Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha - Service Center

They treat you like an idiot. Simple oil change, bacter sells fords, chevy , dodge and promote have your vehicle serviced at any of our dealers. Bought my ford new from them had is Simple oil change, bacter sells fords, chevy , dodge and promote have your vehicle serviced at any of our dealers. Bought my ford new from them had issues having my son take it in for caliper hanging up they told him nothing was wrong slight steering wobble normal. I take it in ask them to explaine they fixed everything. Took it in for service another time argue im rotating my tires to much then afterbrotating dont take time to flash sensors so tires are in correct spot. Just had our sebring serviced told them check antifreez got the “ sir we do multi point inspection we got u covered” get it back got home had no heat i was gallon low on antifreez.... just took my ford to dodge store and looked at me like i was xxxxxxxx asked 3 time “ sir do you want the ford store?” 3 times i told them i just need oil changed you do that here on fords as well ? Which answer to me was yes we do. But are you sure you are in the right place ........ really???? xxx Dodge plastered everywhere and you treat me like an idiot. I left abruptly backed right out the service bay. Manager i called was a complete dick. Im done with Baxter.. there only concern was they didnt appreciate how i left. Not why a 10 year customer got so upset.... More

Three days later Made an appointment to have a Dodge Stratus looked at on a Wednesday at 9 am. Got call at about 5 pm saying they wouldn't be able to get to it until t Made an appointment to have a Dodge Stratus looked at on a Wednesday at 9 am. Got call at about 5 pm saying they wouldn't be able to get to it until thursday. No big deal. Thursday at 5pm haven;t heard anything so I decide to call them. Says can't get to it until Friday morning. I made an appointment because I had weekend travel plans and figured (with an appointment) it would have been done being looked at by at least the weekend. They weren't even repairing anything, just diagnosing problem. Took them three days, so I expressed my thoughts to my advisor, Bill Alvarez, about not paying for diagnosis. TOld me there was nothing he could do about that. Later agreed to 50 dollar coupon. When my girlfriend went to pick up her car, they tried making her pay full price until I stopped what I was doing and sent her screenshots of conversation with Bill. After they saw that, they refused to let her car go as there was no cashier, even though they had told me we could pick car up until 8 pm. She ended up not paying anything. I asked her to get a copy of diagnosis and they flat out refused. Then I texted Bill again and asked if I could get that and he too, refused that simple request. Finally on Monday, BIll texts asking for my email so he can send me diagnosis. Ended up with what we needed and a huge discount, but the overall experience should NOT have been this much of a headache. WIll not step foot at your dealership ever again. More

Wonderful experience Excellent costumer service. I'm new at the whole brand new car thing and Alex was absolutely amazing at explaining things step by step! Will definitel Excellent costumer service. I'm new at the whole brand new car thing and Alex was absolutely amazing at explaining things step by step! Will definitely be taking my car back for its services. More

Nonscheduled service Randy has always given us great service when bringing in our cars. We recently needed non-warranty service on one of our jeeps. Time and cost are alw Randy has always given us great service when bringing in our cars. We recently needed non-warranty service on one of our jeeps. Time and cost are always top priority when bringing in our cars. The service department definitely decides where to buy our next car. Bill helped us out when we were in a bind. Our jeep's battery died after work and he had it fixed in no time and made sure we were taken care of that day. Thanks to both of you! More

