Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha - Service Center

Since the purchase of my 2003 PT Cruiser from Baxter, their service dept has done all repairs. The staff, especially Randy, have always been courteous and professional and I have never had a bad experie their service dept has done all repairs. The staff, especially Randy, have always been courteous and professional and I have never had a bad experience with them and I have and will continue to recommended them to my friends and family. More

My Dodge Nitro needed the 48,000 service. I purchased the service contract when I purchased the car almost 4 years ago and did not realize that the last coupon which is for the 48,000 service had to be used service contract when I purchased the car almost 4 years ago and did not realize that the last coupon which is for the 48,000 service had to be used up by 48,075 miles. My car had 48,428 miles and was not sure it Baxter/Dodge would accept the coupon and since I had paid up front I did not want to pay again. Randy Hamling when to bat for me and Dodge accepted the coupon and all the work was done for No Charge. My car was even washed and dried and shining when I picked it up. Thank you Baxter and thank you Randy. More

Charlie made the buying experience very enjoyable. His friendly and relaxed manner made him easy to talk with and ask questions. He was also very knowledgable about the car, it's features and the use of e friendly and relaxed manner made him easy to talk with and ask questions. He was also very knowledgable about the car, it's features and the use of each. We were in a bit of a hurry and Charlie worked with us to make sure we were able to complete the purchase and still make our evening commitment. Thanks. More

They refused to honor a factory warranty or extended warranty they sold me. They also don't return phone calls. Check out the links below to get the full story. http://justjeepsofomaha.net/forums/vie warranty they sold me. They also don't return phone calls. Check out the links below to get the full story. http://justjeepsofomaha.net/forums/viewtopic.php?f=1&t=3895 http://www.pioneer4wheelers.org/forum/showthread.php?6616-What-do-your-think-of-this-situation-at-Baxter-Jeep-in-Omaha http://www.jeepforum.com/forum/f96/what-do-think-about-incident-am-i-out-line-1045735/ More

After several negative experiences with the service/parts departments and management, Baxter has done enough to earn another chance for my business. I worked with Don, Justin, and Sarah who assured me thing departments and management, Baxter has done enough to earn another chance for my business. I worked with Don, Justin, and Sarah who assured me things would be different. I hope I don't regret this. More

Jason went far above and beyond what I expected when bringing in a late model used Chrysler Town & Country Limited, I had purchased from a privte party for service and a recall. Jason helped me with th bringing in a late model used Chrysler Town & Country Limited, I had purchased from a privte party for service and a recall. Jason helped me with the navigation system and the bluetooth system by helping me set it up as well as explaining the operation to me. Jason also showed me how to operate and/or get to the third row electric sets, the telescoping control pedals, the storage under the floor in the second row, the operation of the rear windows, the operation of the windows in the electric sliding doors & sun shades and the location of the spare tire and jack. I have purchased or leased several vehicles from Baxter's over the years and I have to say Jason is one of the best representatives of Baxter's that I have had the privlege of working with. Jason, Thanks again for your help!! More

Both Randy and John have gone above and beyond what would normally be expected of them each time I have needed my vehicle serviced. On more than one occasion, both have offered great advice and have provide normally be expected of them each time I have needed my vehicle serviced. On more than one occasion, both have offered great advice and have provided superb assistance. This includes accepting vehicles without an appointment and additionally fixing the problem free of charge while addressing an additional problem I was not aware of and fixing that free of charge as well. They have been helpful with assisting in replacing numerous warrantied parts, no questions asked. These two employees are great assets to what is already an excellent service department. Although I did not purchase my current vehicle from Baxter Chrysler, I will be hard pressed not to buy my next vehicle from this dealership based solely on the customer service I have received within the service department. More

I also get GREAT customer service when I have to visit Baxter! Sometimes its not always great news but...Randy also helps me make the best decision in fixing my car, where my family is concered.....I do w Baxter! Sometimes its not always great news but...Randy also helps me make the best decision in fixing my car, where my family is concered.....I do walk out with a smile! I certianly will be returning for all my automobile needs!! Thanks Randy. More

A few years ago I was going to another Chrysler Jeep Dodge in Omaha for service because they were closer to my work and home. What a mistake that was. The service at Baxter has always been great. Eve Dodge in Omaha for service because they were closer to my work and home. What a mistake that was. The service at Baxter has always been great. Even if there are several people in line, someone from the service desk will at least make an attempt to make eye contact and acknowledge you are there. I would still wait even if 100 people where in line. What I like best about the service department and people like Randy are they keep you updated and they listen. Thanks Randy and thanks Baxter. More

I was leaving my house for a doctor's appt. and discovered that I had locked my keys inside the van. My husband was out of town and had the second set of keys with him. Randy was able to have a k discovered that I had locked my keys inside the van. My husband was out of town and had the second set of keys with him. Randy was able to have a key sent with Baxter's courtesy driver to my house which opened the doors. Thank you for saving what was about to be a difficult day. More