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Edwards Chevrolet Downtown

Birmingham, AL

4.5
2,347 Reviews

1400 3rd Ave North

Birmingham, AL

35203

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Showing 2,347 reviews

May 22, 2021

I am still testing the over heating of the front brakes. Will need two more weeks This could be my 4th returns. I brouht car in for vibrating when applying brake, the it turn into over 2000.00 w More

by Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Avant
May 24, 2021 -

Edwards Chevrolet Downtown responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Marty Phillips, General Manager, 205.716.3323

May 22, 2021

They were very friendly and professional. They kept me inform with what was going on with my car. They call me everyday to make sure I was aware with what was going on and what I wanted to do. More

by QuishaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant, Jonathan Cushen
May 24, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! ~Marty Phillips, General Manager

May 21, 2021

I started at Edwards Chevrolet Downtown because simply they had the vehicle I was interested in. That vehicle was sold to someone else, but I stayed at Edwards Chevrolet bc of the customer service I got f More

by brandylankford1121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rackstraw, Judson Halbrooks
May 21, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Judson, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 19, 2021

I’m a six-time repeat customer at Edwards Chevrolet. Prompt attention, friendly people, excellent service from my salesman, “Gawjus” George Campbell, from the General Sales Manager, Scott Rackstraw, fr More

by RCM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nowak, Travis Suttle, Marty Phillips, George Campbell, Scott Rackstraw
May 20, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

May 19, 2021

I was very pleased with the service that was provided and the customer service was amazing!! Mr. Avant was very knowledgeable and professional. I appreciate him very much. More

by Vanisha Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Avant
May 21, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 18, 2021

Hassle free sales experience, knowledgeable sales staff of the product, features and benefits. The closing went smooth in the finance office with disclosures. Finally, introduction to the service departmen More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nowah, Marty Phillips, Mike King, Terrance Wray, Scott Rackstraw
May 18, 2021 -

Edwards Chevrolet Downtown responded

Hello, thank you for your kind words and this wonderful review! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle. Thanks again. ~ Marty Phillips, General Manager

May 18, 2021

Please with the service and quality of the sales team. Ivan Miller did a great job helping me get the vehicle of my choice at a great price. More

by C.LONG1625
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Miller, Terrance Wray
May 18, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Ivan, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 18, 2021

I recently had my car serviced and craig my service advisor is the best. Have been dealing with him along time and I trust him completely. He keeps me informed on what my truck needs and how long I can More

by HINTON_ANITAB2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Campbell, Craig Avant
May 18, 2021 -

Edwards Chevrolet Downtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Downtown. Thanks for highlighting Craig, who helped make this such a great experience! Your complete satisfaction is important to us, so we want to sincerely thank you for choosing Edwards Chevrolet Downtown and we hope to see you again soon! ~Marty Phillips, General Manager

May 17, 2021

Mr. Gary is asleep at the wheel. I complain and he gives me a little off of a repair. How about making sure things are done right the first time? More

by Gdubs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Varner
May 18, 2021 -

Edwards Chevrolet Downtown responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact me at (205) 716-3246 to discuss your concerns, as your satisfaction is of utmost importance to us. Thanks again. ~Mary Kay Graham, Customer Relations Manager

May 17, 2021

Great and responsible service.Does what is asked only and let's toy know what is needed before fixing anything without your permission. Thanks you More

by FOSTONJOSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cushen
May 18, 2021 -

Edwards Chevrolet Downtown responded

Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit. Thanks again. ~Marty Phillips, General Manager

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