Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha - Service Center

After a couple of not so great experiences with the service department I had the pleasure of working with Randy Hamling. He took the time to listen and understand my concerns and he explained the serv service department I had the pleasure of working with Randy Hamling. He took the time to listen and understand my concerns and he explained the service my vehicle needed. My service took longer than anticipated due to circumstances beyond the dealership's control, but he kept me updated every step of the way and did everything he could to make sure that any inconvenience to me was kept to a minimum. Before working with Randy I was ready to give up on the concept of customer service, but he has renewed my faith that there are great people out there that genuinely care about their customers!! Keep up the awesome work Randy!! More

Bringing my car in for service used to be a pain. It was something I dreaded. Now when I take my car in for service I look forward to seeing Randy Hamlin. His warm and friendly nature always makes me feel something I dreaded. Now when I take my car in for service I look forward to seeing Randy Hamlin. His warm and friendly nature always makes me feel at ease. He is a great asset to Baxter's service department. More

I bought a brand new jeep grand cherokee and the passenger door would not open after only 2 months owning. Performance is where I bought it and they said they could not get it in for 5 days. My wif passenger door would not open after only 2 months owning. Performance is where I bought it and they said they could not get it in for 5 days. My wife had to crawl over the council every time we went somewhere that day. I even purchased the prepaid oil and service changes with a loaner. Randy understood my delema after only one phone call. 4 times to Performance. Got me in right away and had a loaner within the hour. He is the BEST! Thanks Randy for your understanding. I know you were busy that day and I really do appreciate what you did for me. Larry Inness More

I have been going to Baxters for many years and Rand Hamling is the best service advisor I have ever worked with. He knows your name when you arrive, he makes sure the work is done on time, he is very c Hamling is the best service advisor I have ever worked with. He knows your name when you arrive, he makes sure the work is done on time, he is very courteous. Very plesant to work with, allways a smile. I could not ask for a better service advisor. Thanks More

I appreciated the quick scheduling in service recently when I had a problem with the heater/AC and headlight functions on my Jeep. Randy in the service department was great to work with and the service wa when I had a problem with the heater/AC and headlight functions on my Jeep. Randy in the service department was great to work with and the service was performed efficiently so I could get to work. I also appreciated the car wash! More

I locked my keys in my vehicle one day and called Baxter to see if they would be able to assist. Randy in service took the call and he was able to make a valet key for my van and was also gracious enough t to see if they would be able to assist. Randy in service took the call and he was able to make a valet key for my van and was also gracious enough to have Dick, one of the courtisy drivers, bring the key to my office. Dick was kind enough to wait for me to see if I was able to unlock the door. If it was not for them, my husband would of had to drive over 1 hour to bring the extra set of keys to me. Their service was outstanding! This is just one of the reasons why I will never go anywhere else for service. Keep up the wonderful work. More

All I can say is WE LOVE RANDY! He is always helpful , kind, gets our minivan in and out . He knows I'm a busy mom and need my minivan! I will never go anywhere else for service! And when its time for a kind, gets our minivan in and out . He knows I'm a busy mom and need my minivan! I will never go anywhere else for service! And when its time for a new vehicle its becase of the service dept. that we will return to Baxter. RANDY AND HIS STAFF ARE AWESOME! More

Because my family members that usually take the Jeep in for servicing were ill the job fell to me. I had been to Baxters but never to find the service area. I worried all the way there that I would go t for servicing were ill the job fell to me. I had been to Baxters but never to find the service area. I worried all the way there that I would go the wrong way but to my pleasant surprise the way to the service area was clearly marked. After I got there the salesmen in the service department directed me where to leave the vehicle. Randy was most helpful. He told me exactly how long it would take to complete the work, showed me where to wait and told me to help myself to a cup of coffee. While I was waiting a nice man came into the area and asked if anyone needed to be taken anywhere as he was leaving to run errands. Everyone was comfortable watching television, visiting and drinking coffee. When my vehicle was done Randy came to get me and asked if I needed any help and showed me where my vehicle had been parked. I was treated most courteously in a professional manner. I will recommend this dealership whenever asked for service as well as new vehicles. More

My initial sales experience at Baxter was underwhelming and at times comical in a shadenfreude sort of way. Aftermarket, I had them install a DVD player in the back. My vehicle was returned to me coated and at times comical in a shadenfreude sort of way. Aftermarket, I had them install a DVD player in the back. My vehicle was returned to me coated in mud which hid the 2 inch gash they made in the passenger's side rearview mirror housing. They also forgot to reinstall the headliner and perform the vehicle undercoating which was part of my orginial purchase agreement. Given the high number of perfect reviews Baxter has recieved on this website I guess I just took my vehicle in on the wrong day. Maybe things are better with routine maintenance--I wouldn't know. More

I have been dealing with Randy for about 6 years now. He is Excellent at his job! He always has kind words and a friendly smile. He goes into great depths about the nature of my service issues. He truly car is Excellent at his job! He always has kind words and a friendly smile. He goes into great depths about the nature of my service issues. He truly cares about Baxters customers and doesn't hesitate to go the extra distance to ensure their happiness and full confidence with Baxters service dept. I have dealt with many different service depts over the years, but, with Randy Hamling leadership, Baxter wins everytime. Randy deserves a raise! He's truly the reason we keep coming back to Baxter! More