likely i go back for oil change...and most of time I got Mr. Don Saec Since 2011 I got my 2010 Fit...I love this place eveytime I went to visit. Most likely i go back for oil change...and most of time I got Mr. Don Saechao taking care of me. He's very nice and kind. Also another person their was very nice too even they didn't take care of my case at that time. Always greeting and great service. More
by Angie KC
Employees Worked With
Don Saechao
January 07, 2016
I called the Elcerrito Honda on December 31 TH for Service. I called and requested an appointment for service for my 2015 Honda Pilot. The lady on the phone was nice and kind to give me an appointment and when I called and requested an appointment for service for my 2015 Honda Pilot. The lady on the phone was nice and kind to give me an appointment and when I reached the Honda of El Cerrito service division I talked to service adviser Mr. Don Saechao he was extremely polite, nice, and receptive to accept the vehicle for tier rotation service at 3:30 pm on last day of the year (December 31). I have revived an excellent service, and warm greeting and welcome. More
by Wtraveler15
Employees Worked With
Don Saechao
September 09, 2015
they could done better i went in to to look at 2016 Honda hr-v test drive possible buy is my sister like it it was for her we went in and we wait, wait ,wait,wait finally s i went in to to look at 2016 Honda hr-v test drive possible buy is my sister like it it was for her we went in and we wait, wait ,wait,wait finally some one notes and said can i help you i said yes am looking to test drive the 2016 Honda hr-v he said are you buying it today i said possible and he said well if you are not buying it today we don't have time for the test drive unless you are sure you are buying the car i said what about if she don't like how the car drive then you want here to be stock with $28,000 car loan well we have limited stuff and it is kind hard to take you to test drive then you decide i said OK then we took off. this happen on 09/ 06/15 around 3:00 pm. Do not go there or make sure you call first and the will let you test drive the car. we went to Oakland Honda which is a block a way were i live we went in we get the help less than 5 min they offer us water and they had some food for the labor day and i said am looking to test drive 2016 Honda Hr v they were happy to show us and test drove and spent over an hour with the car and he don't even push to sell us the car. More
by Alex
Employees Worked With
African american he had a Cain that day he is 45 to 55 age
December 02, 2014
Easy, friendly, good service and parts are available. I changed my brake pads and they repaired my rotor. I saw the Assistt. Manager Mel Santiago, who is always very helpful, friendly, professional and a I changed my brake pads and they repaired my rotor. I saw the Assistt. Manager Mel Santiago, who is always very helpful, friendly, professional and a good person. He solved all my problems and also suggests for the future needed service which is good for both the company and my car. I gave them 4 star because the labor charges are bit expensive..... it may not be too much for some.... depends on your budget. Good job Honda El Cerrito. Tashi Wangchuk Richmond Annex. More
by Tashi Wangchuk
Employees Worked With
Mel Santiago
March 06, 2013
FIVE STAR Dealership and Service Dept.....Recently brought our 1995 Honda Civic in for it's regular Express Service (oil change). As usual the service was handled with promptness as well as a thorough brought our 1995 Honda Civic in for it's regular Express Service (oil change). As usual the service was handled with promptness as well as a thorough inspection also carried out. Some leaks underneath the engine were found and which need to be attended to. I always appreciate the completely honest and thorough service provided whenever I bring our cars into Honda of El Cerrito. We bought the Honda Civic new from the Honda of El Cerrtio dealership was located across the street over 17 years ago. Our 2007 Honda Accord was also purchased from Honda of El Cerrito and both cars have been serviced soley at Honda of El Cerrito. The reason being we get the most professional, honest service. We are always greeted by friendly personnel who take our concerns seriously and guarantee us total satisfaction. Never have we been disappointed with the personnel or the service perfomed at Honda of El Cerrito. It is a pleasure doing buisness with a great dealership. More
by pandagirl754
Employees Worked With
Elsa, The BEST in Automobile Sales ( I am sorry I have forgotten her last name), Michelle Fisher, Mel Santiago, Ron Maio
March 02, 2013
I came in to purchase a new car and already had a firm offer with another dealer but this dealer was much closer to home and would provide better access for after purchase service for the vehicle. I came offer with another dealer but this dealer was much closer to home and would provide better access for after purchase service for the vehicle. I came into try to see if they would match the offer or even come close for the car I wanted and I would have been happy. They didn't have the car in stock but the salesman said he could lot for the car at dealers in the surrounding areas. I also mention I did not want all the dealer add on optiuons which would increase the price of the car about $2,000. I was told I would be stuck with most of those options if I purchased a car off their lot. The saleman went to see if he could get approval to match the price and came back and said the dealership would not match the price. At the price I asked, they would not even bother to search for the car at other dealerships. I left thedealership without the car. Patrick Clark from the dealsership called me up a few days later and asked about my experience with them and I explained what happen and he was surprise since he mention the dealsership has a policy of matching offers. I mention the dealer options and he stated, theyonly way I could buy a car without them is be there when a new shipment arrived. He never did offer to hold one for me or even let me know when a shipment would be coming. He told me he would check about the price matching policy and get back to me..as I expected, he never did . More
by talasian
Employees Worked With
Patrick Clark
January 10, 2013
I was happy with the service I received. I was concerned about the time frame and was happy when I got my car within 45 minutes. Wayne was courteous and answered all my questions. concerned about the time frame and was happy when I got my car within 45 minutes. Wayne was courteous and answered all my questions. More
by powersk30
Employees Worked With
Wayne Rosemont
