El Cerrito Honda

A breeze and a pleasure! This is the 5th time I’ve purchased a car and I feel it would be a shame to leave out what an exceptional experience Sylvia Garcia provided for me eve This is the 5th time I’ve purchased a car and I feel it would be a shame to leave out what an exceptional experience Sylvia Garcia provided for me every step of the way in buying a 2017 Honda HRV. It felt like buying a car from a close friend who had expertise in just what I wanted. When we first met, I told her I had a Mazda test drive scheduled after the HRV test drive, and she was very encouraging about testing out what I liked - no pressure. Her enthusiasm about the HRV and her willingness to get me all the information I needed to make a smart decision were the only form of “selling" she used - confidence without pushiness. Truly classy. When the car arrived and the deal was done, she gave me a great big hug and wished me and my fiancee a wonderful wedding next month. A car is a big purchase, and Silvia made it feel like a warm family experience complete with expertise and thorough service. Thank you! More

Best dealership i've been to! Best dealership I've been to! It's my first time buying a car and everyone was really helpful. John Wolff and Janne Ramirez, you guys are the best! Th Best dealership I've been to! It's my first time buying a car and everyone was really helpful. John Wolff and Janne Ramirez, you guys are the best! They were really there for me to help me understand more and guide me through out the process. So friendly and thoughtful! I will definitely recommend them to everyone! I am really satisfied with my stay and my 2017 Civic hatchback! Thanks again!! More

Over the top customer service I recently made a visit to Honda of El Cerrito where I was helped by Janice Ramirez. As soon as I walked in I was greeted and taken care of with no wa I recently made a visit to Honda of El Cerrito where I was helped by Janice Ramirez. As soon as I walked in I was greeted and taken care of with no wait time at all. She answered all my questions and addressed every concern that I had. I felt as if she cared more about me versus making a sale and that made me feel good. Janice did an excellent job at helping me through the whole process. I left that day with my 2015 Honda Pilot feeling great about my purchase because it was exactly what I was looking for and also I was not just pushed into a sale. I will definitely be back for the next car I purchase. More

Car buying with a toddler Janne was amazing helped me find a mom friemdly car in a short period of time. She also gave my daughter toys to play with and kept her company while Janne was amazing helped me find a mom friemdly car in a short period of time. She also gave my daughter toys to play with and kept her company while i did paperwork. I had never bought a car before and she made the process easy and helped me stay within my budget! I highly recommend buying your car here with her! More

Excellent Service!! I must say, this dealership has been by far the best I've been in. Everyone here is very nice. I came in just to look at cars of course, possibly a c I must say, this dealership has been by far the best I've been in. Everyone here is very nice. I came in just to look at cars of course, possibly a commute car for work. Wasn't planning on making a purchase at the moment but I was SOLD. Ive been in the market for quite sometime but i also was not in a rush because I still had my old 1999 Honda Civic which by the way still runs great. The sales lady who helped me made this car buying experince easy. She is very friendly and i felt no pressure at all. I was greeted with a smile by Janice/Janne (Sales Rep). She walked through the lot and showed me what they had. Gave me enough info and showed me the latest civic they had. I did a test drive and loved it. Very impressive!! I'll be back here in a few months for my sons car and I'm definitely going back to Janne. If any of you are in the market GO see Janne. Trust my words, you will not be disappointed. A++ More

Good in the past, recently gone downhill I've been coming to Honda of El Cerrito for over six years to buy parts and get service done on my car but recently their commitment to quality and cu I've been coming to Honda of El Cerrito for over six years to buy parts and get service done on my car but recently their commitment to quality and customer service has completely fallen off a cliff. In the past six months I've had three incidents at the service center and parts department that have really made me question whats going on at Honda of El Cerrito. Last August before a road trip down south I brought my car in for a scheduled oil change, tire rotation, and multi point inspection as part of the 6 pack that I prepaid for. The next day on our road trip my car kept stalling on the local roads and in traffic on the freeway. This was extremely dangerous for me and my family so I had to get the car looked at at a local mechanic. They found that a hose was knocked loose during the oil change. I came back to talk to the service manager after the trip and he gave a brief apology and said I could get a free carwash if I wanted. In October I ordered a part for my trunk that I was told would come by the next day. I came back the next day, and then the next week but the part was continually delayed. I wanted to cancel my order for the item but was told I would be charged a 20% restocking fee for a part that had not even arrived yet. After a lengthy discussion finally they agreed to drop the restocking fee. Two weeks ago I ordered two simple bolts for my rear brakes. I had taken the day off this week to install them and given the problems I had with my last order I figured two weeks would be more than enough time to get the parts. When I went to pick up the parts one of the bags was empty! The bolt had fallen out somewhere and they couldn't find it. I needed the parts that day so I went to another location that luckily had them in stock and bought them. When I came back the next day to return the one bolt I received and the other that I never received I was told there would be a restocking fee again. This time they would not budge even though it was only a couple of dollars. Essentially Honda of El Cerrito is willing to lose a customer over a couple dollars even if it was their mistake in the first place. This is extremely concerning and basically proved to me that this dealership no longer that customer focus that I enjoyed in the past. I'll be taking my business elsewhere and no longer recommending them to friends and family. More

