Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha - Service Center

I purchased my 2003 PT Cruiser from this dealership and have always taken it back for service. Randy Hamling is always knowledgeable and courteous any time I deal with him. I would not take my vehicle an have always taken it back for service. Randy Hamling is always knowledgeable and courteous any time I deal with him. I would not take my vehicle anywhere else to be repaired and if I am ever in the market for another vehicle, this is the place I would go. More

I had an issue with my 2011 Jeep. I'm the only owner of it. I haven't even had it a year and already have had issues with it. I understand it's not the dealers fault but it is the service I received that r it. I haven't even had it a year and already have had issues with it. I understand it's not the dealers fault but it is the service I received that really made me upset. The passenger side back window would not roll up one day. Then when I went to try and roll down the other windows none of them would roll down. Eventually it would roll up and then all of a sudden wouldn't work. So I made an appointment with Baxter's Service Department. I dropped my Jeep off on a Wednesday morning at about 845. I didn't receive a phone call until 230 or so. I was told that it took them all day for my Jeep to do what I told them it was doing and that it did exactly what I said. My thought was duh. Anyway, they then told me that they think it's the motor for the window and that it would be ready for pick up at 5. Sweet was my thought. I get there at about 445 and ask if my Jeep is done. I'm told yes and no. I go what do you mean yes and no? They said yes it's put back together but no it's not fixed. It wasn't the motor that was wrong, but they knew I needed a vehicle because I had to work in the morning and they told me they weren't able to get me a rental. So I was like whatever and made an appointment for the next week. I dropped my Jeep off at 8:45 again the following Tuesday. I did not hear from Baxter until 4:00, to which I assumed they were calling to tell me my Jeep was done, boy was I wrong. They were calling to tell me that they needed to keep my Jeep overnight and that they thought the window problem was because of a wire short in the door and that they were working on the wiring harness and would have to remove the seats and carpet. Whatever was my thought just get it fixed. No rental at this point either. I'm also told that they will call me in the morning to give me an update, which I assume the morning means sometime in the A.M. hours. I call Baxter at 12:30 as I haven't heard anything. I'm told that they are tracking a wire to the engine but that they "will call me after lunch" to give an update. Now I was already not happy with the service department and this didn't settle too well. Finally, they call me at 2:00 and tell me that they will need it again overnight and that the part of the wiring harness that they replaced didn't fix the problem, but hey this time they will get me a rental and no cost to me. So I get a rental and they then call again at about 4:30 tell me that it isn't the wiring harness at all, but rather the window switch and my Jeep will be fixed early Thursday morning. Finally, they call Thursday morning that my Jeep is ready. I get my Jeep back and go to work. Once I arrive at work I notice that the carpet in the back isn't tucked in at all and my shift knob appears as if they took pliers or something with "teeth" to it and scratched my leather wrapped shift knob. I call Baxter immediately and explain what happened. I again drive out Friday morning to get things fixed. Which the distance to drive from my house to Baxter is about a 20 min drive each way. The carpet was an easy fix it was more of just an irritation that they didn't put it back the way it was. For the shift knob I was told that they thought they had one and that they were taking my Jeep back and for me to wait in the waiting area. Cool was my thought. 45 min later they come in to tell me that they had to order the part and that it would be in Monday or Tuesday. I simply ask why I've been waiting for 45 min for them to order a part. I'm told well we had to find out where we could order it from. Well it's Tuesday at 2:20 and I still haven't heard anything about my shift knob. I want to commend you Baxter on your Service Department as it must truly take skill to suck this bad. And I am trading my $36,000 Jeep in so I never have to deal with you guys again. You truly left a bad taste in my mouth and unfortunately I have recommended a lot of people your way as I loved the sales man I had. I won't make the mistake again of throwing any business your way. More

We have serviced our Dodge Durango at Baxter for several years. We now bring our Viper and Charger in for service. We request Randy Hamling because he has always given us superior service with a personal to years. We now bring our Viper and Charger in for service. We request Randy Hamling because he has always given us superior service with a personal touch. He is polite, professional, and knowledgeable. He genuinely enjoys helping people and clearly enjoys his job. From the first interaction, we didn't feel like a number, but rather a neighbor asking another for help. The second visit, Randy asked how the construction on our house was going (a detail that came out in our first meeting). It was so impressive that he cared enough to not only remember us, but what we had discussed outside of car maintenance. That level of personal service, resulting in a more personal relationship has been, in large part what has brought us back year after year. Baxter is lucky to have him! More

this was my first visit to Baxter for service. i was very pleased with with Randy because of his interaction with the customers. Very rarely do you see management on the floor going out of their way to make pleased with with Randy because of his interaction with the customers. Very rarely do you see management on the floor going out of their way to make sure the customer is informed with the process. as i was standing there getting ready to pay my bill, again i took notice of his interaction with his employees. you can tell they have a great comfort yet respect for him. i would recommend Baxter soley because of randys customer service and great work. i want to write this review to make sure randys boss knows how great work. More

I brought my van in for a check engine light and to check the power steering. I was told the issue with the check engine light was a hole in the fuel filler tube and was quoted $600 to replace. I did it fo the power steering. I was told the issue with the check engine light was a hole in the fuel filler tube and was quoted $600 to replace. I did it for $130 which was high but needed the part the next day. They also told me the only thing wrong with the power steering was dirty fluid so I agreed to have it flushed at $100. When I picked the van up the power steering was making a horrible noise. I drove it back into the service bay and they told me it was just air. If the system was flushed there should not have been any air in it, but I left my mistake. The noise did not go away but got worse. Brought it back in yesterday and was told it would cost another $170 to replace the power sterring reservoir becasue the filter was dirty. How was this not caught when I brought it in the first time and why did someone not look at it when I questioned the noise when I picked it up the first time. If it not had been for the concern of damaging the car furthere I would have done the work my self for about $40. There could have been serious damage done to the pump or rack allowing me to drive it home the way it was, besides the fact that the system could have failed and cause an accident. I doubt that anyone really cares since I will no longer do business with your service department again. I can tell you I will do my best to let everyone I know to not trust your department either. More

I purchased my '03 PT Cruiser at Baxter and continue to use Baxter for service needs. Randy is extremely knowledgeable, professional and friendly. He has always kept me informed if the service repair wil use Baxter for service needs. Randy is extremely knowledgeable, professional and friendly. He has always kept me informed if the service repair will take longer, or if the cost is different from the original estimate or with any other issues that have arisen while my car is being serviced. I trust Randy and the rest of the service team to always provide great customer service. More

The service department tried to repair my vehicle a month ago. After being charged $638, my car is experiencing the same difficulties and is not running. I have tried to contact the GM and the Service Mana ago. After being charged $638, my car is experiencing the same difficulties and is not running. I have tried to contact the GM and the Service Manager several times to no avail and with no response. I was told that the best case scenario would that my car would be looked at - at full price - on Monday at the earliest. The service technician and the lady who scheduled my appointment were indifferent, rude, unreceptive and could not have cared less about the plight and situation of an upset customer. I have filed a complaint with the BBB and have contacted my legal representation about having my service fees and cab fares incurred reimbursed to me. More

Great friendly service. They did not overcharge me and tried to give me the best deal possible on the services that I needed. Getting my recalls fixed was very easy also. tried to give me the best deal possible on the services that I needed. Getting my recalls fixed was very easy also. More

Randy is always courteous and professional, and straight forward with me. His wealth of knowledge gives me peace of mind and I look forward to his friendly smile and outstanding customer service every time forward with me. His wealth of knowledge gives me peace of mind and I look forward to his friendly smile and outstanding customer service every time I come in!! More