Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha - Service Center

I would give zero stars if I could. I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing bu I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing but issues and will never recommend this dealer or a Wagoneer to anyone. We have 30+ service tickets, all stemming back to technology issues that no one will take responsibility for. But we're just stuck with it? Yep. Never spending a dime with Jeep or Edward's. EVER. Save yourself and your wallet and go somewhere else. More

I had to have warranty work done on my 2023 Pacifica Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son-in-law had to take me to pick my car up in the middle of a snow storm and just before finally arriving at the service department they told me it wasn’t done. We were not pleased that we had driven all the way there to find it wasn’t ready. They did agree to bring it to me the next day to my home in Plattsmouth and they did do that. The biggest problem I had was that communication was nearly nonexistent. They said they would call me with info but they never did. I finally called them because we had a45 minute drive and they closed in an hour from my call. They did wait to tell me that it wasn’t ready because we arrived after they would have been closed. More

My husband and I have prepaid oil changes and tire rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1 rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1pm but he would leave the keys at the receptionist desk because I couldn't pick it up before then. When I came into the office about 3:30pm, the receptionist was extremely unwelcoming from the moment I walked in. I told her I was in to pick up my keys and she was just very blunt and persistent about how much she couldn't help me and there was nothing they could do to give me my keys since they did not leave them at the front with her. Apparently, they have no key or way to get into the service department since it was closed and locked. As a customer service worker myself, dressed in customer service attire, I found it extremely upsetting that she couldn't be more considerate and maybe have said "I'm so sorry for the mix up but the keys were not left with me, let me see if I could get someone to get a hold of Warren" or basically any other way of showing empathy for someone who was just about to be without a car for a long weekend. She did not once try to reach out to someone else for help. Upset and with my kids waiting in another vehicle, I told my husband everything she was telling me. He used to work as a technician for a dealership, so he was immediately annoyed and knew she was just being rude and unhelpful. Somehow a miracle happened, and the door got unlocked and they were able to give us the keys! I feel if she would have just tried to be a little more helpful, she would have saved a lot of frustration. I was not rude to her once so there was really no exception for her to be so unhelpful and rude. When I was calling my husband in front of her, I told him "she's just going to tell you the same thing she's telling me," She sat there shaking her head up and down basically saying "yup!!". Luckily, the sales manager helped us to get our keys. I will say we are never coming back here for servicing. To top it ALL off, when I drove off, my car air vents started blowing out smoke from and it smelled like fumes. When I parked, I popped the hood and found a dirty rag and everything was messy with fluids spilled all over. Overall, we are completely dissatisfied with all areas of service from this dealership. Only somewhat helpful person was the sales manager. Good looking out on your end! Hopefully they provide some extra training for those who clearly need it and live up to their standards as it states on their homepage, "a community-minded business that believes in going the extra mile for customers, you can count on our nearby auto repair shop to be here for you down the road." More

Baxter wanted $8,400 to fix my Ford. Lee Sapp ford fixed it for $500.00 Lee Sapp ford fixed it for $500.00 More

I have dealt with baxter dodge for years than I care to remember. Iam one of those that want to be safe. Being a life long Nebraska person I trusted Bacter with my Dodge Ram 3500. I would now never have remember. Iam one of those that want to be safe. Being a life long Nebraska person I trusted Bacter with my Dodge Ram 3500. I would now never have trust in them again. I went in to have my air conditioner check which they had done over $1000 on and being gone for 9 months doing volunteer work felt it should be covered. Wrong they charge me $139 diagnosis fee and a repair estimate of over $740. Said it was a slow leak in front of what they did last year. Said no walked out made appointment at an independent mechanic. Charge me diagnostic fee $125 and said they could find no leaks using die which baxter did not use. Said come back in 6 weeks and recheck no charge. My unit still is cold and no leaks visible. Went back to baxter and ask for my $139 back no way ask for manager says not in will have him give me a call. Did not happen. Avoid BAXTER SERVICE. JEF More

The service center is also VERY poor and lose your vehicle and tell you they may need to call it in stolen. I bought from them, so I serviced there, and it was very close to home and work. I gave them vehicle and tell you they may need to call it in stolen. I bought from them, so I serviced there, and it was very close to home and work. I gave them several chances, and they only continued to make errors; the next time I had to have it serviced, they misplaced the key and couldn't find it. After searching for 30 minutes, they found it in an employee's pocket hat it shouldn't have even been in. I also had a loaner car from them while the vehicle was being serviced, it leaked antifreeze all over my garage in the middle of the hot summer, and the AC went out. When I asked for a replacement, they told me that my vehicle would be done the following day, but it was not, and they couldn't provide me with another loaner for a few more days. When I reached out to Keenan Ford, the General Manager of this location, he literally called and simply said sorry. Not that they would take action and make sure this wouldn't happen to another customer or anything like that. So if you want a terrible experience, please feel free to use their service and buy from them. I promise your life will be xxxx anytime you need to have service performed. More

If I could give a zero for a review I would customer service was TERRIBLE!! I didn't receive an authentic diagnosis of my vehicles issues which I had just purchased. Paid in FULL, so I guess sinc service was TERRIBLE!! I didn't receive an authentic diagnosis of my vehicles issues which I had just purchased. Paid in FULL, so I guess since I didn't finance it doesn't mean s***. I am still having the same issue, fluids were never topped off and I asked 3x's. I also have 50 unexplained miles that I did not put on it whilst they were testing it out smh. Never going back. Don't do business with them!!! More

I got my truck serviced and tires rotated. The tech didn’t install the hub caps on correctly. All where lost within 4 miles. Went back to the dealership and got the run around. GM told me he didn’t hav didn’t install the hub caps on correctly. All where lost within 4 miles. Went back to the dealership and got the run around. GM told me he didn’t have to replace them. His comment was “how do I know they weren’t stolen?” Really? I will never use this dealership again. Sad how customer service is these days. By the way now I have to purchase $210 for new ones. More

The dealership was clean and the person at the front desk was friendly. Ken Johnson was personable and able to answer all of my questions in a timely manner. was friendly. Ken Johnson was personable and able to answer all of my questions in a timely manner. More

They have the worst customer service. I had made an appointment to have them pick up my car for a recall for Monday. They call me Saturday morning they were not doing it anymore and I asked for a car a appointment to have them pick up my car for a recall for Monday. They call me Saturday morning they were not doing it anymore and I asked for a car a could use and she told me they don’t do that for a recall. The entire conversation Brenda was talking over me when I was talking. This location needs to go through some customer service classes. I will never go back to them again. This is the second time I encountered a rude person from that location More