Eddie Tourelle's Northpark Hyundai

Always professional and kind. Kept me informed every step of the way. Suggested small changes to catch potential problems before they were serious Kept me informed every step of the way. Suggested small changes to catch potential problems before they were serious More

Excellent and speedy customer service. Very pleasant experience, and while I was waiting, a salesman showed me all the features of my vehicle since I only had it a few months and haven’t h Very pleasant experience, and while I was waiting, a salesman showed me all the features of my vehicle since I only had it a few months and haven’t had a chance to read the manuals. More

The sales staff, the service staff, and the office staff are all very friendly and helpful. are all very friendly and helpful. More

. They are hard to reach but they are attentive to the needs of their customers. needs of their customers. More

Never met sales manager. I was pressured into purchasing on a certain day and I was told they would not hold the vehicle for 24 hrs w/ a deposit. I was pressured into purchasing on a certain day and I was told they would not hold the vehicle for 24 hrs w/ a deposit. More

Horrible, 2 1/2 months to fix the car after they told us a week prior that nothing was wrong with the car. Zero help finding a rental at a reduced rate, which all dealerships do. Every time I call to talk t a week prior that nothing was wrong with the car. Zero help finding a rental at a reduced rate, which all dealerships do. Every time I call to talk to the service manager or my service rep, they are always busy and very rarely received a call back with calling the dealership multiple times. I absolutely do not recommend this dealership and if this is the only dealership around that can work on a genesis vehicle, do not buy a genesis. I never write reviews, but when I saw this survey request, I couldn’t wait to tell my story. Also, after telling me nothing was wrong with my car, I drove 120 miles to my home and that’s where the problem happened again, 4 days later, so I had to have it towed to eddie tourelle’s dealership and again, zero help with the tow. All in all, with a Hyundai/ genesis extended warranty, this repair cost me over $2700.00 out of pocket. Oh, and while I’m paying for a rental, it took the service team over 2 weeks to finally tell me what was wrong with the car. More

The person that helped me at the desk was amazing and didnt even take as long as i thought it was. I had a little trouble when purchasing my car but this past experience was amazing. didnt even take as long as i thought it was. I had a little trouble when purchasing my car but this past experience was amazing. More

Service advisor was great! He was polite, accommodating and informative. Mr. Preston took time out to show me the bells and whistles of my vehicle although I’ve had it for mo He was polite, accommodating and informative. Mr. Preston took time out to show me the bells and whistles of my vehicle although I’ve had it for more than a year. Although the dealership is more than 30 miles from my home and I bypass 2 dealerships to use this facility I would continue to do so and will encourage others to use this facilities based on the treatment and service I received. More

Very prompt. Was covered under warranty, no problems. They should have fixed paint on mirrors though. Was Mfg. Defect and will not cover it. They put decorative p Was covered under warranty, no problems. They should have fixed paint on mirrors though. Was Mfg. Defect and will not cover it. They put decorative plastic on mirrors. I bought the car like that and it melted from climate heat! More

Derrik was very patient and listened to what I needed to get my vehicle fixed. get my vehicle fixed. More