Satisfied customer Im so happy that I bought my car here at el cerrito. Janice ramirez help me to pick a car and she is knowledgeable about the cars. She help me also to Im so happy that I bought my car here at el cerrito. Janice ramirez help me to pick a car and she is knowledgeable about the cars. She help me also to get a great deal that fits for me. Thank you! 😁😁😁 More

Honda of El Cerrito rocks! Honda of El Cerrito is awesome. My experience could not have been any better. We were greeted by Janice, a sales associate there who turned out to be Honda of El Cerrito is awesome. My experience could not have been any better. We were greeted by Janice, a sales associate there who turned out to be an angel in disguise! What a blessing we ran into her. She was very patient with us. Looking at all Odysseys on the lot, explaining all options thoroughly. She was extremely knowledgeable. After going over our options, she was able to get my wife and I into our new dream van! My wife and I purchased a Honda Odyssey in charcoal grey. Everything was a breeze. We were elated about our monthly payment and even happier with the apr % we locked into! Everyone, from the staff on the sales floor, to finance, Jeffrey was awesome. Everyone there just mindblowingly impressive and professional and patient and knowledgeable. Im still in shock a week later, from how easy they made everything for us and for the beyond great deal we received! More

JANICE RAMIREZ IS THE BEST!!! ...AND JANICE AND HER SQUAD DID IT AGAIN! So i received an email from Jason R. saying that they would like to make an offer to buy my vehicle which i ...AND JANICE AND HER SQUAD DID IT AGAIN! So i received an email from Jason R. saying that they would like to make an offer to buy my vehicle which i purchased last year. I bought a 2015 honda accord last year from JANICE but lately was thinking of getting a CRV since my husband and i were thinking of getting a bigger car for our future family. I decided to call them and inquire about the email i received. I spoke to Stephen who was very helpful and invited me to come over to the dealership to see if we are going to be qualified to trade in our vehicle. When we got there we were so happy to see JANICE.. like i mentioned earlier, she gave my husband and i and my sister a great deal that we couldn't resist and never expected. She of course greeted us and gave us the run down on what we should expect from doing this trade. Her Manager Al was extremely helpful and cooperative with our request on staying within our budget and hoping to get a lower interest rate and monthly payment. Though i know its very hard to grant those requests since we wanted to upgrade to a CRV that was when the financial advisors Anna whom we requested for since she assisted us in the past had to get off already and later on got Anthony V instead who made it happen and finalized the awesome deal! He worked with JANICE and Al to try and grant our request based on their best ability... To make a long story short we walked out with a New Black Honda CRV EX WITH a WAY LOWER interest rate and lower monthly payment (we are now paying less than what we were paying for the Honda Accord). All thanks to JANICE, Jason, Al, Anna and Anthony! Honda of El Cerrito never fails to satisfy us! Thanks again for the impeccable customer service and honesty! You guys are awesome! For all of you reading this review, they also have a lifetime power train warranty which MOST of other honda dealerships don't! Waste no time going to other dealerships.. Honda of El Cerrito WILL guarantee to take care of you! JANICE YOU'RE THE BEST! More