Worst kind of people to deal with Our experience with Baxter in general has been more than a headache. We bought a 2012 Jeep Wrangler in April of 2015. In November (a short 7 months la Our experience with Baxter in general has been more than a headache. We bought a 2012 Jeep Wrangler in April of 2015. In November (a short 7 months later) we were experiencing transmission issues. We took it into the La Vista location and explained to them the issues. They had it for a couple weeks and said that in fact the transmission had some issues and claimed they fixed it. We picked it up and not even a week later it was back in for the same issue. This time, they held onto it for about a month and claimed they couldn't find the issue. We kept telling them what the problem was and like magic, they "found the problem". We picked it up again and still the issue was not fixed, in fact there was a strange noise coming from the front end. We took it back again (third time now) and they claimed nothing was wrong with it. We got tired of them jerking us around so we decided to take it to the west dodge location. They were able to diagnose the issue and fixed it. We finally got our jeep back at the end of December. All was fine until we started experiencing transmission issues, a strange vibration in the front end, and soft brakes at the beginning of June 2016. We took it into the west dodge location, as they were able to take care of us the last time when La Vista couldn't. They called us about two weeks later saying the transmission issue was fixed but couldn't find anything wrong with the brakes or the noise from the front end. We picked it up, and not even 300 ft out of the dealership, the transmission goes. There was a bang heard, burning fluid and the jeep wouldn't shift. We took it back and they told us they would tear into it. This all conveniently happened a day before we were headed out of town for the 4th of July weekend. They told us they would give us a call once it was torn into (and right away, as we were told) and that they would also call the warranty company to see if they would cover a brand new transmission since it was the 5th time it's been in for the transmission. We went on our vacation, and come Tuesday we still hadn't heard anything. We decided to call on Tuesday to see what was going on. We had also told them on the Friday we left not to do any work until we were notified and gave approval on. We did not want a rebuilt transmission again. So Tuesday we called, they said they were waiting on parts to rebuild (and they didn't rebuild the whole thing, replacing "parts" would be a better way to put it). We were pretty mad that they never informed us as to what was going on. We told them to hold off while we called the warranty company ourselves. They claimed they called and said the warranty flat out said no. Jeeps power train warranty was called on Wednesday and said that they never received a call from Baxter about covering a new transmission for us. We were flat out lied to by the service department at Baxter. The power train warranty made multiple attempts to reach out to Baxter to see what was going on, and they had also sent our case to the case management team at the warranty company. We finally felt like we were getting somewhere. We get a call a day or so later saying Baxter said there was nothing wrong with our transmission and it did not need a new one. Once we argued that statement, the power train warranty company called Baxter back and they then tried to claim the tire size for the transmission issues. So they did admit there was an issue. Also, they sold us our jeep with 33" tires on them. If that is really the cause of the transmission issues, then don't you think Baxter should be paying for it since we were not aware of the bigger tires causing issues? Yeah we did too. We are still working with the power train warranty, but as for Baxter, they are completely worthless and unwilling to help us out. The service manager of all people was unwilling to help us. Their techs do not know what they are doing. I will never trust them to do anything. I will never be going back there and I am going to make it known to everyone I know never to take their business there. More

Great experience I came in to have my 2005 liberty serviced as i have many times. I was waiting for it to be done and Robert came up to me. He was very professional an I came in to have my 2005 liberty serviced as i have many times. I was waiting for it to be done and Robert came up to me. He was very professional and got to know me and cared about my interested. He then showed me some new jeeps and i purchased a new 2016 jeep Cherokee. He informed me he was new at this and i can tell you didnt seem like it at all! Very professional, and cared about my needs. Thank you for a great experience Robert! More

The worst customer service I've ever experienced even when dealing with the manager. I took my car in on a Monday, it was supposed to be done on Wednesday so I arranged a ride to work that morning (I li when dealing with the manager. I took my car in on a Monday, it was supposed to be done on Wednesday so I arranged a ride to work that morning (I live 45 outside of Omaha.) At 3:30pm on Wednesday I got a call saying "we ordered the wrong parts so your car won't be done until Friday, possibly Monday?" I was going out of the state Thursday-Monday so I had to rent a car for $330 all because they ordered the wrong part. When discussing the bill with the manager I told him if they would pay for at least half of the rental I would be happy and probably be back within 6 months to purchase a newer vechicle. He said it was the manufacturer who messed up, not the service department... (like IGAF) and then he said no a gave a smirk and gesture to leave. My car is filthy, you would think if a guy spends ovver $1000 they would at least clean the car up a little bit! More