El Cajon Ford

Took my 2017 Ford Escape in for a routine oil change this morning, 2 hours later I was about to leave but noticed the air conditioning wasnt blowing cold air. Long story short, an employee, John Karanopoulos morning, 2 hours later I was about to leave but noticed the air conditioning wasnt blowing cold air. Long story short, an employee, John Karanopoulos from Service department came out and squeezed me in for my car to be checked even though he didn't have to considering they were short staffed and had other cars to tend to. It took several hours, but he got a diagnosis for me and even had the problem fixed same day. He kept me updated as promised. I really appreciate his customer service, i would definitely do business with the service department again because of him. Thanks to all service department staff for their awesome customer service! Bravo Zulu More

Brandon in service is great! He made calls to Ford and jumped through many hoops to get major repairs done for no cost. Great customer service. I’ll definitely be returning. . jumped through many hoops to get major repairs done for no cost. Great customer service. I’ll definitely be returning. . More

Was a long time Perry Ford customer, i was looking for a very specific build on a F150 which El Cajon Ford happened to have in stock. After talking to their staff I was very pleased with the customer servic very specific build on a F150 which El Cajon Ford happened to have in stock. After talking to their staff I was very pleased with the customer service provided and will now be bringing my future business to this dealership. More

Having problems with my 2015 Ford Focus took it to many Ford dealerships. The last Dealership I took it to was Ford of El Cajon it should have been the first dealership i took it to. Great customer service Ford dealerships. The last Dealership I took it to was Ford of El Cajon it should have been the first dealership i took it to. Great customer service I am so pleased with all the help I’ve been getting and so fast. JONH BLAKE has been a blessing thank you so much for all your doing and BRANDON SNYDER in service has been on top of everything for me great communication real nice guy. I am so pleased with Ford of El Cajon I will not take my car anywhere else. THANK YOU FORD OF EL CAJON!!! :) More

Super experience again with this dealership. Changed out my ride for a new Ford Ranger First class service from the Internet Director and their entire team. my ride for a new Ford Ranger First class service from the Internet Director and their entire team. More

Went in and bought an F-150. Cant believe how smooth everything was. I was in and out in 2 hours. Everyone in finance was awesome as well everything was. I was in and out in 2 hours. Everyone in finance was awesome as well More

Superb experience in Sales Went in to lease a car and was given vip service the moment I walked in. Great help from Pamela and Bobby Morales in Internet Dept. will make sure my Went in to lease a car and was given vip service the moment I walked in. Great help from Pamela and Bobby Morales in Internet Dept. will make sure my friends and family see her also. Got to my budget on a brand new Ford Explorer More

Disappointing I originally brought my 2000 Ford Expedition to your location for service. Was always pleased with the work, honesty, and prices. I tried Mossy Ford o I originally brought my 2000 Ford Expedition to your location for service. Was always pleased with the work, honesty, and prices. I tried Mossy Ford once, and they were rude and trying to upsell items I had completed at El Cajon Ford already. I called El Cajon Ford this morning to get a quote for a new used vehicle I purchased, Cass(I Think) in the Quicklane answered. Explained, well tried to, But was rudely cut off. I wanted all fluids exchanged/flushed, new Transmission Filter, Fuel Filter, Spark Plugs, and Accessory Drive Belt. After being talked over twice, and rudely cut off, I just hung up the phone. El Cajon Ford just lost a customer due to this Cass' attitude. Follow Up- I just received a call from a Manager at El Cajon Ford. He was sincere and apologetic for the way I was treated. Unfortunately, I already took my vehicle somewhere else to have all the service completed. I appreciate the follow up from El Cajon Ford. 3/22/2019- I gave El Cajon Ford another shot. Took in my 06 Explorer 4.6L V8 for a transmission leak and ticking noise on front passenger side. $110.00 Diag Fee on each listed item. Knew already the transmission was the Bulkhead Connector. Generally at all dealerships I have ever been too, if you get the work done, the diagnosis fee is waived. Not at El Cajon Ford. Work was $571.00 for the bulkhead sleeve replacement, and $110.00, so total of $681.00. Now onto the ticking noise. Received a call from the service advisor. Based on the symptoms provided, the tech suggested to remove and inspect the long block($500.00 more), but with the techs history of dealing with this, engine replacement of $8,882.00. Based on symptoms provided, still had to pay a $110.00 diag fee(when nothing was ever torn apart to be inspected). Diag fee is to diagnose a problem, not give your opinion from past history of other vehicles... When I picked up the vehicle as I opted NO on engine replacement. Reviewed invoice and noticed it said Exhaust Maniford leak. Which when you Google or YouTube, common Ford issue and tends to resolve the obnoxious ticking. Was I ever given a quote for the Exhaust Manifold replacement? NOPE. Let's just jump to Engine replacement at the cost of $8,882.00. Upon arrival, I ended up paying for the Bulkhead Connector replacement of $571.00, & 2 Diag fee at $110.00ea. Find it absurd to pay the diag fee for the transmission bulkhead Connector seeing I had the work complete, and absolutely ridiculous being charged a diag fee for symptoms that was told to the service advisor, and no actual diagnosis was given except replacement of the engine. Once paid, cashier did not have the keys. Called a lot attendant to see if the keys were in their lounge. Nope, wasn't there. Lot attendant obtained help from another service advisor, and approx 10 minutes, here comes a different lot attendant pulling up my Explorer. Disorganization? Just wait, gets better. I hop on I8 west to head home, and notice my hood bouncing up and down from the wind. EL CAJON FORD FAILED TO CLOSE THE HOOD ALL THE WAY. Thank God, it never got a large enough breeze under it and flip the hood open to the windshield. Pulled off to the side of the interstate and properly closed the hood. Gave El Cajon Ford a 2nd attempt on this vehicle. Is this dealership under new ownership from the past 2 years? Cause it is severely different compared to when I took my Expedition there. More

dishonest and deceitful Do yourself a favor. Never ever go to this dealership for service. they are dishonest and deceitful. Run run run as fast as you can from this place. Do yourself a favor. Never ever go to this dealership for service. they are dishonest and deceitful. Run run run as fast as you can from this place. More

Drunk and loosing keys Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Garret who was super drunk and smelled like alcohol! Says easy financing available but No Easy Financing available. Meet with Paul xxxx and Clayton Leader and Paul said he doesn’t allow customers to insult his employees. When I wasn’t insulting anyone. Plus they spend 3k a month in lost keys More