2016 Pilot Elite I have owned my 2016 Honda Pilot Elite now for 1year and 6 months and I can honestly say I'm completely saitisfied with my purchase. I'm glad I came a I have owned my 2016 Honda Pilot Elite now for 1year and 6 months and I can honestly say I'm completely saitisfied with my purchase. I'm glad I came across Sales Agent Janice Ramirez. I wasn't looking for a Pilot but her intuition knew I wanted and needed something different and safer. Janice recommended The Sensing Package and it has already paid for it self 10 fold. The Navigation is Excellent but with any computer based gadget, it needs constant updating to have the latest software and routes. You can go to any dealership and purchase a vehicle, but what makes the vehicle purchasing experience Enjoyable? The person selling you the vehicle! Thank you Janne for all your Honesty and all you have done. Here is my original YELP review. My 2004 Accord hit 300k so I figured I would window shop to see what Accords were available at honda. A friend referred me to El Cerrito Honda. He said they are the only Honda dealership that included a lifetime drive train warranty with all new vehicles. My friend just purchased a Fully loaded Honda Accord and recommended Sales Rep Janice Ramirez. Janice welcomed me with a smile, firm handshake, asked how my day was going and immediately offered me a beverage. She walked me to her desk, sat me down and retrieved me coffee. Wait? Did I just walked in to a honda dealer? Or BMW? She went through the basic questions. What type of vehicle am I looking for? What will I use it for? Do I have children? Etc. From that, she offered to show me the all new 2016 Honda Pilot Touring CUV. Initially I wasn't interested in the Touring Pilot. I had a Suburban, but she insisted I take a look since it was on the way to the accord. So I did. I couldn't have been more impressed!! Janice told me that this wasn't even the top of the line model. There is the Honda Pilot Elite which is a limited production right now. They did not have one in stock, but she assured me that there were slight differences between the Touring and Elite like Captain Seating instead of a bench in the second row and heated second row seats. There are too many standard features on the Pilot Elite to mention but basically it's Hondas "Luxury" Pilot. So since there was no Elite available I test drove the Touring Pilot. First thing I notice was the interior. Soft Leather seats and everything was soft to the touch. The drive was amazingly quiet. I was sold. But now I wanted the Elite Version. Janice informed me that thier next shipment would be in a few months and if I wanted to wait she would follow up with me. Janice never appeared to pressure me into a sale or rush me into something else. Needless to day I was impressed. October came and as she promised she called back and said a Black on Black Pilot Elite arrived. I rushed to Honda El Cerrito and purchased the 2016 Pilot Elite. I am so excited to own a Pilot Elite! Everyone I encountered at El Cerrito Honda needs to be mentioned. Greg See - Sales Manager Assisted me with selecting nice tasteful accessories for my Elite and took care of my needs. He explained all that was available and at no time did I feel pressured. Oscar Hernandez - Finance Manager Worked diligently to get me the best loan available. He also sold me a Service Contract where my basic vehicle maintenence would be included within the loan. There are several options available. This is something every one needs to get. Plus they wash and vacuum your car after every service - complememtary! Mel Santiago - Service Manager One of the accessories I purchased were running boards, but according to thier appointment log I had to come back the following week to have them installed. I explained to Mel that with my current busy schedule I wouldn't be able to come back for at least another month. Mel said "Let me see what I could do." 10 minutes later Mel said he could take me the same day. When I asked how was that possible when you just said next week? He told me he went down his appointment list for the day to confirm appointments and to see if anyone who had an appointment wanted to reschedule. That was above and beyond my expectations. Mel could have easily scheduled me the following month but he did his due diligence and in the process made me a loyal customer. Larry Maxson - General Manager During & before leaving to finally drive my Pilot Elite Larry introduced himself and congratulated me on my purchase. He told me that this particular model of Pilot Elite is 100% built in the USA in Alabama. He told me that the Pilot Elite is a limited production vehicle and is the most sought after model yet. Larry educated me on the luxury features such as: Collision Mitigation Braking System Blind Spot/Cross Traffic Monitor Radar 9-speed Transmission that is new for 2016 on the Touring and Elite models. It saves on gas. Larry explained that these features are also part of the Honda lineup and assured me I made a great purchase. Last but not least Janice Ramirez - Sales Rep Never have I felt any pressure to buy. Best Sales person and customer service I have ever dealt with hands down. Anticipated and thoughtfully analyzed my needs and wants. Janice knew I would be better suited and happier with a Pilot Elite. Always had a smile even when I was being difficult. Janice even followed up on me a week after my purchase to see how my Pilot Elite and I were doing. That's first class service. Other dealerships take note. More